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Business Profile

State Lottery

Kentucky Lottery Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.35

Average of 40 Customer Reviews

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Review Details

  • Howard W

    Date: 06/06/2025

    I like many other's I know are suspicious of changes at Ky Lottery. We quit playing. It no longer feels right.

  • Kiffany L

    Date: 05/20/2025

    I’ve contacted the main headquarters numerous times regarding my account profile. The customer service is completely useless. I spoke with a supervisor name Kathryn today in a last attempt to resolve my account. She repeated the steps of creating another ticket. I explained how many emails and calls (and tickets) over the past couple weeks. I believe these call center representatives are scripted to get you off the phone with minimum help. My overall experience is that the app is convenient but unstable. I would recommend if you’re going to play visit a store.

  • Timothy P

    Date: 05/09/2025

    In the month of April in 2025 They changed the websight to use a Geofencing PlayerLocationCheck to "verify if you are in Kentucky". But the app is a mobile app that requires a Wi-Fi account. But if you are on a personal computer with no Wi-Fi adapter and try to get help, they gaslight you when you tell them you have no Wifi adpater to turn on, and they keep telling me to turn my Wi-Fi on. 0/10 would not recommmend the website or chat help, or email tech support. They will ignore what you tell them and keep following a broken flowchart. They will take your money and make you jump through hoops to "get permission" to get your money back when they refuse to let you use it.

  • Alexis H

    Date: 01/09/2025

    I have been having ongoing issues for months. Where to begin, account being suspended and not being able to make withdrawals but somehow able to make deposits spending tons of cash multiple times daily for no return. Several complaints made via phone and email with no legitimate reason being made ANY time I made issues aware. There are many many issues with the system constantly being in a state of constant “repairing” with no proper maintenance being done nor any notice to the players that the system is being repaired. I did not sign up for any of the Tom foolery that remains ongoing. Having to “swallow the FACT” that I was not being given any bonus bucks for years being 100% qualified haven took the steps to receive such. Being swindled out of withdrawals over $104-$178 dollars more than I can account for and AGAIN KY Lottery has taken 0 accountability due to the fact that you have issues with the system yet hold the players accountable for your mistakes that are knowingly being made with NO effort in correcting them. I am positive any lawyer would find misconduct and misleading info and much more here. When you state all of my concerns have been “fixed”and your system is running properly you should not have the same problem repeatedly as that bluntly states nothing has been fixed in fact. If you are experiencing the same issue that remains a recurring problem what exactly are you doing that’s fixing it? Fixed means no longer a issue PERIOD. I don’t see how any of these things are the paying customers accountability. None of what has happened to me is in any way fair and it is not my wrongdoing. I have been withheld my own money and earnings I should have had for years/months on bonus bucks alone which start at $5.00 up to $10 the more you add & play. I finally have started to receive the $10 bonus bucks but it holds no weight to the years of being cheated out of it and out of withdrawals. PLEASE DO SOMETHING ABOUT IT. I support you all and this is what I get!?

  • Shirley T

    Date: 09/28/2024

    I believe that Kentucky lottery is very unfair it's alot of discrimination it's hard for African Americans to create a account online and every time someone wins Big in Kentucky on the lottery you never see african Americans winning big on anything especially Powerball, mega million etc. it's unfair and I'm willing to address this issue to the state of Kentucky smh

  • Eric M

    Date: 08/30/2024

    While using the KY Lottery app, transactions to purchase online tickets have failed to go through, but my account has been debited the purchase amount. The app will not show my transactions, game history, or numbers. One more thing, you can't withdraw the money back you deposit to play either. Scam!

  • Kristen N

    Date: 08/17/2024

    Why is it send you something about a free power Powerball but don't work

  • Belinda T

    Date: 06/28/2024

    I truly think this a scam. I downloaded the site to just check my tickets. Then I decided to try the slot machines for real. I added my money now it says you can't access the site because of my location. I live in Kentucky and my phones setting are correct. Still doesn't let me play. Now I'm fighting to get my money refunded. Don't add money take it from me it's a scam.

  • Katelynn A

    Date: 06/13/2024

    Just put $50 on my online account keeps giving code 1606 I am clearly in the state of Kentucky not close to any other state boundaries. Just want it fixed or money back.
    Have tried numerous different things and still says the exact thing 1606 code.

  • Steven T

    Date: 06/06/2024

    I really wanted to give at least 4 stars because i play the online games alot but when i try to play now i get a notice saying im not within boundaries, which is crazy because i havent left the state in i couldnt tell you how long. I have looked up how to fix the problem and have tryed multiple things but still no luck, the worst thing is i put money in my account that is just sitting there and i cant do anything with it!
    This needs to be fixed please

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