Complaints

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• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/5/23 I paid them $565 to tint my new 2023 honda ridgline. I picked up, and it had a warning msg on the dash "ignition system failure." They had me wait around for half an hour while they tried to fix it, claimed it was from a low battery, and it should clear up on its own. After 30 minutes, they said they couldn't fix it. I was concerned that a brand new vehicle with 400 miles on it had a warning light. The manager **** said they didnt have a scanner and suggested driving it around, and that might fix it. He SAID "I'm sorry, let me refund your money". I said the truck has 400 miles on it, and I want to take it to the dealership to have them look at it, he agreed that was the right thing to do. I called ****and said the warning light was still on after I drove it, he admited that he thought they got a module in the dash wet but didnt want to alarm me by saying so while I was there. So I felt lied to, The error msg stayed on for 3 days, I was worried every time I drove that it wouldn't start and I would be stranded. The error msg cleared on its own 3 days later, but was still worried the dash wet. I called back to take **** up on the refund he initially offered me and now **** says since there was no issue, he will not refund or discount anything for my time and trouble. So I was lied to twice, had electronics in the dash on a brand new truck got wet, and spent 5-6 hours of my time after fact. I spent hours researching what could cause this, an hour driving and 3 hours waiting at the dealership. Called **** today to address my concerns, and he was argumentative, blamed me for taking it to the dealership and said that they needed more time and could have fixed it, even though he said they didnt have a scanner and didn't know how to fix it and he also suggested taking it to the dealership at the time. He said the job was done to their satisfaction and blew off my concerns. He did offer and "apology". So they admit to doing something wrong by offering an apology.

  

  Business Response

  Date: 01/12/2024

  Our technician noticed an electronic dash error upon pulling the vehicle out of the shop. Our team brought it to the customer’s attention and the team requested an opportunity to inspect and resolve, which was refused. An offer of the use of a rental car was also refused. 
  
  The customer wanted to take the car to the dealership for inspection, which our team supported. The dealership determined that all the vehicle’s systems were working properly, as expected. There is, and was, no damage to the vehicle and the tint product that was purchased is installed correctly. 
  
  We are dedicated to providing outstanding customer service, honesty, and professionalism. While we regret any inconvenience the customer experienced, we firmly believe that, considering the actions we took and the offers made, a refund for the service and product, where no damage occurred, is not justified.
   
  We appreciate your understanding and hope to have the opportunity to serve the customer better in the future.

  Customer Answer

  Date: 01/19/2024

  The reason for rejection is they are not correcting the issue. **** the manager and the owner of tint world claim no fault and that time and effort spent after the fact. They do not want to refund and did not offer anything therefore why should I accept it. I will reject the idea that they did everything correctly.