Complaints

This profile includes complaints for Papa John's International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Papa John's International, Inc. has 28 locations, listed below.

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• 

  Papa John's

  2002 Papa John's Blvd. Louisville, KY 40299-3393

• 

  Papa John's International, Inc.

  3900 N 1st St Abilene, TX 79603

• 

  Papa John's International, Inc.

  Saint Louis, MO 63119-1253

• 

  Papa John's International, Inc.

  3675 Nameoki Rd Granite City, IL 62040-3705

• 

  Papa John's International, Inc.

  501 W 6th St Rolla, MO 65401-3056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Papa Johns Thu, Aug 22, 2024 at 8:09 PM
  To: *********************
  
  External images are not displayed. - Display images below
  
  
  Thank you for your order, ****
  
  
  Track your pizza with Papa Track
  
  Access Papa Track to check the status of your order.
  
  
  TRACK NOW
  
  Estimated Ready Time:
  
  Approximately 9 minutes
  
  Order Type:
  CARRYOUT
  Order Number:
  *********
  Method of Payment:
  CASH
  
  Papa Rewards
  Join Papa Rewards. Every order gets you closer to free pizza.
  JOIN NOW
  Order Detail:
  1
  
  12 Inch Original Create Your Own
  Pepperoni, Mushrooms, Canadian Bacon, Black Olives, Beef
  Instructions: Regular Sauce, Original Pizza Sauce, Normal Cut, Normal Cheese, Normal Bake
  $18.99
  
  1
  
  2 Liter Pepsi
  $3.99
  
  
  
  Total before discounts
  
  $22.98
  
  
  
  Total Discounts
  
  -$0.00
  
  
  
  Subtotal
  
  $22.98
  
  
  
  Tax
  
  $1.98
  
  
  
  Total
  
  $24.96
  
  
  Restaurant:
  
  Papa John’s Store ***** **** * ******** **** ******** ** ***** *************  Any delivery fee charged is not a tip for the delivery driver. Please reward your driver with a tip for outstanding service.
  
  This person is using my email and your employees don't care to help a person calling. The manger and the employee were very rude. They don't know how to look up the order number.

  Business Response

  Date: 09/19/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  
  Thanks, and have a Great Day!

  Customer Answer

  Date: 09/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:your customer service  is very  bad. It needs more work  then you could  provide.  I believe   your manager  and the assistant  should  be retrained  in a different  area. Helping  a person  should  be 1st priority.  It is not. After all if it was you would  had already  called  me. So I think  the bbb  should  keep  you on file  knowing  that you treated  the person  badly. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Papa Johns is running a member loyalty rewards special where, if you buy a large pizza, you get a free medium pizza on your next order, provided you spend at least $10 and you order within 7 days. I placed an order for a large pizza on Aug 18th and when I pulled up the pizza tracker it said I earned a free medium pizza. Today, Aug 22nd, I went to use the reward I earned and it wasn't in the offers. After confirming it wasn't on my account using multiple methods, I called the customer care number and was told that I had earned one and it would expire today. I told the rep that it wasn't on my account and confirmed it by closing the app and reopening it. The rep told me that she would look into it and call me back in around 15 mins. She called me back and told me that only 2 free medium pizzas were allowed. I asked where it said that and she said it was in the terms and conditions. So I hung up and looked again for anything saying that you could only get 2 free pizzas. I couldn't find anything so I called back and the 2nd rep I got told me that it was in the terms of use on the first page on the website that they could change their terms of use at any time. When I questioned why I was still getting the offer when I opened the app, he said the app just hadn't been updated yet. I told him that it was false advertising and I'd be contacting the BBB.
  I ended up ordering another large pizza after I got off the phone with him and got the same message that I had earned a free pizza and my acct would be updated in 24 hours. The screenshots I am attaching were all captured today. I have my previous orders where I used and earned free pizzas, the offer history screen where it says I earned one on the 18th, the order from today that shows I didn't use my reward, the empty offers screen, the screen showing the promo is still active and the advertised terms, and the screen that says I earned one today despite "using the limit of 2"

  Business Response

  Date: 09/11/2024

  Thank you for taking the time to provide
  us with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  We have added a Free Large 2 topping pizza to your rewards account, which expires. 12/31/2024.   

  Thank you again and have a great day.

