Business Profile

Wholesale Major Appliances

GE Appliances

Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,630 total complaints in the last 3 years.
1,187 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
see Attached document
Business Response
Date: 04/30/2025
The complaint was submitted on 4/23/2025 and was assigned an ID of *********
GE Appliances has reached out to the consumer via phone and email with engineering input on the use and care of the unit. No response from the consumer. No further action to take.
Customer Answer
Date: 05/02/2025

Complaint: ********
The customer states she has followed all directions and done everything that she was advised to do, as far as solutions recommended by GE. She asserts that she still has residual detergent on her clothes after they've been washed in the washer. The customer contends that three repairmen have looked at the Washer and don't have a solution either.

Business Response
Date: 05/02/2025
GE Appliances has been in touch with the consumer and explained that the unit is working as designed and too much or the wrong type of detergent is being used which would result in the issue the consumer is experiencing.
The consumer was advised on how to get the soap issue corrected
Customer Answer
Date: 05/19/2025

Complaint: ********

I am rejecting this response because: Please prorate what I have already paid on old GE machine toward a different model of a new GE machine of my choice. Space I will make interest free monthly payments on new GE machine until it is paid for in full. I also expect a new warranty on the new GE machine. I will need for you to wipe out the balance of debt on old GE machine to keep my credit in high standing I would also like an additional prepaid debit card worth $200 to partially compensate for having to use the Laundromat for the last several months. Space thank you.

Sincerely,

***** *****
Business Response
Date: 05/20/2025
The consumer has been notified, the appliance has been deemed working as designed, the appliance has been exposed to an overage of detergent. The consumer has been advised on how to use the unit properly with the proper detergent type and quantity for the best results, all which is also found within the use and care manual for the appliance the consumer has, no further action to take. unit is working as designed, no repair needed.
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint regarding a defective stove I purchased just three months ago. The appliance has become a serious safety hazard in my home, and I am deeply concerned for the well-being of my family. While cooking recently, the stove caused a significant malfunction that resulted in a large hole being burned through the bottom of my metal pot. This was not only damaging to the cookware but also created a fire hazard, as the incident nearly caused an electrical fire. Additionally, my husband sustain trauma from having the stove blow up, nearly in his face and him panicking, trying to get the pan off the stove. Given that the stove is only three months old, I do not feel comfortable using it anymore. I have contacted the customer service department, where I spent over an hour explaining my situation and requesting a replacement. However, I was advised by a representative named ** ******* that the only option available is for GE to send a technician to repair it they determined in their email that this is not a safety issue and that the other burners and stove is perfectly fine to use. I do not understand how they came to this conclusion without looking at the stove physically. I am also extremely concerned about the safety of my children, as I work outside the home and cannot be there to supervise them when they cook. I cannot in good conscience allow them to use a stove that is clearly unsafe. I must emphasize that this is a safety issue, and I appreciate your prompt attention to this matter and look forward to your assistance in ensuring that my family can cook safely once again. Thank you
Business Response
Date: 05/07/2025
Thank you for the
opportunity to review Complaint ID# ******** dated 4/23/25. I left a voicemail with
the consumer to discuss their complaint.

******* *******
Customer Answer
Date: 05/09/2025
Complaint: ********
I did not have enough space to fully explain why I disagree with the resolution. To provide more context, I typed up a document with additional details and have added it to the complaint file for your review.
Business Response
Date: 05/12/2025
Thank you for the
opportunity to review Complaint ID# ******** dated 5/12/25. I am in communication
with the consumer and left them a voicemail on 5/12/25 to discuss their
complaint.

******* *******
Customer Answer
Date: 05/16/2025

Complaint: ********

I am rejecting this response because:

I am writing to formally request that a different representative from GE be assigned to investigate my complaint.
Please see the correspondence from the past two weeks — the way this matter has been handled has left me deeply frustrated and disheartened. I have tried to be patient, but it’s clear that continuing with the current representative is not a viable path forward.
This situation is serious, and it must be treated with the attention and professionalism it deserves.

Sincerely,

****** *****
Business Response
Date: 05/22/2025
Thank you for the
opportunity to review Complaint ID# ******** dated 5/19/25. I am in communication
with the consumer and left them a voicemail on 5/20/25 to discuss their
complaint.

