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Business Profile

Personal Chef

Comfort Eats & More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Chef.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ******* ********, chef/owner of Comfort Eats & More to cater our wedding on 10/16/23. We paid $2,853.02 for a serviced buffet (75 people). We had a clause added to our contract stating he would prepare a separate meal for my father with a garlic allergy & for our groomsman who has several deadly allergies. We specified the allergens &asked for the meal be prepared in a separate space w/ separate utensils to ensure no cross-contamination. We spoke w/ ******* about this at our food tasting & ensured it was added to the contract. ******* assured us verbally, through contract, & via email that he would take full precautions. However, at our wedding, he not only neglected to have a separate meal at all for our groomsman but served him food containing one of the specified allergens-he only realized his mistake when our groomsman pressed him for the contents of the salad before eating it. ******* said it would be safer for our groomsman to not eat because he had not taken precautions & could not ensure it was safe. Also, he provided my father w/ a partial meal prepared without garlic leaving out half of the buffet. Lastly, the meat options that were served to the rest of the guests were overcooked, tough, & dry leaving most of our guest unable to eat the meal we paid for.
    Kendell severely endangered the life of our groomsman, under-served my father& served poor quality food to our guests.
    We emailed ******* on 10/21/23 asking for a refund/ stating our concerns. He did not reply so we sent a follow up email on 10/27/23 stating that if we did not receive a reply by 11/01/23 that we would be submitting a complaint to the BBB. ******* responded stating the maximum refund he could offer was a "15% managers compensation refund." We responded on 11/01/23 stating that we felt the disregard for safety in addition to the poor quality of the service was worth more than the 15% he offered and would accept a minimum of a 50% refund. ******* has not responded as of 11/15/23.

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