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Business Profile

General Contractor

Built Wright Homes & Roofing, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Built Wright Homes & Roofing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Built Wright Homes & Roofing, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Working with Built Wright Homes has been the worst experience of my life. In 2022 we signed a contract with *** from Built Wright to have our roof and siding replaced after the hail storm. We have been patiently waiting ALMOST 2 YEARS to have our siding replaced. We have called *** and the Built Wright team many times and are constantly promised solutions and to be contacted in a timely manner but that never happens. We have tried to be reasonable with our expectation of time line because we understood that a lot of people had hail damage to their homes as well, but waiting 2 years to still not even have an ETA and to have not actually received a return call from *** in 4 months despite attempts to reach out has been ridiculously unprofessional. All we want is our siding to be replaced in a professional manner so we can move on from this nightmare. Worst of all has been getting the run around whenever we try to get information. *** always seems to be with a client or can’t find our contract or is out sick or is driving or something else that causes him to not be able to call us back/answer our call/get us any information on ETA. Would love to have a resolution that ends with us getting the siding installed that we were promised.

      Business Response

      Date: 04/17/2024

      ***** ****, who is one of our Co-Owners in our Company was apprised of ******* ********* frustration and dissatisfaction in reference to her siding not being installed per initial agreement. I personally spoke with ******* ********* on Friday April 12th and relayed her information to *** ****.  He prepared a statement for her and emailed her on Saturday, the 13th.  I received a call from *** ********* on Saturday evening  with questions she had in reference to the email.  I immediately spoke with *** **** to see if he was available to meet with her on Monday.   He called her directly and scheduled a meeting with her for Monday, the 15th in the afternoon.  ******* ********* and *** **** met and resolved all issues and we will be doing her siding upon her request and agreed upon by all parties.  It was a very successful meeting and we are moving forward to resolve all issues.  I telephoned *** ********* on Monday the 15th in the evening and we spoke and I asked her if she was satisfied with everything and if she felt good with the meeting and she said "yes, it went well, she felt like *** **** was very professional, kind and understanding." She appreciated my telephone call and it was such a pleasure speaking with her and resolving her concerns, we will now move forward.

      Materials are being ordered and upon delivery the siding will be installed per the agreement.

    Built Wright Homes & Roofing, Inc. is BBB Accredited.

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