******* *******
Customer Answer
Date: 05/22/2025
Complaint: ********
The resolution you've offered—to simply repair a stove that has only been in use for approximately 90 days before experiencing a serious malfunction—is completely unacceptable. This is not a minor inconvenience; the issue poses a significant fire safety risk in my home, and I do not believe a repair is an appropriate or responsible solution under these circumstances.
Furthermore, I’ve made multiple requests for another GE representative to assess and handle this matter, and those requests have been ignored. From our limited phone conversations, it seems as though you have already passed judgment on my situation and are personally invested in preventing the exchange of this defective appliance. That is not only unfair but also dismissive of the legitimate safety concerns I’ve raised.
At this point, I am not even comfortable with the same model being in my home, given what has occurred. However, in an effort to be reasonable, I am still willing to compromise with an exchange for the same model. I believe this is more than fair, considering the severity of the issue and the short time the stove was in use.
Please provide your supervisor’s contact information immediately. I believe GE needs to be made fully aware of how this case has been handled and the treatment I’ve received as a customer.
Customer Answer
Date: 05/23/2025

Complaint: ********

I am rejecting this response because: The resolution you've offered—to simply repair a stove that has only been in use for approximately 90 days before experiencing a serious malfunction—is completely unacceptable. This is not a minor inconvenience; the issue poses a significant fire safety risk in my home, and I do not believe a repair is an appropriate or responsible solution under these circumstances.
Furthermore, I’ve made multiple requests for another GE representative to assess and handle this matter, and those requests have been ignored. From our limited phone conversations, it seems as though you have already passed judgment on my situation and are personally invested in preventing the exchange of this defective appliance. That is not only unfair but also dismissive of the legitimate safety concerns I’ve raised.
At this point, I am not even comfortable with the same model being in my home, given what has occurred. However, in an effort to be reasonable, I am still willing to compromise with an exchange for the same model. I believe this is more than fair, considering the severity of the issue and the short time the stove was in use.
Please provide your supervisor’s contact information immediately. I believe GE needs to be made fully aware of how this case has been handled and the treatment I’ve received as a customer.

Sincerely,

****** *****
Business Response
Date: 05/28/2025
Thank you for the
opportunity to review Complaint ID# ******** 4/22/2025.

I spoke with the consumer on 5/28/25. I explained that we must have a technician
come out to inspect her range. If the
technician finds that the range issue goes beyond a defective burner, I’d agree
to a no charge exchange. A service call
has been scheduled for 6/2/25.

GE Appliances
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/2/25 Dryer was delivered. 4/7/25- called GE to request service due to dryer not working.4/8/25 Technician came and stated the dryer needed to have the igniter replaced he would place the order, and the piece would arrive at my house. The 2nd service appointment was scheduled for 4/15/25. 4/14/25- I called customer service to inform them that the piece never arrived. I was informed there was no order placed. The representative contacted ******** and assured me a technician would reach out to me. She aplogized profusely and offered me a $50.00 gift card. I requested to escalate the issue I was transferred to Consumer Relations.They stated there was a system issue and assured me the order was placed, but she needed to confirm what piece was ordered. According to her the notes from the technician reference a gas valve replacement and not an igniter. She provided me with a case number for a confirmation email.4/17/25 I contact customer service to inform them the piece had arrived the 3rd service call was originally sceduled for 4/30/25. The appointment was rescheduled sceduled for 4/22/25 between the hours of 8am-12pm. 4/22/25 11:46am I receive a call that my service appointment needs to be rescheduled because the technicians are running behind due to a meeting. I did not request to reschedule.I needed to compose myself as I was in tears.4/22/25- I reach out to *** ******** I was informed I already had a service appointment scheduled for 4/24/25.I reviewed the timeline above with the representative from ** ********.I'm extremely disappointed with the customer service I have received from GE. I never received a call the consumer relations.They never called to confirm if the part arrived and if the issue was resolved. A $50.00 gift card does not compensate the 4 days I have missed from work and the anxiety this has caused me. I was sold a defective item and GE has not been able to resolve this issue due to the internal miscommunication.
Business Response
Date: 04/29/2025
Thank you for the opportunity to review complaint id#******** dated 04/23/2025.
Consumer’s dryer issue has been corrected. We have discussed her complaint and closed out the complaint.

