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Business Profile

Industrial Manufacturers

Vermont Castings Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vermont Castings Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vermont Castings Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a Monessen ****** vent-less fireplace in 2020 (see Installation Instructions ******** Rev. M). We did not first try to utilize this device until late 2021 (December) because the home was not complete and received occupancy in late October 2021. When we tried utilizing this and adjusting the volume of the flame - the remote did not work properly so we purchased a specialized stylus. This did not work either. We called Monessen in Wisconsin I believe (phone #************) - who wouldn't help us at all just referred us to the "dealer" we purchased it from which was ********* **** in Metairie, LA (****** ************). They claimed they didn't know when they could come out and that it was a problem with remote - which supposedly was recalled or something. They also claimed they were too busy due to Hurricane IDA. We have never been able to utilize this Monessen ****** because we cannot adjust the flame down. We need results now or will also be calling the FTC. Thank you.

      Business Response

      Date: 08/11/2022

      I contacted **** at ********* **** and he is going to call the homeowner to schedule service.  He intends to have parts with in hopes of completing any repairs within one trip.  I have called the homeowners and made them aware of this and they are expecting a call from ****.  If he doesn't call or if he comes out and is unable to make the repair, she has my number and can reach back out to me for further assistance.   

    Vermont Castings Group is NOT a BBB Accredited Business.

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