Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  3135 Easton Tpke Fairfield, CT 06828

• 

  GE

  41 Woodford Ave Plainville, CT 06062

• 

  Haier

  1356 Broadway New York, NY 10018

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  General Electrical Products

  110 Gibraltar Rd Ste 220 Suite 220 Horsham, PA 19044

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new front load washer Dec 2024. Broke down march 2025 with door seal twisted out of place. Used my warranty and they sent a tech who took over 2 weeks to come out and didn't order all parts needed so came back 10 days later and said fixed but machine was leaking all over the floor so they had to come back 5 days later and it still leaked after they left G E sent Bodewell out and that tech refused it again and after he left the door started popping open and doesn't close properly plus it still leaks. So the called and said they would order all new equipment arts and start over. They sent parts to my house and I called them to come back and they just put me in line with others availability for 6 days again from now. I have a customer relations complaint with GE # 16091711 since early March. I have called them with every problem and told them I wanted them to replace it but they refused. I have now been without a washer since March and a disabled husband and I want a new machine and stop this nightmare. I had a previous pair washer and dryer 4 years ago and had a complaint about the old washer and all the money I spent on repairing it. So they offered me a discount on a new washer and I bought it from their store to stop having to deal with the old one that flooded my house on oct 2024 when the door flew open and water would not stop throwing out water. The new one started messing up around 90 days after I purchased it. I have been without a machine for 6 weeks as of today. They just don't care and won't replace it because it is not in the 30 day return policy. Meanwhile I am out 1,000 dollars and no working washing machine. I want it replaced with a new one to avoid future problems. We are senior citizens and no laundry mats anywhere close to home. Please help us deal with this unhelpful uncaring company. Thank you.

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity to review complaint id#******** dated 04/29/2025. 
  Consumer has been contacted, and the consumer and GE have come to an agreement on a resolution. 
  

  Please contact me if you have any additional questions regarding this matter.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new GE dishwasher through Lowe’s, which was installed in March. After first attempt to use the dishwasher I was not able to program the dishwasher and it doesn’t run, clean or dry the dishes the way it is supposed to. Since the product was under warranty I contacted GE and they sent out a tech from Bodewell. He has now been out 3 times and replaced parts 2 times and dishwasher still is not working. He again ordered more parts today and will need to come out again next week. This will be 4 times now that I have taken time off work to sit and wait all day for him to come just to tell me it still is not working, he ordered yet more parts and I will have to take another day off work for more parts that may or may not fix the dishwasher. I have complained to GE/Bodewell and get the same response that they will not refund my money and take the dishwasher back. I purchased a brand new dishwasher that should have worked properly. I just want them to come and get the dishwasher and refund my money. Lowe’s reports they can’t do anything because it is under warranty with GE.

  

  Business Response

  Date: 05/01/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 4/28/2025.
  
  I left another voicemail with the
  consumer on 5/1/25 offering to replace her dishwasher at no charge.  I’ve requested that she call me back to
  accept.
  
  GE Appliances

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a model #AHWG10BWQ1
  serial# ********* wall ac.
  
  I'm elderly and I'm on a social security fixed income. I called General electric because I still have warranty on this unit until July 2025. They told me they were going to send a contractor to fix the unit . It never happened. When I spoke with them next it happens that my ac idoes not have warranty to fix the issue so they want me to buy another unit thru a rebate program and I would have to but another ac so they can rebate me the money I spent and the 2nd option is to buy another one directly from them costing about $160.00. I explained to them so then why do I have a warranty if I cannot get it fixed. I want to add that I'm on a fixed income. I sometimes fall short at ends month. I truly believe there is something wrong here. Please help me resolve my issue . Thus is not right . Why do I have a warranty then? I hope no one else has the same issue. I waited long periods of time on the phone waiting to speak with representatives from GE and they pass me around to different departments with no help what so ever.

  

  Business Response

  Date: 04/28/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the frustrations this consumer has had with her window air conditioner unit. 

  We tried reaching out to her to discuss this further, but we had to leave a voicemail. 

  We will continue to reach out until a fair and reasonable resolution has been met. 

