Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GE Appliances has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  General Electric Appliances

  4400 Cranbury LDG 8 Sante Fe Way-Suite 803 Cranbury, NJ 08512

• 

  GE Service Management, Inc.

  PO Box 100 Rapid City, SD 57709

• 

  Haier Appliances

  PO Box 1780 Rapid City, SD 57709

• 

  Ge Appliances Distribution Ctr

  20005 Business Pkwy City Of Industry, CA 91789

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE refrigerator on 8/26/21 for $1,906.94. Immediately noticed significant amount of water was accumulating in the bottom of fridge which was running down into the freezer making a mess. Also had loud grinding noise. Additionally, the water from the dispenser smells foul, which we have never had a problem with before. GE has sent technicians out under manufacturer's warranty 8 times now between attempting to diagnose why the mullion will not function and replacing parts over. Visits were made by tech 9/2021, 10/19/2021, 10/28/2021, 6/2022, 6/21/2022, 7/19/2022, 7/21/2022 & 8/4/2022. At one point the refrigerator stopped running altogether resulting in a loss of greater than $250 worth of food. GE only reimbursed for $100. The mullion has been replaced x2, the main control board, cold water tank, evaporator cover interface and the top door sensor that controls the mullion have also been replaced. The fridge continues to have a significant amount of water accumulation pooling in the refrigerator and freezer, and the mullion still does not work. At the last visit, the GE engineers instructed the tech to disconnect the sensors at the top of the refrigerator that controlled the mullion, and that would cause the mullion to default to run constantly after 20 minutes. Was given case #******** and said I could call back if it didn't work. I overheard the engineer say that there was nothing else that could be done with the refrigerator if this didn't work.  Within 2 hours it was obvious it did not work, and water was already again accumulating. Requesting a full refund for the refrigerator or GE credit to purchase a new/different model, we believe we are entitled to the full credit instead of a depreciated value because the refrigerator has never worked properly the entire time we owned it and GE is resorting to disconnecting sensors in attempt to make it work (and still doesn't). Have also lost 32hrs of potential work at my job waiting for repair techs.

  

  Business Response

  Date: 08/12/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 8/9/2022.
  
  GE Consumer Relations
  has approved a buyback pickup of the consumer’s refrigerator in the amount of
  $1906.94.       
  
  **** ******

  Customer Answer

  Date: 08/18/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. A shipping company is coming on Monday, August 22nd to hand me the check from GE, and to pick up the malfunctioning refrigerator. We appreciate GE's resolution but are frustrated it had to escalate to this point for someone to finally try to help us with this lemon of a refrigerator.
  
  
  
  Regards,
  
  
  
  Stacy Beimer
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a whole GE Profile kitchen package (stove, dishwasher, fridge, microwave) from **** ****** Firt it was the microwave that started having issues (they were manufactured in 2019) I didn't purchase them in 2019. They were delivered to my house. I called GE about the microwave they wanted me to pay $300 for a service call. They refuse to back up their appliances. Then in June my dishwasher started leaking. Had to pay a repair man $300 to come fix that it didn't have any gaskets like it was supposed to. So the dishwasher when it leaked ruined my kitchen floor which is over $800 to fix this. I have called GE to complain about the situation but all they say is its not our issue about teh floor. I explained I paid $4000 for this and all I keep having to do is pay a repair man to come and fix the appliances. I asked why they won't stand behind their appliances they hang up. This is the rudest people I have ever dealt with. I want my applainces fixed and working. I worked to get new appliances not to keep paying for it. I want my floor repaired for their defective appliances. I want reimbursed for me having to keep paying for their issues. They are not very old appliances. I am at the point of taking them out of my house and putting them on the street and buy a different brand where I get better customer service and not rudeness. I feel like GE can replace all the appliances. I would like for the CEO or someone from GE/Haier to contact me to resolve the issue. I would warn others about their appliances.

