Reviews

This profile includes reviews for Humana, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Humana, Inc. has 57 locations, listed below.

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  Humana, Inc.

  500 West Main Street Louisville, KY 40202-2946

  
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  Humana, Inc.

  101 Prosperous Place #300 Lexington, KY 40509

  
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  Humana Insurance Company Of NY

  P.O. Box 21092 New York, NY 10286

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  Humana Inc

  500 W Main St Ste 300 Versailles, IN 47042

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  Humana Insurance Company

  PO Box 740974 Atlanta, GA 30374

Review Details

• Review fromKennith T

  Date: 06/15/2023

  1 star
  If you are looking for medicare advantage plans steer clear of Humana Gold Plus. Went on it 1/1/23 and the pharmacy and dental allowance have been a nightmare. Ask a BASIC question and you will spend 2 hours getting passed around between people who obviously haven’t been trained. I’ve been there 4 times since the 1st of the year and and each time gave up in frustration.

• Review fromLuca T

  Date: 06/12/2023

  1 star
  After 3 months I got Humana dental care plan, I went
  to a dentist for a regular check up and after the X-rays it came up that I had 2 cavities and I needed a deep
  Cleaning.
  The deep
  Cleaning was
  Not covered with my basic plan but the cavities yes.
  The dental place called Humana and they confirmed the discounts treatment.
  After one month the dental
  Place contracted me stating that Humana rejected to pay their part because I didn’t reach the minimum coverage time.
  There was no where reported that I had to wait one year before having any discount so I ended up paying the full ammount to the dentist .
  What kind of insurance starts to co pay a cavity filling after ONE YEAR OF PAYMENTS?
  This insurance is a total SCAM

• Review fromGregory L

  Date: 06/06/2023

  1 star
  I have Humana Dental Loyalty Plus the agent lied and told me it cover orthodontist work for adults. I was very specific that I was look for service that covered orthodontist visit she lied now I'm stuck in a year contract.

• Review fromBarbara G

  Date: 06/02/2023

  1 star
  I’d give -5 stars as this company has the worst customer service. CenterWell has screwed up soooo many of my prescriptions and it always happens when I am unable to dump them (Medicare coverage). I call them and you get customer service reps who refuse to resolve the issue. They blame me or they tell me they see the order is in being worked on but refuse to go beyond their narrow job requirements ti help resolve the issue.

• Review fromGeoff R

  Date: 06/01/2023

  1 star
  New customer and had a horrendous experience with Humana. I got a new policy with them for dental insurance in 2023. I sent my first payment to the address on the top of the invoice which was apparently different than the one on the pay stub. For 5 months I had no indicaiton that they were not getting my payments until they suddenly cancelled my policy in May 2023. When I checked with my bank Humana had apparently cashed 3 of the 4 checks even though they claimed they had not gotten them. I have the copies of the deposited checks. I spoke with several people at Humana over several days and was then sent a letter stating my cancellation was in effect and they refunded me one of the checks they apparently had not gotten. Horrible, horrible company. By far the worst customer service I have ever experienced with any business in my entire life. Please go elsewhere for your insurance coverage... Horrible.

• Review fromAlex K

  Date: 05/24/2023

  1 star
  Did the dental insurance. Was fine until I switched states, and then because of the state change, they snuck in a 9-month waiting period clause (no warning whatsoever that this was a thing) so that I couldn't get care until the end of the year. Essentially, they wanted me to pay a full year for no coverage whatsoever before they'd kick in? What is the actual point of being insured under that circumstances. Cancelling my plan, paying out of pocket, and will warn anyone to NEVER do business with this company. Absolute scam.

• Review fromRaymond R

  Date: 05/20/2023

  1 star
  Well I have a problem with the advantage plan they gave me!!! The dental plans says I get 2 free cleaning a year!! They denied my dental bill!! So not sure why they told me I have dental insurance of up to 2000$. Wow be changing my plan at end of year!! Tried to file a appeal but there website is Down for maintenance!!! Beware of HUMANA advantage plan.

• Review fromBetsy P

  Date: 05/19/2023

  1 star
  I’ve had the unfortunate circumstance of having to deal with Humana customer service last 2 weeks. I have told incorrect information and outright lies. I have been told 10 different questions to the same question on multiple occasions. It is a deceitful practice and outright disturbing that an insurance company like this is in charge of our healthcare. When I am given 10 different answers it forces to question Humana’s legitimacy, the customer service representative’s training and if I actually have coverage for a given procedure and for how much. When I’m not given a straight answer it makes me wonder if Humana is making up the rules as they along so that there is no transparency to their customers.

• Review fromSabrina A

  Date: 05/03/2023

  1 star
  This is the worst insurance imaginable they will give you a issue with every prescription you have every month it will be something new with them they will terminate you for no reason they never want to pay for anything and come up with any reason possible to not pay

• Review fromDavid G

  Date: 05/01/2023

  1 star
  Employees from a Humana neighborhood center informed me on December of 2022 that my insulin will never take me in to the coverage gap. But it did. They were either misinformed or completely incompetent. Now I will have to pay thousands of dollars for my diabetes supplies and other medications. I will never believe anything they say unless I see it in writing in multiple sources.