Complaints

This profile includes complaints for Cash Offer Kentucky's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash Offer Kentucky

  620 S 3rd St Ste 204 Louisville, KY 40202-2445

  
• 

  Cash Offer Kentucky

  6661 Dixie Hwy Ste 4 PMB 136 Louisville, KY 40258-3950

  
• 

  Good Neighbor Solutions LLC

  3058 Bardstown Rd Louisville, KY 40205-3020

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised to sell my house and they didn't they promised to give me $136,000 nine for the house and they didn't date they didn't sell the house like they should have they they promised to give me money back from the escrow and they haven't they said they're only going to give me $100 and there's $200 to $10,000 in the escrow in I'm only getting $100 out of the escrow and I should get more than that

  

  Business Response

  Date: 05/23/2025

  Dear Mrs. *****,
  
  Thank you for your feedback. We would like to provide some clarification regarding the events surrounding our agreement.
  
  When we initially entered into a contract together, there were significant delays due to a prior agreement you had signed with another party. Our team spent considerable time and effort coordinating with that company to secure your release, allowing us to begin working with you.
  
  Once that matter was resolved, there were further delays in receiving essential documentation from you—documents which are typically returned within 24 hours, but in this case took over 20 days. These delays significantly impacted our ability to proceed effectively.
  
  During the process, we also encountered ongoing scheduling challenges and repeated cancellations when attempting to coordinate access to the property. Despite these difficulties, we remained committed to helping you and even explored alternative options. However, the alternative approach was not compatible with our company's processes, and we ultimately released you from the agreement.
  
  As per our contractual obligations, we have offered multiple options for delivering the earnest money deposit stated in the agreement, and remain fully willing to send it—please just let us know your preferred method of receiving it.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the Contract is Mar 14th 2025. ****** **** ***** ******** ********** *** purchased my home at ** ******* ***** ******** *** ***** Contract specifically states they bought our home and that it would close within 75 days if not sooner, for 300,000 dollars. I have contacted them multiple times and they will not give me a closing date. No where does the contract state that it will be listed, then sold and then we are paid. The contract is a legal contract of which our own attorney looked it over and said, the only issue she has is that they do not give a specific closing date. I have spoken multiple times to ****** ****, (he will not give me a closing date). I have spoken with ****** ********* who will not give me a closing date. On May 28th, the 75 days are up. I can't get any thing from them. They purchased our home, and they owe us 300,000 dollars. They are the buyers of ** ******* ***** ******** *** We have spent well over 65 days packing everything and now are filled with a home full of boxes. I am 87 years old and they guaranteed that my home was sold and that I could look for another one. I have spent many days searching for homes. I have now lost the ability to purchase at least two of those homes due to ****** **** and ****** ********* will not give me a closing date. Good Neighbors bought the home 'As Is'. I have the complete contract and can send a copy to you. But I want the sale closed, and my money that they owe me for the purchase of my home. They are predators and they prey on people. They should be shut down and never allowed to do business again in any name. Because what they have done to me alone is so very wrong. The mental duress they have caused me is horrific. I want a closing date and I want the monies owed me through this legal contract. Thank you.

  

  Business Response

  Date: 06/19/2025

  Thank you for bringing your concerns to our attention. We understand and truly regret the frustration and inconvenience this situation has caused you.
  At the time the agreement was signed on March 14th, 2025, we explained that the home did not meet the qualifications for a direct cash purchase. Instead, we proceeded with our alternative program, which involves securing a third-party partner or buyer before finalizing the transaction. This process, including the expected timeline and structure, was communicated to you at the time of signing and reiterated during a phone call with a friend of yours, during which *** **** clearly outlined the process again to ensure full understanding.
  While we made every effort to fulfill our end of the agreement within the estimated timeframe, we unfortunately were unable to do so. We also offered to release the earnest money deposit to you as a good faith gesture, but this was declined.
  We are sincerely sorry for the inconvenience and stress this has caused. We wish you all the best in getting your home sold.

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company committed fraud by filing a lien on my property that they had no right to file. They offered to purchase my home and fraudulently had a notary notarize a document that I did not sign. We had to pay $600 in court cost to remove the lien and did not respond within the 20 days and they tried to refuse service from the process server. The process server knew who they were in Kentucky due to several other complaints and finally found them and we’ve gotten the lien removed. I be filing a complaint with the district attorney against this company they seem to pray on elderly vulnerable people. What they do is get your house contract and make it an assignable contract and then fraudulently Get a notary to notarize a document and then try to list it on the MLS with a realtor they work with and sell it several thousands more dollars before they have to close on your property but they don’t even put the deposit down that’s needed to go in escrow. Beware of this company

  