  

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity to review consumer complaint ID* ********* 

  I'm sorry to hear of the issues she has experienced with her GE dishwasher. 

  I tried reaching out to discuss this further, but I had to leave a voicemail.  We will continue reaching out for resolution to this situation.

  Please contact us if you have further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *****. I purchased a GE dishwasher for my ****** in March and unfortunately have experienced issues with it leaking since we purchased it at **** ****** I have worked through the GE Warranty team and have 3 different GE technicians come out to address the leak.
  Here is the summary of the visits:
  Visit #1 – The technician replaced some type of drain hose. Result after running a cycle, same issue, it leaks Visit #2 – The technician redirected the hose coming from the sink. Result after running a cycle, same issue, it leaks
  Visit #3 – The technician said the problem was my ****** was using old detergent. Result after purchasing new detergent and running a cycle, same issue, it leaks.
  I spent over 50 minutes on hold with the GE Warranty group in an attempt to deem the unit defective only to find that the best they could was to setup another technician appointment, this would be the 4th. My ****** is 86 years old and at this point is very upset with the fact that the dishwasher is still unusable. It appears that the unit is defective but GE does not appear to be willing to replace it. Anything you can do to assist would be great. Thanks in advance, ******* ***** ************ is the best contact for me or ********@gmail.com.

  

  Business Response

  Date: 08/17/2022

  Thank you for the opportunity to review complaint id#******** dated 08/09/2022. 
  Consumer's service had been rendered. We have reached out to confirm service went well. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Profile Opal Counter top Nugget Ice Maker Machine and within the warrenty time period (12months) the machine stopped working.I called the warranty department completed all required documents to receive a new machine. The process of receiving my new device was heavily delayed because when I called I was on hold for long periods of time or the call wasn't answered. When I sent emails I wouldn't receive a call back until a few days. Finally I spoke with a rep had to have a $300 hold put on my account to have my new device sent to me. Upon speaking with the Rep I was advised the machine would be refurbished. When I was advised this I told the Representative that I only wanted a new device sent and warranty states that I can receive a new one, or a refund. The Service Representative obliged and told me a new device would be sent. When it arrived I could clearly see it wasn't new and it was damaged and scratched. I immediately packed the 50lbs item back into the box that arrived pre tapped (open previously) and informed the company that I wanted a full refund of $549.00. I haven't received a response and I have a device that isn't working

  

  Business Response

  Date: 08/09/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 8/8/2022.
  
  The consumer’s complaint has been forwarded to
  our OnPoint Team for resolution.   
  
  **** ******

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE Refrigerator in November on 2021 and it was delivered in December.
  
  Only July 4th 2022, we noticed the unit failed as it would no longer cool. Below is the timeline and case of the attempted resolution by GE thus far.
  
  1. We called into GE on 7/5/22 noting the unit had failed. They scheduled an appointment for a technician to show up on 7/7.
  2. The technician arrived on 7/7 and noted the compressor failed on the unit. Estimated arrival for the replacement part was ~8/23/22
  3. We were told by GE Customer Relations that we would need to allow at least 3 weeks from the service call to allow them to source the parts before they would entertain an alternate resolution.
  4. On 7/26 we received a text noting parts were available. We called in on 7/28 to schedule an appt for 8/8 (first available)
  5. On 8/5 we received a voicemail asking us to confirm we received all packages. We left a message back noting we have received 3 packages. No further contact was made by us or GE.
  6. Our appointment was scheduled for 8/8 between 1-5. At 3PM, I called in to confirm appointment and was told appt. was rescheduled to 9/1 between 8-1. We were not notified of this in any way.
  
  At this point it seems GE purposely noted all parts arrived on 7/26 to ensure they provided us a resolution by the 3-week deadline (7/28) to avoid having to offer an alternate resolution such as a replacement refrigerator or refund. Now, 32 days later we still do not have a working refrigerator and need to way an additional 24 days for our next appointment. Upon calling into GE, we were transferred to customer relations where after 63 minutes on hold our call was dropped.
  We would like to be offered an alternative resolution as GE is unable to repair the appliance within a reasonable about of time. The unit is still under the factory warranty so the reseller is unable to assist.
  
