Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  41 Woodford Ave Plainville, CT 06062

• 

  Haier

  1356 Broadway New York, NY 10018

• 

  General Electric Appliances

  4400 Cranbury LDG 8 Sante Fe Way-Suite 803 Cranbury, NJ 08512

• 

  General Electric

  1461 N 40th St Allentown, PA 18104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a GE Profile washer/dryer combo I purchased on, model number Model Number PFQ97HSPV0DS, serial number *********, which was purchased on 08-05-2024 from Lowes. Since the date of purchase, the unit has undergone multiple repairs repair attempts within the first 2-6 months due to persistent issues preventing it from operating as intended—specifically, its failure to properly dry clothes and continually locking clothes in the dryer. I have carefully documented each repair and have receipts as well as notes regarding the repairs, including circuit boards, lock, malfunctions filter, replacements products, damaged by the on site support team that were ordered and still do not work properly.
  
  Despite multiple service visits and diagnostics, the appliance continues to not dry clothing, rendering it unusable for its primary function and my family having to visit laundry mats. I have followed all usage instructions and maintenance recommendations. Each repair/visit has failed to resolve the issue
  
  According to the Magnuson-Moss Warranty Act and relevant state-level consumer protection laws (including potential “lemon law” protections for appliances), I am entitled to a replacement unit or full refund if a product cannot be successfully repaired after a reasonable number of attempts within the warranty period
  
  I am requesting that GE either
  
  1. Provide a replacement unit of equal or greater value, or
  2. Issue a full refund of the purchase price.
  
  I am readily available to attach copies of the purchase receipt, service records, and photos/videos demonstrating the issue. I hope to resolve this matter promptly and amicably.
  
  If I do not receive a satisfactory response within 10 business days, I will continue to pursue formal complaints with the Better Business Bureau, State Attorney General’s Office, and other applicable consumer protection agencies.
  
  Respectfully,
  
  *********** ****** | CISSP, CCSP, SSCP, CSIE
  MS Cybersecurity

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity
  to review complaint id#******** dated 5/1/2025

  Please
  be advised that this consumers unit is being replaced under the one-year
  manufacturer’s warranty. The replacement order has been processed.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 05/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *********** ***** ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My refrigerator was purchased in August, 2021. In February, 2025 it wouldn't stay cold. My repair person came on 2/17/25 to repair it. I was informed it was the sealed air system which is covered by a 5 year warranty by GE so I should contact them. GE sent a repair person who said that it wasn't the sealed air system. He said it was the board. He came back about a week later to install the board. The refrigerator still didn't work. I called GE and asked if they could send someone else to diagnose the problem. They sent another tech who said it WAS the sealed air system. About 2 weeks passed and I had an appointment for the parts to be installed. The tech called to say he had a medical emergency and could not come. I got scheduled for the following week. The tech called in sick and could not come. I called GE (pretty upset at this point). They scheduled another tech to come the following week. When he came he said he wasn't informed that he needed to replace the parts for the sealed air system and he didn't have time to do it (total lack of communication by GE). Another tech came 2 days later and installed 2 parts but didn't install the compressor. He said the compressor was fine. The refrigerator still didn't work. Another tech came the following week and installed the compressor. The refrigerator still didn't work. Another tech came and contacted the GE engineers who were supposed to determine if the refrigerator was not repairable but they determined that the compressor was installed incorrectly! The tech is now scheduled to return on May 7th to install a new compressor. This issue has been going on from 2/17/25 to 5/7/25 and it may not end there! There are no guarantees that the new compressor will fix the problem! Even if it's fixed I feel I should be compensated for the time I have not had a refrigerator and spend a ridiculous amount of time waiting for the techs. I also spend a significant amount more on groceries because I had no place to store anything.

  

  Business Response

  Date: 05/07/2025

  The complaint was submitted on 4/30/2025 and was assigned an ID of ********.  

  GE Appliances has been in touch with the consumer and authorized a replacement.

  Customer Answer

  Date: 05/16/2025

  
  
  Better Business Bureau:
  
  
  
  I am responding to the complaint noted above regarding my refrigerator. The issue has been resolved to my satisfaction. The refrigerator was replaced at no cost to me. I am happy with that resolution.
  
  
  I still feel that the whole process prior to the replacement was handled poorly. The communication within GE’s customer service department is inadequate. I spent week after week waiting for technicians who were often totally unaware of what was happening and as a result they were unprepared which would push the repair back further each time. The fact that it took almost 3 months to resolve the situation was unacceptable.
  
  
  I appreciate that the BBB was able to get GE to expedite a solution.
  

