Reviews

This profile includes reviews for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
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  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  
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  GE

  3135 Easton Tpke Fairfield, CT 06828

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  G E Appliance Service

  PO Box 644805 Pittsburgh, PA 15264

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  GE Appliances

  8146 State Rd Burbank, IL 60459

  

Review Details

• Review fromYaima P

  Date: 11/20/2024

  1 star
  It a shame I can’t rate GE Appliance Repair a negative number. Customer service is the worst. Short story, I bought a new washing machine July 25, delivered August 1, installed August 5th, and never this appliance worked properly, Some days after Washing machine was having more issues and I contacted GE first time en Sep, they have sent 2 different tech companies home, with no success at all. The service has been a nightmare, they have cancelled the appointments all the time without a notice. I have called GE at this point requesting a new appliance and they still are sending a technician with a new part. Can’t wait to know the final of this story. Never again will buy GE and never ever will recommend it to anyone.

• Review fromDebbie A

  Date: 11/20/2024

  1 star
  We bought a GE Microwave Nov 2023.
  Since May 2024 it has stopped working 3 times. A technician came out on 11/20/2024,
  & told me it was the electrical system.
  He said the microwave needed its own circuit & it needed to be a 15 amp.
  If it is the circuit the problem would have occurred prior to 5/24.
  11/23-5/24 No Problems
  5/24-11/24 Problem, 3 times.
  Nothing has been added to the circuit & the circuit is 15 amp.
  All GE escalation dept wants to do is send another tech out.
  This is not acceptable as the warranty will run out and then what?
  I want the microwave replaced

• Review fromJohn D

  Date: 11/18/2024

  1 star
  Do not purchase a GE appliance after this review, dated 18 Nov, 2024. The company no longer manufactures or services appliances. GE, once a storied and impressive conglomerate, going back to its famous co-founder, Thomas Edison, was a well respected American manufacturer of consumer appliances, aviation innovations, and financial and healthcare services. Its former core principals of producing quality products and standing behind those products were legendary.
  No more.
  As of April of 2024, GE no longer exits as a company. There are phone numbers you can call for service on existing products, and new products purchased from dealers such as The Home Depot. But customer service is not GE, and the company that operates customer service for those products doesn’t care about the image of GE or its products, because it no longer exists.
  My wife and I purchased a new GE cooktop range and oven from The Home Depot in July of this year for my elderly mother. Sadly, we did so not having read the reviews. Apparently, a very common problem is the control panel on these particular products. And that is the problem we are having.
  The customer service won’t replace the product. They have sent a part to be replaced. However, the part to be replaced comes in two separate parts. In our case, one part was shipped, and has arrived. The technician arrived to install it, and discovered that it required the second part to function. Yeah, that’s how we found out.
  When we called Service again, they said they knew about the two parts, but that the second part was on back order, and would not ship until a week before Christmas. Totally unacceptable!
  My mother is 82, and her 86 year old husband is in early dementia and final stages of renal failure and has specific dietary requirements, for which she cannot use her appliances going on six weeks now.
  Customer service doesn’t care. They have specific methods to remedy issues, and will not ever do what is right.
  DO NOT BUY GE !!!!

• Review fromThomas S

  Date: 11/15/2024

  1 star
  I recently purchased a new GE fridge, but I noticed something that really upset me. It uses RPWFE water filter cartridges, which are proprietary and include an RFID chip that the fridge recognizes to enforce replacements with GE filters only. Each filter costs $50, which is not cheap, and I’m unhappy that GE does this purely to make money when plenty of third-party filters perform similarly at a fraction of the cost. This experience makes me reluctant to buy GE products in the future.

• Review fromLyn M

  Date: 11/14/2024

  1 star
  I am thoroughly disgusted with my experience.
  I purchased a new G.E. dryer from **** ***** to match the washer I have from G.E.
  The new sales rep at the store was very nice when I placed my order but he was new and I guess didn't put on the order to switch the door to the left side.
  Then the issues started.
  First, we didn't need the dryer immediately as we had a dryer that worked well so we explained the new dryer would sit in the garage for a few days until the old one was removed.
  When the dryer was uncrated to be installed, we discovered a broken latch.
  Calling ******************** handles the repairs, we were told to contact G.E. as they service any product under one year.
  I have spoken to 10+ people at G.E. One was snippy, the others nice, one extremely nice but everyone had a different approach to my issues.
  They scheduled a tech to come out to change the latch but ALSO the door was to be switched sides which I told the new sales rep at **** *****.
  Now they wanted to CHARGE me for the reversal of the doors that were supposed to be included. I have had one person at G.E. tell me it will be done, with no charge, another charged, and back and forth at G.E. Appliances.
  The tech came out today and immediately said he couldn't do it as he didn't have the part!! I wasted a day being home just to tell me he'd have to reschedule this appointment when I got the part.
  I asked him about the door and he IMMEDIATELY told me that I would have to pay.
  I have WASTED at least 6 hours going back and forth with the store and G.E. which now says they can send someone from the store to fix the door reversal as this tech has to reschedule the appointment and he wants to charge me!!
  MORAL to the story, the people at G.E. customer service aren't reliable and if you order a washer or dryer and need to have the door switched for your convenience, have the person at the store put it in WRITING!!
  I canceled my warranty and will pay out of pocket after the year. Never again!

• Review fromRichard G

  Date: 11/14/2024

  1 star
  Bought a GE freezer Sept 2023. April 2024 the fan which distributes cold air failed. Repair person found it was not fully connected at the factory. Now after another year and a half the fan has failed again. Have had enough of GE.

• Review fromNicole C

  Date: 11/13/2024

  1 star
  Have a front load washer purchased just over 2 years ago. The control board and the motherboard are bad and the washer will not lock or run a cycle. Spent $180 on the 'repair' and was told it would be under 10 year warranty if the 'repair' didnt' work. Well - after playing phone tag with GE service department over the last week they informed me that there is nothing they can do but offer me a 25% off the parts. I would still be responsible for the remaining 75% of the parts and the labor. That isn't event the best (or worst) part - the cost of these repairs with labor is MORE than the cost of a BRAND NEW washer. DO NOT buy a GE appliance if you want it to work for any length of time, or if you want it to be reliable. A simple Reddit search of your GE appliance of choice will reveal a long host of horrible customer service complaints, quality complaints, lack of repairs and complete lack of customer service or pride in the product they sell. There is a KNOWN and consistient issue with these front load washers and GE is taking absoloutely no responsibility or ownership of their faulty product.

• Review fromAugust B

  Date: 11/13/2024

  1 star
  I spent over $1300 on a new stove and a year and a 1/2 later It is rusting and peeling on the control panel. It's like it can't handle the heat from the stove. I bought it in May of last year. Stay away from GE Appliances. Trash.

• Review fromSteven B

  Date: 11/12/2024

  1 star
  I think GE’s appliances are really suffering. We built a new house and added GE appliances to our kitchen. The dishwashers motherboard went out in 3 years. The stoves spark module is out after 3 years. I have never had such bad experience with appliances before. Stay away from GE.

• Review fromTammy S

  Date: 11/12/2024

  1 star
  WORST CUSTOMER SERVICE EVER, WILL NEVER BUY A GE APPLIANCE AGAIN. ON REFRIDGERATOR #3 STILL PROBLEMS.....IF I COYLD GIVE THEM A 0 I WOULD