Please contact me if you have any additional questions regarding this matter.
Customer Answer
Date: 05/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ******

***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a GE Washing machine in December/January that immediately had very serious problems. To date, GE refuses to handle the issue even though it is clearly under warranty.
Business Response
Date: 05/05/2025
Thank you for the
opportunity to review this consumer’s situation on complaint id#********.

Please be advised
that GE has spoken with Mr. **** and have decided to replace the washer, due to it not being cost effective to repair.

Please contact me
if there are any other questions or if I may be of further assistance.
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a GE refridgerator from Home Depot in December. Within three months it stopped functioning. After contacting Home Depot and GE they both told me they had to repair it; not replace it. The parts they are replacing are major -- condesnor, compressor, evaporator, tube, dryer, and freon.
I do not want replacement parts after three months!!! I want a new refridgerator. I lost over $400 in spoiled meats and have had to use my neighbor's refridgerator. PLEASE SEE MY EARLIER COMPLAINT AGAINST HOME DEPOT AND GE AND WHAT I WENT THROUGH WITH 4 DAMAGED REFRIDGERATORS. I AM AT MY WITS END.
Business Response
Date: 04/28/2025
Thank you for the opportunity to
review Complaint
ID# ******** 4/22/2025.

I
left a voicemail with the consumer on 4/28/25.
A service call was scheduled on 4/25/25 to repair the refrigerator. The technician was unable to reach the
consumer by phone and arrived at the home with no answer. The GE 1 year manufacturer’s warranty is for
service and not replacement.

GE
Consumer Relations
Customer Answer
Date: 04/28/2025

Complaint: ********

I am rejecting this response because:
I receied a voicemail message from **** with GE ************ which stated that their policy is to repair; not replace. That is not acceptable to me since major components have failed within 3 months time! They suggested going through Home Depot which I have already tried and they referred me to GE.

A technician apparently came out on the 25th which I was not given any notice of and was not home. No email, no call, nothing! I would have denied service anyway.

I do not accept the resolution provided by GE. Now what? I am scheduled for surgery on 4/30 so may be slow in responding to you.
Sincerely,

***** ********
Business Response
Date: 04/30/2025
Thank you for the
opportunity to review Complaint ID# ******** 4/27/2025.

I left another voicemail with the
consumer on 4/30/25. All repair parts
have been delivered and per the warranty we need to proceed with service. If the product is not repairable we can
explore an exchange.

GE Appliances
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a GE dishwasher last year, but due to being displaced from my home for about five months, I didn’t use it consistently during that time. After a leak repair earlier this year, the interior parts of the dishwasher developed rust, which is unacceptable for a relatively new appliance.

I reported the issue to GE at the beginning of the year. Since then, two different GE technicians have come to inspect the unit over the past three months. The first technician took photos but never submitted them to GE and closed the case without notifying anyone. The second technician promised to submit pictures but never followed through either. As a result, I ended up sending the photos myself to keep the case moving forward.

Despite this, GE has only offered me a discounted replacement dishwasher — which I find unacceptable given the circumstances. I should not be expected to pay for another appliance after such poor product quality and failed service follow-through. I’m now stuck with a rusting dishwasher that should still be under reasonable warranty expectations and protected by consumer rights.

Desired Resolution:

I am requesting a full replacement of my dishwasher at no cost. I also want this complaint to be documented due to the lack of accountability by GE’s service team and the poor quality of the product.
Product was purchased April 2, 2024. All of this process started months ago before the warranty expired in the pictures. I have the product model and the
number with rest and everything else. The total purchase price was $622. I believe I bought this from Best Buy.
Business Response
Date: 04/30/2025
Thank you for the opportunity
to review complaint id#******** dated 4/22/2025
Please
be advised that I tried to reach this consumer on April 30, 2024, however I was
unable to do so as the number disconnects immediately when dialing it. I have
sent an email to the consumer requesting another number in which to reach them
or to check to see if the number I am calling from is being blocked on their phone.