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service technician was called on April 17th, 2025 to look at a fridge that was not cooling through an insurance claim. The technician arrived April 18th to repair the fridge but was told I would have to pay up front since the fridge was out of warranty. We said ok but needed an itemized receipt to take to the insurance provider. He agreed and went to do diagnostics on the fridge which is when we were quoted over $2000 and had to decline work because insurance wouldn’t cover repairs over the original value of the fridge ($1949.99). He then charged us $144.95 which he said couldn’t be itemized. He said it’s for diagnostics. Before paying we asked if we could get the estimate of the denied work to take to the insurance and he said it would be given out once payment was received. We paid and never received any estimate, the technician then called tech support number but it was closed and so we had to wait till Monday. Monday April 21st comes and we call customer support. We are then told the technician has till end of day to give us an itemized receipt and that there is nothing they can do. End of day we receive a call from the technician that tech support messed up his computer and there is no eta when it will be repaired. Customer support is east coast and so we can only call during our lunches. My partner was able to call Thursday April 26th and she was finally given a case number. She receives an itemized receipt stating diagnostic was $0. Which does not make since, what were we charged for then? She is then told that they have a system wide outage and she would have to wait till Tuesday April 29th to get it resolved. That the itemized receipt will be mailed. At minimum a three weeks without a fridge. Food has already spoiled, and we are icing medication. I need the itemized receipt for the charges we paid and for the denied work. Getting it mailed out isn’t a resolution because given the diagnostic receipt showing a charge of $0 how can I verify its legitimacy.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity
  to review complaint id#******** dated 4/28/2025

  Please
  be advised that I tried to reach consumer on May 2, 2025, however I was unable
  to do so and had to leave a voice message. Consumer is welcome to return my
  call to the number left on their voicemail and I am happy to discuss further.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Sincerely,
  *****

  
  

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #********. I purchased GE refrigerator model #**********. Since owning it the refrigerator has had issues running constantly and was missing insulation. Service came out several times and could not fix the unit saying it was defective. GE advised since it could not be repaired and defective, they would send a replacement.
  
  I waited a month without a refrigerator and discovered GE sent the replacement fridge to Florida. Not sure why because I live in Tennessee and registered the fridge in TN when I purchased it. I then had to wait several more weeks for it to arrive in TN.
  
  The new fridge arrived on 4/21/2025. When it was plugged in it rattle and the delivery people assured me it was just new and would quiet down. I waited 24 hours, and it won't cool. I called in for assistance was told I had to wait for a technician to come out. What????? This is the replacement for the defective fridge. How is the new fridge also broken. Now I have to wait 2 weeks for a service company to arrive. I'm sure they will tell me that it needs parts and that will take another month or two. No one at GE even cares or has even said sorry from their mistakes of sending my fridge to the wrong state or that I have not had a fridge for months.
  
  How many months does GE expect me to go without a fridge? Is GE just this bad now? I just want a working refrigerator. How hard could this be?

  

  Business Response

  Date: 04/29/2025

  Thank you for the opportunity to
  review Complaint
  ID# ******** 4/27/2025.
  
  I
  spoke with the consumer on 4/29/25 and agreed to replace his GE refrigerator at
  no charge.
  
  GE
  Consumer Relations

  Customer Answer

  Date: 05/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrigerator was non-functioning since purchasing have tried to use technician technician advised that it was an internal problem from the beginning non-repairable...the refrigerator was a lemon... either replace or refund at no cost to me is requested

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity
  to review complaint id#******** dated 4/25/2025

  
  Please
  be advised that we have offered consumer a discounted price towards the purchase of a new unit. 

  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 04/18/25 we purchased a GE PROFILE refrigerator from Home Depot At Gulfport MS. This was delivered early, 7:30 am, today Thursday, 04/24/25. It was discovered later that the water was not working, we could not dispense any water and the ice maker was not filling with water to make ice. We texted 38689 at 12:10pm, to report the problem. We explained what was wrong and requested someone to come out to fix problem today. We were told that the earliest they could have someone to come out was Saturday, 04/26/25. They explained that they were not able to schedule same day services. This was not acceptable for us. Between me and my husband we were transferred or given another phone number multiple times. GE stated that it was Home Depot's responsibility to assist us in correcting the problem, while Home Depot stated that it was GE's responsibility. We were told that if the refrigerator was defective we only had 48 hours to have it replaced. The available appointment Saturday, 04/26/25 is over the 48 hour time limit. When we requested the GE Profile refrigerator to be replaced today, 04/24/25, we were told that they could not replace it until it was determined to be defective during Saturday 04/26/25 appointment. At this time we had had enough, we requested that they come pick the refrigerator up. We were told that they could not pick it up until Tuesday, 04/29/25 and that we would not get a refund until the refrigerator was processed. Meanwhile we are without a refrigerator.