  Customer Relations Rep: Savannah (844-618-0481)
  Reference: 066920536
  Customer Name: ******** ******* **************

  

  Business Response

  Date: 08/17/2022

  Thank you for the opportunity to review complaint ID: ********. 

  I'm sorry to hear of the issues this consumer has had with their GE refrigerator. 

  I tried reaching out to them to discuss this further, but I had to leave a voicemail. 

  I did confirm that consumer relations has processed an exchange for this consumer on order number: **********. 

  This unit should be delivered in approximately 5-7 business days.  The delivery company will have to remove the current refrigerator at the same time the new unit is delivered and installed. 

  Please contact us if you have any further questions or concerns. 

  Sincerely, 

  *****

  Executive Consumer Relations

  Customer Answer

  Date: 08/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  *** *******
   
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been without a refrigerator for over a month. I bought the refrigerator on March 5th of this year. On July 4th my refrigerator malfunctioned and would not cool. During that week, I lost an estimated $500 worth of food. I called a customer service and they scheduled an appointment for July 25th. On July 25th, nothing happened. No call. No service. No representative response. NOTHING. After 4, yes 4 attempts with different representatives to schedule an EMERGENCY appointment, I finally had a tech look at the refrigerator today, August 8th. He said that he needs to order a compressor and cannot get it fixed until Sept 1st. That will be 2 whole months without a refrigerator. This is beyond absurd. This is unacceptable. And this is the exact opposite of customer service. I demand a full refund of the $500 in lost food and to address this problem immediately. 2 months without a basic essential thing like a refrigerator is ridiculous and borderline criminal. Goodness gracious. What a nightmare.
  
  Please address this issue with a full and immediate refund.

  

  Business Response

  Date: 08/12/2022

  Thank you
  for the opportunity to review complaint id#******** dated 8/9/2022
  GE has expedited parts to be delivered and service to be moved up for this consumer.
  Please contact me if you have any additional
  questions regarding this matter.

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******* ***********
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a GE Kitchen Compactor for 26 years. It finally died and my local appliance repair company told me they couldn’t get parts for it .
  I bought a new one and within one year, it broke under warranty .
  The motor would run, when turned on, but the ram would not come down .
  GE sent a service person who did not know what to do & wrecked the ram. The part could not be replaced .
  Instead of giving me a new compactor , GE’s policy was to give me a refund under GE CASE# ******** .
  They refunded me the cost of the old unit,not including the original shipping costs which were the same as the new one .
  I had to buy a new one for more money plus shipping costs of $190.00 and $26.00 to take the old one away
  Although local delivery is free.we live in rural area about 75 mile away from the chain stores we bought the units from .
  Since June 8th I have been run through the whoops to even get my refund .
  On 07/19 I got an e-mail,that the check was processed & I would receive it in 7 days. It is now 21 days and no check .
  The only plus, of all of this, is it makes for a great cocktail party story .
  We own our second GE Monogram Refrigerator& Freezer , but will never buy a GE appliance again

  

  Business Response

  Date: 08/09/2022

  Thank you for the opportunity to review this consumer's complaint. 

  I'm sorry to hear of the issue's he's had with his compactor and receiving his refund. 

  I tried reaching out to discuss this further but I received an automated message with no option of leaving a voicemail. 

  If you have an alternate number of where he can be reached, please let us know. 

  Thank you, 

  GE Executive Consumer Relations

   

   

  Customer Answer

  Date: 08/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* *nd have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Once again GE stalls . The person could have left a text message to cal back , or e-mailed me . I have contacted them with the necessary contacts]
  
  
  
  Regards,
  
  
  
  ****** *****

  

  Business Response

  Date: 08/17/2022

  Thank you for reviewing this consumer's most recent response. 

