Complaints

This profile includes complaints for Papa John's International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Papa John's International, Inc. has 28 locations, listed below.

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• 

  Papa John's

  2002 Papa John's Blvd. Louisville, KY 40299-3393

• 

  Papa John's

  PO Box 99900 Louisville, KY 40269-0900

• 

  Papa John's International, Inc.

  203 W. Lincoln Highway DeKalb, IL 60115-3611

• 

  Papa John's International, Inc.

  480 Peoples Plaza Bear, DE 19702

• 

  Papa John's International, Inc.

  6850 Gravois Ave Saint Louis, MO 63116-1137

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was vacationing in Ohio to see my family. I ordered a pizza from **** ********* *** ******* ***** I ordered online and the order for pizza was wrong twice. This happened August 10, 2024. I paid 25.05 for the pizza that was wrong. The restaurant did text my fiancé and tell him they would reimburse us and it never happened. I called the corporate office and they called the restaurant and talked to a Sara Cooper who promised us money back . Nothing ever happened. I keep calling corporate and it has been a total of 4 times. Nothing is ever done. Promises and promises nothing ever resolved.

  Business Response

  Date: 10/02/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  We contacted the manager on duty who states the store has an instore credit listed for next orders.  In order to redeem the credit, the order would have to come from that store.  The order was submitted as cash, if a refund is desired, you will have to contact the store. 
  Thanks, and have a Great Day!

  Customer Answer

  Date: 10/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I live in Virginia. I would rather have a refund.  They can send me a check or however they can refund.  Let me know. Thanks **** ******* 
  
  My address is ***** ******** ****** **** ************ ** *****
  
  

  Business Response

  Date: 10/09/2024

   Thank you for the feedback.  Since the order was placed as cash and you are rejecting the credit, you will need to contact the store directly for a resolution. 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14th I ordered two large epic stuffed crust pizzas, one cheese with extra sauce and one half cheese half pepperoni also with extra sauce as well as a two litter of orange soda. When my brother went to pick it up the pizzas were made incorrectly so he waited about 15 minutes for them to remake them. Keep in mind at this time it is close to 11pm. When my brother arrived home both pizzas were severely under cooked, so undercooked that they couldn't even cut through the dough. I called the store asked who I was speaking to and got placed on a hold that no one ever came back to. I then went on the website and filed a complaint asking to be called back by upper management. Instead I received a generic email and a code for one pizza as if both that I ordered had not been messed up. I called customer care and again asked for a call back which they promised within 48 hrs. No call back 4 days later so I called the actual store to speak to management. When I called and asked for a manager the man on the line stated he was the manager, I asked him for his name since he wasn't professional enough to provide it from the start. He said his name was Jose, I gave him my name and told him about the issue I had. The whole time I was explaining he kept saying "mhmm mhmm* as if he was in a rush to disconnect the call. Then he stated that I didn't call a manager and had lied about trying to contact someone at store level and that his manager told him about the complaint I filed. I then matched hos tone and told him we'll if that were the case the said complaint stated that I requested for contact via telephone which never happend. He then started yelling stating that I raised my voice at him which I replied I'm just matching your attitude and your tone of voice Jose. He then told me he was gonna hang up on me and not help me or replace anything for me and I can call corporate back and tell them whatever I want. **** is just as disgusting as that pizza that I recieved.

  Business Response

  Date: 10/09/2024

  Thanks for contacting us and for sharing your opinion. 
  Our goal is to provide an enhanced ordering experience with our customers and
  appreciate your feedback. We show the previous ticket that was sent to the
  store, an apology and free pizza code was sent regarding the complaint. 
  We show on 9/15, the free pizza code was redeemed on your account.  

  Customer Answer

  Date: 10/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: first of all they sent the complaint to the wrong location. I have never had an issue at the tampa location EVER nor did i ever state that i have. The Tampa location is absolutely wonderful, the food is always great and the Manager there **** is truly amazing. My issue is with the store in miami fl located at 
  
  19343 S Dixie Hwy, Miami, FL 33157. Also My chief complaint was the fact that after expressing my complaint I was asked how I would like my correspondence either phone or email. I requested a call, not a generic email with one free pizza. Especially when two pizzas were ordered and two pizzas were improperly made. So the only resolution with that was a full refund or two free pizzas. And again I called the location to speak to a manager since they felt I wasn't important enough to call back and got cursed out by Jose. And here we are with still no call from a regional manager or executive. 
  