  
  

   
  
  
  
  Sincerely,
  
  
  
  ***** ********
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted GE in an emergency situation, concerned that my refrigerator that was making loud noises and the freezer wasn't working, might cause a fire. One week went by and other than getting a case number, I never heard from them. Today, I wrote them again, this time including the Corporate office in my complaint. This is what I said,(I included proof of all the work that had been done in the last 2 years, on my freezer not fixing it.)
  
  I contacted GE via email & was responded to with case number # ******** on 04/22/25 stating I would hear from someone in a few days, but I have not been contacted.
  I sent a detailed explanation with attachments of on going repairs of the last 3 years for my freezer. I further explained I was in a position now where my freezer was maker loud grinding noises, like it was ready to explode or go on fire, and needed someone to come out to look at it for peace of mind, but no-one at ?GE Cares?, (as your company advertises.)
  It appears my freezer has now died electronically, and is defrosting, keep my food at refrigerator temperatures. I have an immediate need to buy a new refrigerator. I was asking because this refrigerator has been a Lemon half the time I have owned it, for a depreciated deal on a new one, but no answer.
  I signed up to buy on line from GE sales and was approved for a military discount, but even that seems to be an issue. Your site does not have the color or model number I am interested in & the prices are higher than Home Depot.
  I am at the end of my rope with GE, and if I am not contacted immediately I will never buy a GE product again, including the refrigerator I am forced to buy on a income of Social Security at the age of 75.
  I got a call from ******** who did not seem to care about all the costs to fix this lemon. The best she offered was a free service call, in a week. That will make 2 weeks w/o a working freezer. GE doesn’t care! I need to buy a new refrigerator, I asked for depreciated value, but was told no.

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to review complaint id#******** dated 04/30/2025. 
  Consumer has been contacted and an offer as been accepted by the consumer. 
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two GE Stoves. They are brand new, in my new construction home - they have never been used before and the two stoves are the same make and model. They have a timing feature called the Sabbath Mode that I must have because of Orthodox Jewish law on using appliances on the Sabbath or Holidays. The Sabbath mode is defective on both stoves. I've called GE help more than 10 times (different numbers on several occasions) and have never been able to get my issue resolved. I was supposed to have a repairman come to the house today between 1-5PM. They never came. I called the dispatch number and they said "no, they are coming in a week" on a day that I will not be here - I never set up that time, they just changed it without telling me. So I had the date changed again to a date when I will be home. I have not been able to use my stove on Saturday or a holiday since I moved in a month ago, so I have not been able to use my stove on 4 weekends and the holiday of Passover!!!!! I want my stoves both repaired.

  

  Business Response

  Date: 05/07/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 4/30/25. I left a voicemail with
  the consumer on 5/7/25 to discuss their complaint.
  
  ******* ******* 

  Customer Answer

  Date: 05/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: so far this is merely an offer to have a phone call, nothing has been promised yet
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 05/16/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 5/12/25. I am in communication
  with the consumer and left them a voicemail on 5/16/25 to discuss their
  complaint.
  
  ******* ******* 

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I received what may be a proper repair, but I will be testing the result this Saturday. If it corrects the situation, I will resolve the complaint immediately after.

  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a ice maker for over 600 dollars and it stop working in a year and it stop working and I tried calling and they was rude

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the frustrations this consumer has had with her OPAL ice machine. 

  Our team tried reaching out to her via email where they have requested a proof of purchase, pictures and a few other items before proceeding with her claim. 

  They are still waiting to hear back from the consumer they can move toward resolution. 

   

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Smart Room Air conditioner from my local (Lapeer Mi 48446) Home Depot on Friday June 21, 2024. Considering the full possible amount of use I "could have" received from this unit - it was about 94 days. I attempted to turn this unit on yesterday, and it no longer works like it did. It does not blow cold air anymore. I contacted Home Depot and they told me that their warranty was only 90 days - I was instructed to contact GE. In the last email I got from them:
  1) They are mandating that I purchase another unit WITH MY MONEY
  2) They will send me a "rebate certificate" (of unknown value) compensate me
  3) In the email, the wordage of the certificate says it is ONLY valid for MAJOR GE appliances - not the air conditioner I purchased for $295.74

  Customer Answer

  Date: 04/30/2025

  To whom it may concern:

   

  I was contacted via email by GE:

   

  CASE ID: ********

  
  Thank you for allowing me to assist you. I have processed your certificate, and it can take up to 7-10 business days to receive this certificate. You will get up to the amount of $279.00. You will use your own money to purchase your new GE Appliances or Haier Appliances unit. To get the full amount back you must purchase a new unit at equal cost. Please wait 24-48 hours before purchasing the new GE APPLIANCES unit.
  