  I'm sorry for the delay in getting back to the consumer.  I just sent him an email asking if the check has been received yet. 

  Please let us know if you have any other questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

  Customer Answer

  Date: 08/17/2022

  Better Business 

  Finally got a check for the price of the unit

  Still don’t understand why the compactor was not replaced under the warranty 

  I had to spend over $200 to replace it

   

  
  
  
  
  Regards,
  
  
  
  ****** *****
    *

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE fridge from ***** 4 months ago. The refrigerator stopped working and they have sent out 2 techs. Each tech unable to fix the issue. Not to mention between each tech is about a 3 week wait period. We have now been without a fridge for a month. It is the middle of the summer and we have been unable to grocery shop. I have missed 3 days of work due to service techs not being able to fix the problem. All I am asking for is a replacement. GE customer service is useless. We paid over 2,200$ for this fridge. We want a new fridge. We are not waiting anymore, or taking more days off from work for a Faulty product that is brand new.

  

  Business Response

  Date: 08/11/2022

  
  Thank you for the opportunity
  to review complaint id#******** dated 8/8/2022
  GE has service unit and consumer is satisfied.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE dishwasher Model ************ approximately 2 1/2 years ago. Although I did not take an extended warranty, I would expect that a model of this type can be expected to perform well for many years. As an example, I have a ********** Gallery dishwasher in my other home that has been in service for 11 years with no problems. The GE dishwasher developed a problem with cleaning and heating about two months ago. When service arrived to troubleshoot, I was told the wrong screws had been installed in the kickplate and he couldn't get them out. I was going to have to figure out how to get them out so he could return another time. However, he noted that any potential repair was probably going to cost several hundred dollars for a part, plus the cost of the service call. Since this was the case, I decided there was no point in having him come back and I purchased a new dishwasher, not a GE. I am totally disgusted that I paid extra for a higher end model of dishwasher and it did not last for any period of time. This is unacceptable. I would expect appliances to continue functioning properly without issue for many years. I would like to GE to provide me with some compensation for the failure of this appliance. Nothing else will be acceptable. I am really fed up with purchasing items in good faith and being disappointed in their performance.

  

  Business Response

  Date: 08/16/2022

  Thank you for the opportunity
  to review complaint id#******** dated 8/11/2022

  
  Consumers
  dishwasher is over 2 years old and out of warranty. At this time the consumer
  no longer has the GE dishwasher and has purchased another manufacturers unit. Unfortunately,
  without the unit GE is unable to assist further.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 
  
  
  

  Whether the dishwasher was out of warranty or not, I find it unacceptable that an appliance fails after such a short period of time. I have another dishwasher by a different manufacturer that has functioned flawlessly for over 11 years. And it was even noted by Lowes, the business where the dishwasher was purchased, that servicing an appliance usually costs so much to repair that it’s not worth doing it. Poor customer service by GE.
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a GR portable ac with heat, in August of 2021, and it failed to cool in June of 2022, due to a faulty compressor. I tried to initiate the one year warranty in June and was told that I had to use my own money to purchase a new one and that GE would reimburse me in 6 to 8 weeks. The unit costs More than $600 and I told them that I didn’t have the money to do that. This completely, goes against what is stated in the manual, and I would have never bought it if I would have known different. The manual says that GE would send a carton to my house for me to ship the defective unit back, and upon them receiving the defective unit, they would ship out a new unit. I payed $649 for a portable air conditioner with heat, and it only worked for two months! GE needs to make this right without me having to be out another $649. If they lied about the warranty, how do I even know they will reimburse if I had the money to do so. This is unacceptable, and should be considered theft!

  

  Business Response

  Date: 08/12/2022

  Thank you for the opportunity
  to review complaint id#******** dated 8/8/2022
  GE has authorized
  a refund for this consumer.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/19/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  **** ********
  
  
  
  

  ---