  Sincerely,
  
  
  
  *** ********

  Business Response

  Date: 10/17/2024

  An apology to the customer was provided, and a free pizza code was sent. The request for a refund has been reviewed and denied, as a resolution was provided to the customer.

  Customer Answer

  Date: 10/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  First of all there was no apology. I got screamed at and cursed out by a manager at the establishment all because I called and inquired why I had not been called about the matter. Second of all I was sent a code for one pizza when two pizzas had an issue. What is the purpose of asking customers on a feedback form if we would like a call back if we are not even of importance enough to call? **** was nasty and so was the food and the fact that over a month later I have still yet to get a call, a formal apology for how I was spoken to when I called in or the credit for the rest of the order that they ruined is ridiculous 
  
  Sincerely,
  
  
  *** ********

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Papa John's for 3 items (1 was messed up). I wanted a pepperoni pizza with extra sauce. Instead, I received a pizza with no sauce and extra cheese. You would think that a company that messed up would want to make it right. Instead, when I drove back up there the next day (I placed the order late the previous night), I was told that I had to make a complaint within 30 minutes. That's a crazy policy. Living in Jacksonville, it can easily take 15-20 mins to get home. I'm guessing they expect for you to open the box and pull the cheese off the pizza to inspect it and get your hands greasy.
  
  Also, regarding the pizza, I took 2 bites out of a slice, and that's when I realized something wasn't right. I guess I go back to ordering solely from Domino's. It's a much better company.

  Business Response

  Date: 09/19/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers. We would need to know the store location and order details to be of further assistance. 
  Thanks, and have a Great Day!

  Customer Answer

  Date: 09/22/2024

   
  
  Complaint: ********
  
  
  *** ******** *** 9542 Argyle Forest Blvd Ste. C-11, Jacksonville, FL 32222
  
  If you can look it up in the system, the order number is: ***********
  
  If the system doesn't allow you to look up the order then the order included:
  
  * Medium Original Crust Pizza

  * Meatball Pepperoni Papadia

  * 10 BBQ Boneless Wings

  They messed up the pizza only and refused to remedy it. Everything else was okay.
  
  
  
  Sincerely,
  
  
  
  *********** ********

  Business Response

  Date: 10/09/2024

  Thank you for taking the time to provide us with your
  feedback. On behalf of Papa John’s, we would like to apologize for the
  inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  We have submitted your refund request to the store’s upper
  management.
  
  Thanks, and have a Great Day!

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  unsatisfactory experience I had with their service on August 30th, 2024.
  I placed an order for delivery at 5:30 PM. At 5:11 PM, I received a notification from the ******** delivery driver that she was waiting at Papa John’s for my pizza. Despite this early arrival, my pizza was not delivered until 6:15 PM, which is 45 minutes later than the scheduled time. This delay was highly inconvenient and disappointing.
  Upon receiving the late delivery, I found that my pizza was cold. I immediately called the store to address the issue and spoke with the on-duty manager. Unfortunately, the manager was extremely rude and lacked basic customer service skills. Instead of offering a reasonable solution, she suggested a refund of $17, which I found inadequate given the inconvenience and poor quality of the food.
  I then contacted the customer service hotline and spoke with a representative who assured me that a store manager or district manager would follow up with me. However, three days have passed, and I have yet to receive any communication regarding my complaint. It appears that notes were added to the system, but no action has been taken to resolve my concerns.

  Business Response

  Date: 10/09/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  tWe have forward the complaint to the stores upper management.  The ticket on 8/30 sent to the store was documented as:

  
  Resolved 8/30/24, 11:54 pm

  "Issue was already discussed and resolved"

  No further action"

   

   

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use the same location for orders every time. I had not ordered in a while and was prompted to download an updated version of the Papa Johns App. I did so, then went about my normal order process and arrived to pick up my order. They did not have the order and after some research, I found that the order was placed to a store in Austin, TX over 100 miles away. I have no Idea how this occurred. I contacted Papa Johns support online who advised that they could not assist and directed me to contact a manager at the store. I located the store and was on hold for about 20 minutes(automated message, then several rings, then repeat) before I has to hang up and this matter is still not resolved.