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity
  to review complaint id#******** dated 4/25/2025

  Consumer had installers over to her home April 26th, they had to turn on the ice maker. Everything is working fine per consumer. 

  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a set of monogram appliances around two years ago. But the appliances keep having problems . The biggest one is ice machine . The technician has been coming for more than 5 times and he couldn’t fix it. Meanwhile the technician told us my fridge was used that is why I keep having those problems . He refused to provide me evidence. He only said it was register under different people before.

  

  Business Response

  Date: 04/30/2025

   The complaint was submitted on 4/25/2025 and was assigned an ID of ********.  

  GE Appliances has been in touch with the consumer, servicer has been out and parts ordered, servicer will return to replace parts once the parts arrive. 

  Customer Answer

  Date: 04/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I need someone to look into this case. The earliest service appointment I can find is in July 2024, but there may be earlier I couldn't find. The appliances constantly has issues, and the technician has already visited the house about ten times. I have tried to communicate by phone, but they just keep sending technicians even the same technician has been here so much times. I asked for another technician but they sent anybody else. We paid over 20000 for those appliances , it shouldn't have this much problems.
  Sincerely,
  ********** (****) ***

  

  Business Response

  Date: 05/01/2025

  GE Appliance servicer Bodewell was just at the home and has ordered the parts to complete the repair. The unit will be repaired when the parts arrive, per the manufacturers warranty. No further action to take.

  Customer Answer

  Date: 05/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  They have been trying to fix it since July 2024. The technician was in the house on Tuesday  and told us this is his last try. He doesn’t know what he can do to fix it after this try. We really need people looking into this. The technician told us two times that the fridge was used when we got it. We have no clue why he said that too.
  
  
  
  Sincerely,
  
  
  
  **********(****) ***

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an extended warranty with GE for my washer/dryer and the warranty company is Bodewell. Since April 1, 2025 I have had 3 appointments cancelled all by them, the day of. The first 2 times the tech "called in, couldn't make it". The third time, April 23, they called and said they were cancelling since the parts I needed were suspended. I called them back because I have had the parts sitting in my living room for 3 weeks already. When I told them that and asked how it was possible they weren't tracking that, they claimed to cancel for a different reason. Since the tech called this morning and I missed the call, it is their discretion to cancel the appt. What?! I paid for this warranty but they refuse to actually fulfil their end. At the very least this is unethical. I need them to be made to fulfil their duty and warn other consumers to not use this company. What company gives someone a call the day of and 1 chance to confirm?? I wasn't told about this b.s. policy before today, the 3rd cancellation.

  

  Business Response

  Date: 04/24/2025

  Thank you for the opportunity
  to review complaint id#******** dated 4/22/2025

  Please
  be advised that a service call has been scheduled for Mr. **** with AV Repair Specialists on 5/1/2025.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 04/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ************ *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  

  Business Response

  Date: 04/28/2025

  Consumer received service on 4/25/2025. The service has been completed. 
   
  Please contact me if you have any additional questions regarding this matter.
  

  
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024 I purchased a GE all in one washer dryer combo. It has never dried clothes, which I understand they'll never be 100% dry because of the condensation etc. But I started having problems in January. Technicians have been here 4 or 5 times to repair the unit. Two different technicians have ordered different parts. It takes 6 or 7 hours to do a load of laundry and they still come out WET needing hung up to dry. I have asked them to just replace it with another unit or I would rather a stackable system at this point. I live in handicap apartments and they don't allow for external venting but I've since learned you can safely vent them inside. This is a huge inconvenience to me as I'm handicap, I've had to go to the laundry mat for months and spent a lot of money at the laundry mat. Ge has reimbursed me part of that expense. A technician is scheduled to come back Thursday. Now, I'm over the 1 year warranty so they definitely don't want to refund or exchange the machine even tho it has been broke since January. At this point it is just a cobbled together piece of junk that cost a lot of money.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has had with their combo laundry unit.  

  I tried reaching out to the consumer, but we had to leave a voicemail. 

  I know she mentioned a technician coming out to her home last Thursday.  I would like to follow up from that that repair to see if the issue has been resolved or if she is in need of further service. 

  We will wait for her return phone call or reach out to her again in the next few days.