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Average of 40 Customer Reviews
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Review fromJames H
Date: 05/31/2024
1 starThe instant play games online have got to be fake. It doesn't matter how much I put on it or how often, it takes my money every time. The percentage of winners really needs investigated. Check my account and see all my winnings .Review fromJoshua M
Date: 05/04/2024
1 starThis is the most ridiculous platform I have ever used online when it comes to verification of your GEO location just so you can lose your hard earned dollars because after depositing your money to play your left with having to opt out opt back in uninstalling then reinstalling the app to clearing cache and cookies to deleting browsing data for hours still to no avail you can't get verified for GEO location and can't play as to when you contact Kentucky lottery support your left with no resolution to why you can't get verified only to get told a specialized IT team will have to take over the issue with getting you verified so support creates a case anf and that is that well my solution is check the developer who created the website and the app and see if they have updated the software for the website and the app it's not rocket science Kentucky lottery its a simple verification of the location to play online or in the app in the boundaries of Kentucky solution real time location need I say more thank you have a blessed dayReview fromJames K
Date: 04/20/2024
1 starOk lets get to the point the games are not fair. If you win 1 out of 10 chances you win the amount that was played. The odds don’t add up but you say your games are tested on what account, not to mention the bonus round are crap even if you get one out 30 time you put in to it. I find it funny that there is so many people talking about this. If the games are crashing all the time doesn’t that effectively affect the odds? Getting kick of the server and having to log back on then you call about it and they act like there’s nothing they can do it took all most a month for there tech group to email me back. So as of now I’ve decided to delete the app it’s just not worth playing.Review fromIoma-james S
Date: 04/13/2024
1 starPoor performance, constantly crashes!! Grade school level system design. Does not allow one to play, says it can’t verify you are within the legal area-Even though I just played for several minutes!Review fromtonya b
Date: 04/03/2024
1 starI have only deposited in my account and played games. Tonight I went to log on and to my surprise my account was suspended. I contacted customer service through chat and also called. All they could tell me was I violated terms of use. I am confused how you violate terms of use when you have only deposited money and played. The only thing I can think of is where I had won a pretty good amount on two occasions. No one was able to answer any of my questions. I am not sure what their deal is but being I have done nothing but play games is they single out people who may have won??? On their terms of use, all of it is criminal. I have never even had a speeding ticket and am sure I have had nothing to do with criminal activity. I only chose there to play because it is suppose to support KY education. One if I am going to be accused of anything criminal then someone better have evidence of that because I assure you I wouldn't be involved in any criminal activity's. Wait, gambling is illegal in Ky so as long as you are spending it on their site it is ok? They prevent any casino's from coming in, you can't gamble online at any other casino... I see a lot of favoritism as well as and excusable illegal activity according to KY law. I would like to know and have proof that they actually help with Ky education and how much is actually spent on education. I just wouldn't waste my time on their site because they seem to pick at people and make false accusations.Review fromAngie S
Date: 03/25/2024
1 starAngie S
Date: 03/25/2024
Would not recommend playing pick 3 online. I won 350.00 today on midday draw. It’s been over 4 hours and I still haven’t received my winning payment. When I sent a chat asking why I hadn’t gotten it yet the lady was rude and said there is no time limit when I might get it. So how knows if I will ever get my money.
Kentucky Lottery Corporation
Date: 03/28/2024
Customer Service has been in contact with the
player and the issue has been resolved.Review fromPhyllis M
Date: 03/11/2024
1 starI have lost a lot of money playing KY Lottery. I wish I would have read the reviews before I got hooked. When I did when $606.00. The $6 just assured I would have to pay taxes on it. If it appears I am going to win one of the following happens
1. Simply logged out
2.Error return to lobby
3. Under Maintenance try later
4. Spinning circle have to resume play
I hope I am not hooked to the point I can’t quit. I never had a problem quitting before at a casino.
2.Review fromJimmy L
Date: 02/19/2024
1 starFraud and yes it’s fraud if it’s not ky lotto I rember when I was 14 we would cut tobacco have money we worked for I would buy a couple lotto tickets each day and I would win somthing maybe not everytime but I wouldn’t go through 25 tickets and then win one ticket of $5 it’s a joke and they need a oversight I’ve contacted the attorney general and I’m the same as the others that has left a review thinking the same as I am it’s just been the last couple yrs I buy enough tickets I would win a few hundred quiet often yes luck odds has everything to do with it but the amount of tickets I buy a math major says the odds can’t be right it’s impossible ! But I bought tickets in paintsville ky they were tickets missing in the middle of 5 tickets or more buy the last remaining tickets and the roll ends on 97# I have pics i but fraud from the stores and ky lotto it’s self makes it impossible ! I need a refund for the 10,000 I’ve spent I have pictures of fraud and who knows how often this goes on !Review fromJordan B
Date: 01/12/2024
1 starJordan B
Date: 01/12/2024
Honestly I think it is 100% rigged, based on how much you put in a deposit. Not to mention the shady tactics to keep someone addicted. It also seems that the odds of winning change daily, absolutely its a scam, "win up 10,000$" -you could win, you might win, you probably won't win, you definitely won't win. Guarantee corruption on some level here, if I could sue I would.Kentucky Lottery Corporation
Date: 01/16/2024
Thank
you for contacting the Kentucky Lottery. We are sorry to hear that you
are unsatisfied with your lottery experience. The Kentucky Lottery wants
our games to be fun and entertaining, while fulfilling our mission to
maximize revenues for scholarship and grant programs for Kentucky
students. All our games are tested to ensure that they are as fair as
possible, however, the lottery is a game of chance and winning is never
guaranteed. You can always check the odds and prizes of any Kentucky
Lottery game by visiting our website. For a full listing of prizes and odds, please see the
game rules. Every effort has been made to ensure the information provided
in the prizes and odds is accurate. We hope this addresses your concern
and that you continue to play Kentucky Lottery games.Review fromChris C
Date: 12/09/2023
1 starChris C
Date: 12/09/2023
Was playing 7's game last night and it' showed I won135 so put down my phone and had dinner I get back on my phone and I received a email saying winnings was removed from account stating I didn't complete my game. If I won then I should have my prize . Felt like I was rob ...Kentucky Lottery Corporation
Date: 12/14/2023
Dear
Mr. Chris,
Our
system of record reflects that the Instant Play Precious 7’s game you purchased
on 12/09/2023 was not played to completion nor did your purchase result in a
prize award. Once your wager was revealed in our system, the Fun Club
Support Team sent a message, that same day, to the email associated with your
iLottery account confirming that the transaction was incomplete and that you
did not win an Instant Play Prize. Based on the above, no prize award is owed
to you. For additional information, please refer to your player transaction
history.
We
hope this addresses your concern. We appreciate you for being a loyal Kentucky
Lottery player and helping our mission to fund college scholarships and grant
programs for Kentucky students.
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