   

• Initial Complaint

  Date:08/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a future order on July 23rd for July 31 at 1600 I got a call from the store confirming the order and I worked out to pay in cash and was then told that there sorry but they had no drivers available and the order would be 10 to 15 minutes late I told them I no longer needed the order as it was going to be late by more then 5 minutes they said fine there was a knock on my door at 1613 there was a driver who wanted to deliver I refused the delivery when I called to complain that same day the said give them time to investigate apparently the store responded and stated that in rude and understanding as they where only 5 minutes late they delivered to a hotel funny thing is they have cameras everywhere on this property and I will be more then willing to ask for the video of when the driver really showed up lying is unprofessional and not what a company should do the supervisor named ******* was unhelpful and made it clear that they side with the store not the customer the agent who transferred me to the supervisor named ****** * left me on hold for over 12 minutes if this is how papa johns treats customers it's wrong and unprofessional

  Business Response

  Date: 08/14/2024

  Thank
  you for taking the time to provide us with your feedback. On behalf of Papa
  John’s, we would like to apologize for the inconvenience you encountered. Our
  goal is to always provide not only a superior quality pizza but also a World
  Class Customer Experience to our customers.

  Thank you again and have a great day.

  Customer Answer

  Date: 08/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  All they stated was thanks for feedback didn't address the problem are saying anything about my issues or how they will correct the issues I have
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 08/27/2024

  Thank you for taking the time to provide us
  with your feedback. On behalf of Papa John’s, we would like to apologize for
  the inconvenience you encountered. Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.

  Thank you
  again and have a great day.

  
  

  Customer Answer

  Date: 08/27/2024

  
  
  Complaint: ********
   
  
  I am rejecting this response because: as you can see all there doing is saying sorry but not taking any action to remedy the situation or providing information on how this situation is going to be fixed it's like this company doesn't take customers complaints serious and doesn't hold there stores responsible for problems they created and just invite there employees and company to do as they please regardless of how that out come effects customers 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 08/29/2024

  Per the desired settlement, we show the stores management team, has already reached out to the customer prior to the BBB ticket.  When the customer submitted a ticket to the store. 

   

  Case ID : **********    ******** **** * ******** **** **

   

   8/9/24, 2:14 pm
  
  Subject: Re: *** *** ********** * ***** **** ** **** *** ************************************

  Message:
  
  Please close out this case. We will not be serving this customer. I already mentioned before that the customer was extremely rude. Their order was over $100 and ******** won’t take cash deliveries over $100 we made arrangements for a driver to come in just to take their order but it was unfortunately five minutes late and customer was not understanding at all.

  Customer Answer

  Date: 08/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I I clearly stated this order was not 5 minutes late I can understand 5 minutes if it was truly five minutes late I would have taken the order without hesitation I understand that it was a large order and you helped but it was not five minutes late so stop lying and trying to cover yourself this order was delivered to a hotel called the red roof they have surveillance cameras over every inch of this property when your driver knocked on my door I looked at my phone it clearly said 1615 which is not 5 minutes late but 15 this order was placed a week in advance so you had a week to get this order ready and make sure you had a driver available to make sure this order was delivered on time or a few minutes late not 15 minutes so no the person that's rude and not understanding is this store location as they can't properly handle a advance order or have things in place to make sure that this order ran smoothly instead of having everything in order to make a smooth delivery you were scrambling last minute and the store employee who I spoke to clearly stated they had no drivers and if they got a driver then it would be 10-15 minutes late so if the store knew that how all of a sudden they state its only 5 minutes late stop acting like a child who got caught and trying to hide there mistakes and failures and man up and take responsibility for the complete failure and faults you created because you were unprepared to complete an advance order
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband informed upon pick up that he was picking up for *******. Cashier told him our order was already picked up. My husband informed them this was not possible. As this conversation is going on, another customer walks in and states that he was given the wrong order. The boxes are handed back to the worker and the worker who has now found that this was our order, hands the boxes over to my husband. An order that left the restaurant and made its way into another person’s vehicle is able to be returned to a restaurant and given to another? I thought food safety regulations mandate that any food served to a customer and returned cannot be used again or reserved due to potential health concerns. My husband at this point has noticed that there are multiple other customers upset and angry about their orders not being fulfilled and vocalizing this out loud so he didn't even argue and took the food and proceeded to pay for it. He had two hangry kids at home and the whole reason he was picking up was delivery was 1 1/2 hrs compared to the pick up of 40 minutes (we actually initially changed this order from delivery to pick after finding this info). He did not check the boxes in the store before leaving like he should have, but the nail on the coffin (on top of the above issue) is that the one pepperoni pizza that we ordered for our very picky autistic child arrived with no pepperoni at all. It was clearly marked as pepperoni on the box, but was filled with a plain cheese pizza. I was disappointed to find that quality check was obviously not done by the store or my husband.