Please contact me if you have
any additional questions regarding this matter.
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 1st i placed an order with Lowes (Order #******************) For a GE Dishwasher. On March 3rd at 1:07pm the dishwasher was delivered. I installed the dishwasher despite no instructions, when i opened up the dishwasher to get the remaining installation parts the Top rack & rack rail was hanging off, the rack was missing the wheels, it was wet the remaining parts (Junction box, Junction box screw, Brackets, Bracket screws, face plate screws) were all missing.
-March 3rd i contacted Lowes who said they would send the parts
-March 4th we were told parts would be sent
-March 15th we were told to call GE to obtain parts and we had a 90 day return window as lowes card members.
-March 15th call GE 5 mins before closing, agent connects and hangs up.
-March 18th Call GE (1hr 22min call)
-March 31st call (27min call) GE Wrong parts were ordered on previous call, Previous agent ordered dryer parts to someone elses house. Sending parts.
-April 7th call (25min call) GE Again wrong parts sent.
-April 9th Call lowes (1hr 8 min call) 'Supervisor' Tells me if GE approve return they will exchange. Sends me to GE Builder line who cant help.
-April 9th Call Lowes (56 min call) Agent denies me a supervisor and spends almost a full hour telling me i cant return as im 6 days past the window.
-April 9th call GE (44min call) who assure me "Oh baby you need an installation pack, i got you" Again wrong parts are sent.

THIS DISHWASHER IS DEFECTIVE/ A RETURN DISHWASHER AND LOWES AND GE DO NOT CARE!
Business Response
Date: 04/24/2025
Thank you for the opportunity to
review Complaint
ID# ******** 4/21/2025.

I spoke with the consumer on 4/24/25. Lowes is working with her to replace her GE
dishwasher. I provided her my phone# in
case there’s any isues.

GE
Consumer Relations
Customer Answer
Date: 04/29/2025

Thank you for your response, Lowes finally provided a complete dishwasher on 04/26.
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this washing machine brand new and had it delivered February 18, 2025. It was not draining or spinning the clothes and then it would not even power up. I scheduled a repair during my vacation April 17, 2025. The DAY the repair was suppose to happen the service order was looked at and I was called to be informed he did not have the part to repair it and had to order it. I was told the appointment would be the following week. I can not take time after a vacation off (I teach school) and am available after 4PM only. He had the part overnighted and showed up this morning 4/18/2025. The machine still does not work (draining or spinning). Half the laundry was sopping wet the other bone dry. There was even undissolved laundry detergent on the towels. Now I'm told I need to schedule ANOTHER service appointment next week when I am unavailable. I thought I could trust investing in a GE appliance and being able to use it immediately and long term. I was obviously delivered a DEFECTIVE item and am unsatisfied with the way your company is handling the situation. After paying over $600 (which is more like $6,000 in my budget) I feel the fact that it is not being replaced or fixed immediately is outrageous. I, the consumer, should not be the one put out of the way due to your defective merchandise. GE's customer service is sub-par (and now from my experience so is your product) and I will be contacting The Better Business Bureau.
Business Response
Date: 04/23/2025
Thank you for the opportunity
to review complaint id#******** dated 4/21/2025
Please
be advised that I spoke with **** ****** and we have a service call scheduled for April 28, 2025, with a GE Factory Service technician.
Please contact me if you have
any additional questions regarding this matter.
Customer Answer
Date: 04/24/2025

Complaint: ********

I am rejecting this response because: While I did speak with GE, she stated a supervising tech was scheduled for the 28th. She stated that the outcome of the appontment will determine the outcome of the case. If another part is needed, she stated the washing machine would be replaced. I will not cancel the complaint until I am satisfied with the outcome of our 3rd service ppointment.

Sincerely,

******** ******
Business Response
Date: 04/28/2025
Thank you for the
opportunity to review this consumer’s situation for complaint ID ********.

At this time, we will replace consumer's appliance due to functional issue not being able to be repaired.
Please contact me if you have any additional
questions regarding this matter.
Customer Answer
Date: 04/29/2025

Complaint: ********

I am rejecting this response because:
I need to know for certain that a new machine will function properly and I get properly compensated for my grave inconvenience and laundry cleaning costs.