  Business Response

  Date: 05/23/2025

  Thank you for the opportunity to respond to this complaint.
  To clarify, the individual submitting this review appears to be **** *******, not ******* *******, who is the legal property owner and the person we have been working with directly throughout this transaction.
  Our team maintained a courteous and professional relationship with Ms. ******* *******. We entered into a signed purchase agreement with her and scheduled a closing date of March 31st, at which time she would have received the full amount agreed upon in the contract. There were no delays or issues on our end in moving toward this closing.
  However, late in the process, Ms. *******’s sister began to intervene, objecting to the agreed terms and refusing to close the transaction. Despite this, we continued to engage in good faith, including working with a licensed notary to verify signatures and ensure all parties were informed and consenting. The notary involved also confirmed consent via a phone conversation with **** *******. The notary and the real estate agent had to block **** due to continued harassment via phone calls, text messages and emails. 
  At no point did our company engage in fraud, nor did we attempt to bypass legal or ethical requirements. The Affidavit and Memorandum of Interest we recorded was a standard and lawful step to protect our contractual interest in the property — a common practice in real estate transactions where one party has a legitimate equitable interest.
  Ultimately, we respect the right of property owners to make decisions about their sale, and if the seller had chosen to proceed with the original agreement, we were fully prepared to close. We dispute the claims made in this complaint and are confident that we acted lawfully and ethically throughout the process.
  We remain committed to professional conduct and are open to addressing concerns directly with the appropriate parties.
  Sincerely,
  
  Management Team 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 25 i went into a contract with this company to sell my house. I was told it could be upto 75 days. This was ok. When the time was up i moved half of my belongings into storage {where it still is}. I cannot get a straight answer as to when we are closing. I get no return calls and when i do it is the same answer as always. Let me talk to my investors! I want this company to step up and do what is right, if not then close up. I can't move on until something is done. People BEWARE!!!!! This company is not what it seems.

  

  Business Response

  Date: 05/23/2025

  Dear Ms. ******,
  
  
  
  Thank you for bringing your concerns to our attention.
  
  We understand how frustrating this experience has been, and we sincerely apologize for any inconvenience you’ve encountered. While we were not initially aware that you had moved your belongings into storage, our representative spoke with you that we are more than willing to reimburse you for those expenses. Our team has been making ongoing efforts to reach you and remains fully committed to resolving this matter as quickly as possible.
  
  
  
  Please know that completing the sale and honoring our agreement remains a priority. We truly value the opportunity to work with you and would appreciate the chance to speak directly to move things forward.
  
  
  
  Thank you again for your patience and understanding.

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract for the company to purchase sent email to inform I wanted out of contract. Said contract is vague and should be investigated

  Customer Answer

  Date: 04/11/2025

  Company did not respond to email

  

  Business Response

  Date: 05/14/2025

  we ended up working everything out with the seller and are working on getting it closed out as we speak!

  Customer Answer

  Date: 05/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  signed a contract that they would buy our home and resell it I asked gretel if they could not sell it within 75 days do they buy it outright I was told kind yes, 75 days came and gone you didn’t buy our home you ghosted us we are considering legal action at this point as you did not honor the purchase agreement, pay us or honor the 318k agreed upon price

  

  Business Response

  Date: 04/16/2025

  We appreciate the opportunity to respond and take all concerns from our clients seriously.
  After reviewing the file, it appears there may be some misunderstandings regarding the terms and structure of the agreement. Our purchase agreements are structured with clearly outlined timelines and contingencies that must be met in order to proceed to closing. We also frequently work with third-party investors or end-buyers, which can affect the timeline depending on market conditions, inspections, title clearance, and other factors.
  To clarify, we do not have a guaranteed “buy outright after 75 days” clause in our standard agreement unless explicitly added in writing. We apologize if there was any miscommunication about this point.
  We acknowledge and regret any delays or lack of communication that may have caused frustration. We would like to resolve this matter amicably and review the contract together to determine next steps.
  Please contact management at 502-373-3093 so we can arrange a time to speak or meet and work toward a solution.
  Sincerely,
  
  Management Team

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **WARNING: DO NOT DO BUSINESS WITH: ******** ******* (**** ******** ********* ***)
  Also known as, "** *** ***** ***".
  
  If you’re considering working with **** ******** ********* ***/** *** ***** ***, let me save you the headache—**RUN in the other direction.**
  
  This company completely failed to perform on their contract and has been nothing but unresponsive, unprofessional, and full of empty promises. Here’s what happened:
  
  - In June of 2024, I called them hoping to do a quick sale of my mothers home and that is what they promised. Or so i thought.
  
  - First, not realizing, they set a **75-day closing date**, and that time *came and went* with zero action.
  
  - They set an **extension with a new closing date**, and *that* time *also* came and went.
  
  - They were **next to impossible to get on the phone**—and when they did respond, it was just excuse after excuse.
  
  - The property **ended up in foreclosure** due to their delays.
  
  - The **insurance company canceled the policy on the house** because the house was sitting vacant. My mother had to move in with me due to being diagnosed with cancer and needing surgery/chemotherapy, and someone to care for her.
  