  Business Response

  Date: 08/14/2024

  Thank
  you for taking the time to provide us with your feedback. On behalf of Papa
  John’s, we would like to apologize for the inconvenience you encountered. Our
  goal is to always provide not only a superior quality pizza but also a World
  Class Customer Experience to our customers.  We would need the store location to be of further assistance.

   

  Thank you again and have a great day.

  Customer Answer

  Date: 08/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Here is the information requested to proceed.   
  

  
  Restaurant:
  Papa John’s Store *********

  ********* *****
  
  *** ********** ** ******
  
  *************
  
  
  ***** ******* **********
  
  
  **********
  
  
  
  ******* *******

  Business Response

  Date: 08/27/2024

  We apologize for any inconvenience
  regarding your most recent Papa John’s experience. We have added the store location to the ticket and will follow up the store location regarding the ticket. 

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There’s A banner with the phone number I called the number and I received a text from their number that stated your mothers ***** smells like onions from papa John’s store when i confronted the business he stated that it wasnt their number and they had no idea what i was talking about

  Business Response

  Date: 08/14/2024

  Thank
  you for taking the time to provide us with your feedback.  Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  Please confirm the Papa John's Location, so we maybe of further assistance.

  Thank
  you again and have a great day.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for a pizza and an order of chicken wings. Paid via online with my amx I needed for you to refund me in full. Because I arrived to your store on time it’s already nearly 11 PM. You made me wait at the drive-through for over 20 minutes without checking in with me and I could not get a hold of you because you left them in the front entrance. This tells me that you didn’t care about my order or myself you hire unprofessional employee work here and probably the very first job ever. Assume your owner doesn’t have any customer service or any education of handling food how did the hick your employee carry a health card or passes health classes or unless your home state doesn’t provide me. This is the worst experience I’ve ever had and you guys treated me and my family with my food disrespectfully as a visitor passing through and very hungry. You did not live up to the Papa John’s code of conduct unprofessional staffing on the evening of 7/29/2024 picking up time was approx 11pm local time. Wow what a corruption you have inside you very own store btw answer I got back to the hotel. I tried to call your store. The customer services transferred me to you directly that store and someone whoever answered it placed me on hold immediately with a papa John music in the background without checking back in with me for over five minutes I got second tire had to hang up on it so I decided to complain on you through the Better Business Bureau.
  If I was the owner of the Papa John, I fire all those employee who played around with my food wow another common I have for you you shouldn’t open a franchise or at the store if you don’t even know how to run a business!!!

  Business Response

  Date: 08/01/2024

  Thank
  you for taking the time to provide us with your feedback. On behalf of Papa
  John’s, we would like to apologize for the inconvenience you encountered. Our
  goal is to always provide not only a superior quality pizza but also a World
  Class Customer Experience to our customers.  We will be contacting the store location for further assistance regarding the transation.

   

  Thank you again and have a great day.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a papadia for pick up. I just had a heart attack a few weeks ago and was riding my bike to get outside and do some exercise as the doctor recommended. I thought it would be a great idea to ride my bicycle to the Papa Johns store here in Williamsport, PA at 1100 Washington ave.
  I get to the Papa Johns and there isn't a bike rack for my to park my bike outside. It was getting dark and thefts have been reported at night so I wheeled the bike in. I said I was picking up my order. They asked for my name. 5 minutes later a very angry man told me to "get the bike out of the fucking store". I apologized and wheeled it out and asked why he was so angry.
  A woman with dark hair who worked there came outside and proceeded to yell at me as she lit up a cigarette and blew cigarette smoke on me. I said she is acting crazy and she needs to relax or the police will come as she is now disturbing the peace. She said I will not get my order. Yelled inside to cancel it. The man with the red shirt came outside and tried to intimidate me so I rode away on my bicycle. I want a refund and also the treatment I received is not the treatment any one should get when they support a business.

  Business Response

  Date: 08/01/2024

  Thank
  you for taking the time to provide us with your feedback. On behalf of Papa
  John’s, we would like to apologize for the inconvenience you encountered. Our
  goal is to always provide not only a superior quality pizza but also a World
  Class Customer Experience to our customers.  We will be contacting the store locatino in regarding your transaction.

   

  Thank you again and have a great day.

  Customer Answer

  Date: 08/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It is a criminal matter. I was insulted, threatened, and spit on by a member of the staff. 
  This has been referred to the Pennsylvania Attorney General and we are proceeding with a full lawsuit as well as making the country aware of how Papa John's treats its *** **** customers. 
  This will not end well for Papa John's. There has been enough hate coming from this company and time to do the work to have them shut down.
  