Sincerely,

******** ******
Customer Answer
Date: 05/06/2025

Complaint: ********

I am rejecting this response because:
Previous "RESOLVED" claim #************** remains unresolved. I bought a washing machine February 18th and it never worked correctly. It completely stopped working in March and had to wait to schedule repair until my vacation April 15. The day of the appointment I was told that they needed to order a part and it would be a week to come in. They were able to have it shipped overnight and came back the next day. They replaced the motherboard and left without checking to see if it worked. It did not and I immediately called the company and they told me to make another service appointment (not during my vacation). They came and thought they fixed it but it was still not working. I had to make another appointment (because they would not refund me). They sent a "supervising repairman" who finally deemed the machine "unfixable". They then arranged to have a new washer delivered (another appointment). When the machine came they took it off the truck and it was smashed in on both sides of the washer (looked like it fell off the truck or got hit with a hammer bilaterally). I immediately pointed it out and told them I did not want another damaged machine. I immediately called, texted, emailed ***** at GE headquarters demanding a refund and she told me no, they were sending another new machine and she would call me on Monday. That was yesterday and I haven't heard a word from her. All she offered me for compensation was $75 for the laundromat. When I filed the first complaint with BBB I declined the resolution offer because I wanted to make sure I was delivered a NEW working machine, however it was deemed resolved because I was offered the new machine by the company which clearly I was right with my instincts. I have no faith in this company's product or customer service and would like to be refunded the price of the machine, 8 weeks (5 loads @$6.00) of laundry costs, personal days used at work, and for the inconvenience, stress, and anxiety this has caused me.

Sincerely,

******** ******
Business Response
Date: 05/08/2025
Thank you for the feedback on complaint id#******** dated 5/6/2025.
Please be advised that we have ordered a second replacement for the consumer and will proceed with a new replacement washer. An inspection of 2nd new appliance will take place before delivering it to **** ******'s home.
Please contact me if there are any other questions or
if I may be of further assistance.
Customer Answer
Date: 05/09/2025

Complaint: ********

I am rejecting this response because:
I have no confidence that a brand new working undamaged machine will be delivered. I spent a lot of money on laundering my clothes elsewhere and have been gravely inconvenienced I i feel I should be compensated far more than the $75 they sent me. I am a teacher and can not be at the company's beck and call for service and/or deliveries to which they are unsympathetic and inflexible. I also feel I should be compensated for the 2 personal days I had to use because the company is unable to rectify their defective products.

Sincerely,

******** ******
Customer Answer
Date: 05/09/2025

Complaint: ********

I am rejecting this response because: I have no confidence that a brand new working undamaged machine will be delivered. I spent a lot of money on laundering my clothes elsewhere and have been gravely inconvenienced I i feel I should be compensated far more than the $75 they sent me. I am a teacher and can not be at the company's beck and call for service and/or deliveries to which they are unsympathetic and inflexible. I also feel I should be compensated for the 2 personal days I had to use because the company is unable to rectify their defective products.

Sincerely,

******** ******
Customer Answer
Date: 05/12/2025

Complaint: ********

I am rejecting this response because:
Machine arrived yesterday. It does not work while set on "Auto Fill" but seems OK on other water level settings. Why am I not surprised?
Sincerely,

******** ******
Business Response
Date: 05/12/2025
Thank you for the opportunity
to review complaint id#******** dated 5/12/2025

Please
be advised that I tried to reach consumer on May 12th, however I
was unable to do so and had to leave a voice message. Consumer is welcome to
return my call to the number left on their voicemail and I am happy to discuss
further.

Please contact me if you have
any additional questions regarding this matter.
Customer Answer
Date: 05/13/2025

Complaint: ********

I am rejecting this response because: ***** left a voicemail because I am working. I am a teacher and can not answer my phone the second it rings. I returned her call after school and told her of the issue I was having. She wanted me to try the Auto Fill again. While it did eventually work there was a 90 second delay from pushing the start button to when it actually started to fill. I do not knowif that is standard or not given the poor history of the product.
I would suggest and appreciate that for all my inconvenience and laudering costs that GE offer a free extended 5 year warranty on this machine. I have no faith that the machine will last for very long.