  Once you’ve purchased your new appliance, you will then mail in a copy of the new receipt along with the top portion of the Certificate that you received in the mail. (The address will be listed on the certificate). The rebate is valid for 90 days. Once you’ve mailed this in, we will reimburse you in the form of a check. This process will take 6-8 weeks. Once the rebate center has received your new receipt and Goodwill Certificate back in the mail it will update in the Period End Date section on the tracker listed below:

  
  Track your rebate (allow up to two weeks)  ****************

  I want to thank you for allowing me the opportunity to assist you and thank you so much for being a GE Appliances consumer. Have a great day! If you have any questions, you have up to 30 days to respond back to this email. I am going to close this case.

  
  Thank you.
  Ms. ****

  Factory Service Tier II Specialist
  GE APPLIANCES, a Haier Company
  ###-###-#### | M-F 7am to 6pm CST

   

  I went on line to the Home Depot site to verify the warranty information for this unit.  I did notice that the EXACT same unit

  (by BTU rating) was not available anymore.  Instead - GE dropped the BTU rating by 100 points (the rating on the box I have says 8,100 BTU) and the price is $279.00 - what I am being offered.

   

  I also looked at most of the reviews for this unit (and others posted on the Home Depot page - below) and saw that many other people were experiencing problems with their GE Air Conditioner.  I DO NOT want to have to come back to you in another year to complain about this situation again.  I therefore am requesting that I BE REFUNDED IN FULL for the cost of this defective device. (my receipt in PDF form is attached)

   

  *************************

   

  Please change my preferences with GE.

   

  Thank You.

   

  ***** ********

  **** ***** ****** *** ********* *
  
  ***** ******* ******** *****
  
  ************ ******** ******
  
  *****************

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity
  to review complaint id#******** dated 4/29/2025

  
  Please
  be advised that I tried to reach consumer and speak with him on April 30th and May 1st, however consumer is not allowing me to communicate with him and releases the line every time I call. Consumer is welcome to
  return my call to the number left on their voicemail and I am happy to discuss
  further.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 05/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have had to explain my situation to them multiple times.  I have also had to send them proof-of-purchase multiple times.  Each time I get any "communication" from them, it  is because they seem to think I am lying to them when it comes to the FACT that I DID indeed purchase one of these units and they just do not want to get me the refund that I am requesting (had updated).

  I did reply to an email that this person had sent me stating this fact above.  My complaint stands.  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 05/05/2025

  Thank you for the
  opportunity to review this consumer’s situation on complaint id# ********.
  
  Please be advised
  that GE has spoken with Mr. ********. The warranty only covers assistance with GE Appliances brands and consumer has expressed he no longer wants to purchase a GE product. We will not refund consumer money. We have provided consumer a rebate in the amount of his current GE product's purchase price. 
  
  Please contact me
  if there are any other questions or if I may be of further assistance.
  
  

  Customer Answer

  Date: 05/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  GE cannot guarantee me that I'm NOT going to be in this SAME situation in less than 100 days.  I do NOT have the money, time or patience to deal with defective products - EVEN IF THEY "PAY" (ha) for them.

  If the BBB simply cannot see that this is a possibility, despite the business's so called good will - you are just as bad as GE.  

  The CEO of Home Depot (Mr. Ted Decker) has fixed this situation when neither of you (BBB or GE) wanted to.

  I use to work for many different businesses in the past where the business and the BBB were committed to upkeeping the BBB rating for the business.  I am deeply saddened that this is NOT the case anymore.

  I am guessing that this correspondence is annoying some one there - so you may close this case without further communication.

  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE Profile double wall oven in 2024 and it was installed in the exact location as my old GE Profile oven. Almost immediately it started leaving a stain on my wall AND the oven doesn't heat consistently. We have had different repairman to our home about 7 times. We were told it needed a new control panel and two thermostats. The control panel has been changed and it didn't help the inconsistent heating. We've been trying since May 2024 to get a Return Authorization number (RA#), but keep getting the run around. Best Buy said it is up to GE to provide the number and GE keeps insisting that Best Buy has to issue the number. I need help getting a RA# and returning this oven.

  

  Business Response

  Date: 05/07/2025

  The complaint was submitted on 4/29/2025 and was assigned an ID of ********.

  GE Appliances has been in touch with the consumer and offered a pro rated exchange into an alternate model. Consumer to reach back out with model options to run through the pro rate calculator.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Refridgerator from ***** located @ **** ********* *** in Carbondale 2 weeks ago, and the ice maker is not working properly, it only spits out a few peices of ice, I am having to open up the freezer at times to scoop out the ice.
  I have called GE, suppose to come the next day, but they cancelled the appt. they were rescheduled to arrive today 4/29/25, but they cancelled again and now have me scheduled for May 8th. With the cancellations they keep doing, I am not certain that they will come out to fix it at all, and ***** is not willing to assist me.