  
  
  Sincerely,
  
  
  
  ****** **********

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pizza were dropped or because the were messed up upon delivery I reached out to the store after being screamed at by the driver and someone at the store I asked for a refund and was to that they had to pick the order back up for the refund I agreed, the order was never retrieved now I don’t have eiteable pizza nor my money

  Business Response

  Date: 08/14/2024

  Thank
  you for taking the time to provide us with your feedback. On behalf of Papa
  John’s, we would like to apologize for the inconvenience you encountered. Our
  goal is to always provide not only a superior quality pizza but also a World
  Class Customer Experience to our customers. 
  
  We
  would like to send your comments to the Owners/Operators of your local store
  for review, please provide us with the following information: 
  
  Papa
  John’s Location 
  Once
  we have the information, we will forward it to the management of that store.
  Please respond back via email and one of our team members will be happy to
  help. 

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on July 7, 2024 I ordered a pizza from my local Great Falls, MT Papa john's. order **********. I ordered delivery and the cost of the pizza with delivery came out to $31.91. I received the pizza and half of it was burnt. like half of the crust was charcoal and the toppings were gross. I called the store manager to get it exchanged and the conversation was not pleasant at all. The manager told me if I wanted a replacement he would refund the money and I would have to come get the replacement because he has no drivers. After the argument with him I went to get the replacement pizza. The pizza i was given was in a box too small for the pizza and half the pizza wasn't even cut. I only took it because the manager told me it was that or nothing. The manager never did refund my money. So I paid full price plus delivery to go pick up my own pizza. It has been a long time since the incident and i have still not been refunded the money.
  
  I reached out to Papa john's corporate about the issue and told them what was going on. They said they wanted to make it right but I still have not gotten the refund and their solution was a 45% off coupon on my next order. I have reached out to Papa john's corporate 2 times now since then and have not gotten any further answer. They haven't answered my corresponding emails. I went to their chat service to talk to them again and was told it would be escalated again and I would hear back in 48 hours. It has now been almost a week and have not heard back from them again.
  
  Papa John's customer service is terrible. Their managers lie to you and give you subpar food. They make you pay delivery and then tell you that you have to come pick up the food after they made the mistake.
  
  I want the refund that the manager of the store lied to me about.

  Business Response

  Date: 08/14/2024

  Thank
  you for taking the time to provide us with your feedback.  Our goal is to always provide not only a
  superior quality pizza but also a World Class Customer Experience to our
  customers.  We show the original complaint documenting the stores upper management team offered the %45 off your entire order for the inconvenience regarding the service.

  
  Thank
  you again and have a great day.

  Customer Answer

  Date: 08/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was promised a full refund for the order by the manager on duty and I never got it. My bank statement shows the charge for the food but no refund. I also have tried reaching out to papa John's support multiple times in the past month and was told I would hear back from escalation team. The escalation team never contacted me after the first email. Inalso replied to that first email twice and never heard back even though the email said that if i had questions or concerns i could reply to the email. I paid for delivery to pick up my own food and not one person from papa johns has addressed that. I hot two bad pizzas. I would like the refund I was promised by the restaurant manager.

  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:07/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the Papa John's app and waited for it. I noticed it was nearing the arrival time and the order was still "being prepared". I gave them a bit more time, but as it neared the final "arrive by" time, the order was still showing as "Being prepared". So, I gave them a call. They told me they were running behind and I would be notified as soon as it was out for delivery. almost a half hour after the final "Arrive by" time, i received a text saying my order was ready for pickup. I immediately called them and they told me they weren't open for deliveries. I told them that was ridiculous, the app never told me that and it even charged me a delivery fee and i tipped. he told me those charges would be reversed, and I told him that I would need a full refund because I was staying at a hotel and the whole reason I ordered Delivery was because I did not have a car to go anywhere and I was never once told it was for pick up. He said it would be refunded, but here we are, nearly a month later and I STILL have a $53.33 charge on my Credit Card for an order I never received!! I contacted corporate and all I got was an auto reply email from the manager who never answered me when I responded to the email in which he wanted us to discuss the matter.

  Business Response

  Date: 07/15/2024

  Thank you for taking the time
  to provide us with your feedback. On behalf of Papa John’s, we would like to
  apologize for the inconvenience you encountered. Our goal is to always provide
  not only a superior quality pizza but also a World Class Customer Experience to
  our customers.  We have reached out to the manager regarding the refund.
  The Manager Samuel has apologized for the miscommunication and offered a
  refund. We have refunded the transaction, and the funds should be available within 3
  to 5 business days. 
  
  Thanks, and have a Great Day!