Sincerely,

******** ******
Business Response
Date: 05/20/2025
Thank you for the
opportunity to review this consumer’s rejection on complaint id# ********.

Please be advised
that GE spoke with **** ****** on May 13th addressed that the delay on the auto fill is normal operation and offered a 1 yr extended warranty in which she accepted the offer. We have gone outside of normal offers to assist with this issue as a goodwill gesture and no further offers are available at this time.

Please
contact me if there are any other questions or if I may be of further
assistance
Customer Answer
Date: 05/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******

***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microwave, 2 months from purchase went bad. Called GE. They said they'd only give me $102 on a Goodwill certificate. I said I paid 180.34. she said send receipt picture and did. I got that amount. I attempted 3 times to order on 3/30/25. Their system glitched 3 times and my card was charged twice. One was returned that day, the other 4/2/25 for no reason. Card is valid . Meanwhile they hiked prices and I was told it would be adjusted, just order another. I did but it totaled 214.75. I called and consumer relations was rude. Said "we won't give you more than what you paid minus taxes". I said I understand that, but I tried 3 times before the price hike to order, and GE site glitched and returned to my card $186.83 twice for no reason. Now I will be out 27.92 more because of trouble on your end, which was confirmed by my credit card company! All because of their inferior appliance 2 months old. She would not budge, and I have been told by multiple representatives false information of what to do, who I should order from, who can help me with my problem and make adjustments. They sent me to Bodewell, GE Appliances, told me I should have ordered from myappstore, because they're a lot cheaper (after I had already ordered from geappliances.com when told to)!! I have 3 case numbers, multiple hours on the phone, total confusion, and it will end up costing me around 30 dollars to get my microwave replaced under warranty. This company seems to not care one bit, is unable to keep anything straight, and refuses to make customers whole. It should never be this difficult. It's insane.
Business Response
Date: 04/22/2025
The complaint was submitted on 4/21/2025 and was assigned an ID of ********.
GE Appliances has reached out to the consumer and resolved the issue.
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a refrigerator from a local retailer in March 2022. Recently, the freezer stopped freezing and then the refrigerator stopped cooling. I called GE to schedule a repair bc it’s under warranty. It took several weeks to get the diagnostic appointment, then he determined that the compressor was broken. He ordered me a new one and scheduled the appointment to replace it, which was another 3 weeks. The fridge worked for 5 days then started smelling strongly of chemicals. Is scheduled them again and he came out a week later, diagnosed the evaporator as bad this time, and same routine to order the parts and come back in two weeks. He was here last Friday to replace the parts, and it was a pair of them this time. He said it was fixed and would take up to 12 hours to get to the correct temperatures. It never cooled and is still warm and smells of chemicals again.

I don’t want to schedule another diagnostic appointment and I certainly don’t want one same man or two men to come back because they clearly don’t know what they’re doing beyond basic parts replacement. I would like a new refrigerator bc there is obviously a problem with the one I have, since it’s needing major parts replacements after only 3 years. The store personnel say they cannot help bc it is now a GE issue and must go through them. Please help as I am sick of the runaround and have been without a refrigerator and freezer since February!
Business Response
Date: 04/24/2025
Thank you for the opportunity to review complaint id#******** dated 04/21/2025.
Consumer’s replacement unit has been processed for exchange. The delivery agent will reach out once they have the unit.

Please contact me if you have any additional questions regarding this matter.
Customer Answer
Date: 04/29/2025

Complaint: ********

I am rejecting this response because: GE arranged for my refrigerator to be replaced, which I was very pleased with. It has been non functional since February. The replacement was processed very quickly, but unfortunately the new refrigerator wasn’t installed correctly. The waterline wasn’t connected so it doesn’t dispense water or ice. I didn’t check until I got home from work and I’m really not sure why the installers wouldn’t check everything before leaving my home.

Sincerely,

**** **** *****
Business Response
Date: 04/29/2025
Thank you for the opportunity to review complaint id#******** dated 04/26/2025.
Consumer has reported this to GE and we have scheduled a service call for the dispenser to be checked on 04/30/2025 between 8-12.

Please contact me if you have any additional questions regarding this matter.
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** **** *****

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