  

  Business Response

  Date: 04/29/2025

  Thank you for the opportunity
  to review complaint id#******** dated 4/29/2025

  
  Please
  be advised that I tried to reach consumer on April 29, however I
  was unable to do so and had to leave a voice message. Consumer is welcome to
  return my call to the number left on their voicemail and I am happy to discuss
  further.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 04/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have no record of you trying to call me. This is unacceptable. My refrigerator is brand new and hasn’t worked properly since day one. You can either replace it with a new one or fix it ASAP. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 04/30/2025

  Thank you providing response to complaint id # ********

  I have spoken to the consumer and confirmed a date of May 13, 2025, for A&E Factory Service to go out to consumer's home.

  Please contact me
  if there are any other questions or if I may be of further assistance.

  Customer Answer

  Date: 04/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the ice maker hasn’t worked since I bought the refrigerator. You were supposed to come out, cancelled, so I didn’t have ice for Easter and now I have to wait two more weeks for someone to come out? I’m sorry, I’m not satisfied with that. I bought a brand new refrigerator that hasn’t worked properly since I bought it and Lowe’s (where I purchased from) and your company have made me feel like it’s my fault that it doesn’t work. Horrible customer service. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Refrigerator purchased at Lowe’s on the 18th of April. Ice machine did not work. Called was promised a repair man the next day between 8-5, waited all day, they canceled. Then they canceled two more times. The fourth time they did not show up.  They claimed it had been fixed at 3:37pm, but they never showed up so it was not fixed. Called GE back, and they put me on hold to try to find someone to fix it. Then told me they couldn’t find anyone. So they told me they’d try to find someone local. That was four days ago and I haven’t heard anything. They’ve kept we waiting four days that they said they would show up, but no one has showed up. I think it’s time that Lowe’s replaces this refrigerator with a new one that works. We’ve spent almost $100 on ice as of today. 

  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 05/28/2025

  Thank you for providing the update on complaint id# ********.

  Please be advised that I spoke with Mrs. ***** on today 5/28/2025 and advised we have scheduled an appointment with A&E Factory Service for Friday 5/30/2025. We also sent out a check to assist with consumer having to go out and purchase ice on her own. 

  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a dishwasher that has not worked since I bought it. A repairman through ******** (a contract servicer of GE’s) came out three different times each time resulting in nothing. I am again waiting on yet another part for a brand new dishwasher. The servicer also never answers the phone and anytime I call GE to correct it with Tekniton, they say “we’ve left a voicemail” or “we’ve sent an email”. UNACCEPTABLE! This began January 31st and we are now at April 29th. I have been told several times that after 3 attempts, GE will replace the appliance (attached photo evidence of being told that from a GE representative). There have been 3 attempts that have all failed, GE needs to honor their 3x’s policy and replace this dishwasher. This has been a horrific process. I’m a single mom and was very recently diagnosed with a brain tumor. This is added stress that is absolutely unnecessary. If I was in a place to purchase another one to replace it, I would do it in a heartbeat but I already paid for one that SHOULD WORK. This is ridiculous customer care and someone needs to be held accountable and this needs to be made right.

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity
  to review complaint id#******** dated 4/29/2025

  Please
  be advised that that this consumers dishwasher is being replaced under the
  one-year manufacturer’s warranty. The replacement order has been processed.
  
  Please contact me if you have
  any additional questions regarding this matter.
  

  
  

  Customer Answer

  Date: 05/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******
  

  
  

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• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased GE Washing Machine from Lowes on 11/10/24. Paid for appliance plus delivery and extra warranty. The first week of February we started having issues with washing machine and had to call GE to get a technician out to look at it. We did not ever have a working washing up till April 13 when we purchased a used one. During this time, the first technician came out and said part was backordered for about 6 weeks. I called GE and complained and told them they needed to pay me for laundrymat. they sent me $75. Then a different technician came out from different company because i supposedly received parts and he said the technician from other company ordered wrong part. so he reordered the gasket because thee was a leak and installed a new lock that day. a week later he came back and supposedly fixed it and we used it for a couple of days and started to do same thing it did in the first place. He came back and talked to tech support and they said to order a new motherboard. and that is when i finally reached out to GE and said i am requesting a buyback. They are buying back the cost of washing machine and tax but they will not pay for delivery, removal or the Lowes warranty. If Lowes would give me a refund on warranty then i would be happy with GE paying or removal especially. The warranty

  

  Business Response

  Date: 05/06/2025

  Thank you for the
  opportunity to review Complaint ID# ******** dated 4/29/25. I called and left a voicemail with
  the consumer on 5/6/25 to discuss their complaint.
  
  ******* *******