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Business Profile

Paving Contractors

ADC Paving
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** **** ****** ***** *** ********
    On Apr 2022, Mr. ****** inspected the site and stated an estimate would be sent in email. A few days later it arrived and after some adjustment, on the 10 of Apr 2022 the estimate was accepted. On the 26th of Apr Ms. ****** email stating I was in the "scheduling pool" to be completed. On the 29th of Apr the prep crew arrived and prepped the site. After completion, I emailed about concerns of visible low area(s). I was assured they would not be an issue. The Phase two crew arrived an completed the project on the 13th of May 2022. Nice job, looked good and good runoff.
    On the 21st of July 2022 I emailed ADC paving about a possible issue with what appeared to be a Yucca plant beginning to push its way through the new driveway. Two weeks passed (no contact) and I emailed again on the 4th of Aug 2022. The plant was definitely growing through. I did submit pictures of it in both emails. ADC apologized citing COVID in the office and stating (on the phone) they would be out to fix the problem as it was under warrentee. On the 25th of Aug I resent new growth pictures (3rd time) having heard no response about when the repair work would be completed. Today it is the 4th of September, having heard nothing about repair I have listed this better business complaint. I just want the one spot repaired before the warentee expires... I was under the impression this was a company that stood behind their product.. I understand nature happens but from notification to today has been 45 days. Not acceptable for what appears to be a simple covered repair for a $5,800 project. Thank you.

    Business Response

    Date: 11/17/2022

    The customer stated the business returned to his home and made an offer for repair since the issue was outside their warranty.  The customer stated he declined the offer and made the repair himself.

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