  Business Response

  Date: 10/09/2024

  Thank you for taking the time to provide us with your
  feedback. On behalf of Papa John’s, we would like to apologize for the
  inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  Per the desired settlement, we show the transaction was
  refunded on 9/20/24
  
  Thanks, and have a Great Day!
  

  Customer Answer

  Date: 10/09/2024

  
  
  Better Business Bureau:

  I appreciate the business quick response and handling

  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *********** ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  •Date of transaction: 7/30/24
  •Amount of money paid to the business: $33.39
  •What the business is committed to provide you: I ordered Extra Large Garden Fresh pizza and Garlic Parmesan breadsticks
  •What is the nature of the dispute: I placed a delivery order with Papa John’s on 7/30/24. After receiving the order, I noticed a big bug inside the pizza box. The food was then inedible. I immediately contacted Customer Service via chat and was advised I can contact the store location directly or file a Consumer Complaint online. I submitted a Consumer Complaint online to Guest Services but after two weeks of no response, I contacted Papa John’s via Twitter.
  •Whether or not the business has tried to resolve the issue: I was advised by a Customer Service representative for Papa John’s on Twitter on 8/14/24 that the local store manager tried to contact me but there was no record of a refund being submitted. They would notify the store manager to contact me again. I did receive a voicemail on 8/23/24 from ***** from the local franchise advising me to contact the store as soon as possible so the issue could be resolved. I contacted the store on 8/30/24 and explained the issue with the pizza. I was advised a credit for the entire order can be added to the account. I advised the individual that I wanted a refund back to my method of payment as I would no longer be ordering from Papa John’s after an almost 2 year absence. It has been almost two weeks since this last conversation and I still have no amount refunded back to me. I contacted Papa John’s via Twitter again on 9/6/24 letting them know this. I was advised: “Hi, Sharifah. We have reached back out to the store, asking them to confirm the refund and follow up with you again.” I have had no further follow-up from the store nor a refund posted for an issue that has been ongoing for almost a month and a half.

  Business Response

  Date: 09/11/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.   The documentation from the store complaint ticket on 7/31 reflects the manager apologizing and offering a refund. We have also reached out to the same manager who has confirmed an offer for a refund.  Therefore, we suggest reaching back out to the store for the desired settlement.

  
  Thanks, and have a Great Day!

  Customer Answer

  Date: 09/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Thank you for responding. This has been one of the worst customer service experiences I have encountered with a restaurant. I did follow the suggestion from the Papa John’s Regional Headquarters and contacted the local store on 9/12/24. It was early morning around 9:00am as I have limited availability to call due to other obligations. I was advised from the store that the manager was not currently available, but a message would be left for the store manager to contact me, with my number being automatically listed on the phone system. It is now 9/16/24 and I have no call log or voicemail from the local store manager. There is still not a posted refund after almost two months of interactions. It should not be this difficult to process a refund! I should not have to play phone tag with a manager for this to be completed. I have provided my instructions previously to the store regarding how the refund should be administered. If possible, the refund should be submitted back to my credit card payment instead of being processed as a store credit or to the gift card used for part of the transaction. I purchased the gift card personally. I would prefer not to have to do further business with Papa John’s, in particular my local branch. This interaction has lost me as a customer completely! 
  
  
  
  
  Sincerely,
  
  
  
  ******** ***

  Business Response

  Date: 09/17/2024

  We apologize for the inconvenience.  However, the documentation reflects the Manager ***** approving the refund and we had contacted ***** personally to confirm that she would process the refund.  Therefore, you would need to contact ***** for the requested settlement.  

  Customer Answer

  Date: 09/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Til this date, almost two months since I have submitted my Guest Services complaint on the order from 7/30/24 and weeks after submitted the BBU complaint, I have still yet to receive the promised refund. The payment was split; Gift card: $25, Apple Pay: $6.01. I am attaching screenshots to document the current gift card balance from the card used as well as documentation of the Apple Pay payment of $6.01. I have reached out the store twice so far. The last time at the suggestion in this correspondence. The store manager has not contacted me nor left a message, therefore I will not be contacting them again. There has been no movement forward from the business in this complaint. 
  