  And if that wasn’t bad enough, they **filed a memorandum of sale** on a contract they clearly cannot and *will not* fulfill. All they want is to **extend the contract** so they can slap my property on the MLS and try to find a buyer for *themselves*—all while holding *me* hostage in the process.
  
  If you’re thinking about doing business with them, **beware.** They will waste your time, tie up your property, and leave you dealing with the mess they created. **Stay far away.**
  
  I feel so guilty because i told my mother that this would be an easier way to sell the house and it would be less stressful. Boy was i wrong!!

  

  Business Response

  Date: 03/10/2025

  **** ****** has repeatedly ignored all of our attempts to reach out to her to absolve this. Our ******** is speaking with her ******** and we are ready and willing to close the transaction... **** whenever you're ready to close, please let us know. The funds are ready to wire. 

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract to sell a home on 10-09-2024 and said contract stated that closing would be within 75 calendar days and has now been 83 days and company will not return calls or give us information. no transparency and still cannot give an accurate closing date. Our Contact ****** ********* does not return calls as she says she will.

  

  Business Response

  Date: 01/09/2025

  We apologize that this property did not close within the original 75 days, however that sometimes happens when dealing with real estate transactions. The property is set to close on 01/31/2025. Thanks for your patience. 

  Customer Answer

  Date: 01/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I feel they should close sooner due to original contract
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 01/22/2025

  We are committed to doing everything within our power to ensure this transaction is completed as quickly as possible. However, when selling a home, there are various factors that may arise beyond anyone's control. We greatly appreciate your patience and understanding as we work diligently to bring this process to a successful conclusion as soon as possible. According to our records we are scheduled to close February 14th, and we are doing everything on our end to uphold that closing date. Our team will keep you posted with any further updates. 
  
  

  Customer Answer

  Date: 01/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This goes against the contract and the contact we have continuously ignores our calls. This is the most unprofessional company we have ever dealt with. First they try to lower our price and then keep making up excuses.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company contacted me every hour for a day before I signed. Since signing on 09/18 , no calls. Was promised by 3 employees 4-6 week closing and as early as 10 dayss. Went looking and made offer on home, was turned down due to long closing time, I did not ask for repairs, closing cost, nothing. Made offer on another, seller accepted with a contingent that he would continue to show, refused to even mark pending or contingent, due to long closing time. Today is Oct 30, exactly 6 weeks after signing. This home shoudl close today but do NOT even have closing time. Only answer I get is "we need more feedback. Have had 7 prospective buyers here, had to take off work for every showing, costing me hundreds. Have been told 10 times by ******, closing agent that she would call on "xxz" date, NO CALL. After you sign, they will not call you. Really ??? 10 times you promised to call on a certain day/time and you did not??? I am the customer, obviously you forgot about me. Cancelling this deal, I look like a fool, making a seller wait 6 weeks with no closing in sight. I live in this town, you do not !!

  

  Business Response

  Date: 01/22/2025

  Thank you for sharing your concerns. We take all feedback seriously and aim to provide a smooth process for every client. While we understand the frustration with the timeline, we are pleased to have successfully closed out the property. We remain committed to supporting our clients effectively, if you have any further questions or concerns, please don’t hesitate to reach out.

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not give me any credible information on a closing date for the sale of my house. It is an investor making a cash offer for my house. There has been no contact from them about placing the house in escrow nor will they commit to a closing date. This is unacceptable. I cancelled a contract on a new home becasue I don1t think they are really going to buy my house. The contract expires in 60 days. This is a horrible company and they are not customer focused or friendly. Let me just say they wer friendly until the contract was signed but now....no communication. The company is **** ******** ********** *** **** ********* ** ***** *********** ** ***** Cell #************

  

  Business Response

  Date: 09/24/2024

  
  Thank you for bringing your concerns to our attention. We deeply regret the frustration you've experienced and want to clarify a few points to ensure transparency and clear communication.
  We strive to maintain consistent communication and offer straightforward timelines. However, the process can sometimes face unforeseen delays due to factors outside of our control, such as third-party verifications, property inspections, or market testing that affect the timing of placing a property into escrow. We apologize if our communication regarding these matters has not met your expectations.
  It seems there may have been some misunderstanding regarding the closing timeline. We make every effort to establish a clear path to closing once the necessary steps, such as inspections and due diligence, are complete. Our goal is always to provide our sellers with accurate information, but sometimes delays occur that require adjustments to the timeline. Rest assured, we are committed to following through on our agreements and getting to closing as soon as all required steps are completed.
  We sincerely apologize if you feel the communication deteriorated after the contract was signed. Our intention is always to provide consistent and respectful service throughout the entire process. If this was not your experience, we take full responsibility and will ensure better communication moving forward.
  We would appreciate the opportunity to discuss this matter further and work together toward a resolution. Please contact our management team at ************, and we will prioritize this case to ensure that any outstanding concerns are addressed promptly. We understand how important this sale is for you, and we are committed to finding a solution.
  Thank you for your patience, and we look forward to resolving this matter.
  Sincerely,
  
  Management Team