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Business Profile

Music Instrument Store

Music & Arts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday, August 23, we dropped of our daughter's piccolo for pad replacement and maintenance after having contacted the store by phone asking for an estimated length of time required for the service and being told a turnaround of 5 to 7 days. Upon arriving at the store, we were then told that the service could not be done that quickly, but a timeframe was not given. When we heard this, we began to leave, but ********* **** graciously offered to provide a loaner instrument so our daughter could continue to perform. ********* showed our instrument to ****** the repair specialist, who assessed the need to replace 9 pads at a cost of $150.00 and thought he could get it done in the time frame quoted. On August 29th, we called the business to inquire about the instrument and the repair progress and were told that it was complete. On August 31 our daughter went to pick up the instrument. She discovered that only four pads were replaced and was charged $116.00. She was told that ***** did what he could do for a "rush" job. We never asked for a rush job, only asked for a time estimate when we called to begin with. I spoke with *** ******** by phone while my daughter was in the store. *** wanted to tell me that ***** decided the job was a rush and did what he could, but would not explain how we were charged $116.00 for four pads when 9 pads were quoted at $150.00. I asked *** to refund my daughter's money since they did not perform the duties quoted or requested, but *** refused to offer any resolution. I offered to pay $67.00 for four pads, since 9 at $150.00 would amount to $16.67 per pad, but *** refused that as well. I instructed my daughter to take her instrument and come home. We have paid the bill of $116.00. We would like to have $83.00 refunded for what was overcharged based on the quote and actual service, or are open to another form of resolution that may be offered by the store.

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