  
  
  Sincerely,
  
  
  
  ******** ***

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with papa John’s. After, I received a call informing me they were out of the cheese sticks I ordered. I was told I’d get refunded for that. A month later, I check and have received no refund. I was actually charged for another order at a different store I didn’t even place. I have contacted the store and they’re unable to give a refund because the system won’t allow it. I’ve called the corporate office as well. They said they’re unable to give refunds and can only take formal complaints. To have to dispute with my bank and have to get a whole new debit card is crazy! I have never experienced such nonsense.

  Business Response

  Date: 10/09/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  We have submitted this to the stores management team for a refund.

  Thanks' and have a Great Day!

  
  

• Initial Complaint

  Date:09/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of incident: 8/24/2024
  Papa John's store involved: PAPA JOHN'S PIZZA #1707, 1052 Peachtree Industrial Boulevard Suite #4, Suwanee, GA 30024
  Issue: Delivery driver backed over decorative fencing on the side of my driveway when leaving, crushing it, and left without saying anything. There are reflectors positioned throughout the fence area for visibility and instructions are provided with every order that the driveway is curved and to be careful.
  I called the store the next day, was told by the shift manager that the driver didn't work for Papa John's but for a third party, and that she would contact the owner. I never heard anything back, and it's a week now.
  The value of the property damage is approximately $150. The fencing and reflectors cost upward of $220, but she only ran over about two-thirds of it. (See photos.) I am seeking restitution.

  Business Response

  Date: 09/05/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  We will reach to the store location regarding the compliant.

   

  Thank you again and have a great day.

   

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several purchases with papa John's throughout the years I have made several purchases from if I had minor issues the store resolved it I slowed down on making purchases due to the treatment from the store employees I started back a few months ago I made a purchase of over $120 the pizza was not what I normally order and was dissatisfied due to this be placed strictly online I didn't know it came from the restaurant I had issues with I called several papa John's before I was told to look at the receipt for the store which I did I called the manager that was there refused to assist telling the person to tell me to call back when the other manager is available which wad the next day I called the manager was nice he assisted and instead of a refund he gave a credit which was fine I used the credit days later. I was curious about the papa rewards when I placed the order and wanted to know if I would still get the rewards even with a phone order I was told they didn't know and to calls customer Support I placed the order spending $40 although I had a $20 credit available I then placed another order online using the rewards I called the store 6-7 times they immediately picked up the phone and placed on hold for 8 minutes I called back they put me on hold again and again I called back once more because I wanted to change the payment and add to the order they put me on hold again I then called customer service to file a complaint letting them know how the store was just refusing to take calls I was eventually able to talk to a manager that was not apologetic he just said next time I'll tell them to take the call and my order was no longer there..the delivery guy brings my food I explain that I didn't have a tip because the store wouldn't take the call to change the payment method I had to walk to get my food the guy open his trunk and I see chemical in his trunk looked like window wiper cleaner and possibly other car chemicals which is unacceptable

  Business Response

  Date: 08/29/2024

  Thank you for taking the time to provide us with your
  feedback. On behalf of Papa John’s, we would like to apologize for the
  inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers. We would need more information to be of further assistance. If an
  order is placed directly to the store with the phone number on your account,
  the points will be automatically added to your account.  We only show 2
  orders placed at the store location and both were Online Orders.  
  

  Customer Answer

  Date: 08/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  **** ***** I have receipts and debit card orders showing I have placed more than two orders so that is a lie  ...I was suppose to receive a call back from the district manager concerning my issues and how the store operates which was a lie this company is money hungry just like many other and refuse to correct issues..my food was around chemicals in  a trunk of a delivery driver the store claims a manager was not there to speak with and it is sad since they Cannot call or have the decent to keep their word and speak with customers they can close the rewards account I will not ever ever place another order with this company 

  Business Response

  Date: 09/04/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers. Thank you again and have a great
  day.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed on 8/25 for delivery never received. Ordered directly from store, but it was coming through ********* Called store on 8/26 and was told they would refund it. I just want to make sure it was indeed refunded.

  Business Response

  Date: 10/02/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  We would need more information such as the store location and order information to be of further assistance.

  
  Thanks, and have a Great Day!