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Business Profile

Contractors Equipment

Danny Clark Co., Inc.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an excavator at online auction used and obviously without warranty. I called before I bid to ask questions they said it was a good machine they just had it for sale To long and was auctioning it off. Was advertised with 2200 hours showed up a week later showing 3000 hours. Big sticker in window from a service 3 years ago showing over 5000 hours. Very easy to see and disclose to potential buyers. I’m sure they have software to verify hours and guarantee they did because selling a machine with 2200 hours is a lot easier than one with 4 times as many which shows up from the dealer 2 months ago. I’d say this outfit is the one who had the machine at the dealer or knew about it and that’s when the hours showed up with almost 8000 hours. A lot harder to sell a 8000 hour machine vs a 2000 hour machine. So if you lie and be dishonest you can sell it. They knew 100% the true hours but decided not to disclose because harder to sell that way. So they screw the consumer over instead of them being honest. I want all My money back including the delivery charge. Its the right thing to do since they failed to do the right thing in the first place and disclose the hours they knew it had. Will also be contacting the auction company they use and expressing this to them. Will also be contacting the attorney general to let them know the kind of business they are conducting in the state. I’m tired of these places screwing the public over so they can profit from it.

    Business Response

    Date: 03/03/2025

    The machine was sold through an auction company.  The auction company performs the inspection and provides pictures for the auction posting.  All machines are used and sold as is.   We did not have the hours verified on this machine and it was sold stating the hours were unverified.    All Customers have the opportunity to check out, inspect or hire a 3rd party to inspect the machines.   We have offered the customer a Refund / Credit to another machine for the purchase price of the machine itself.  Freight not included.    Customer would be responsible for returning the machine. 
  • Initial Complaint

    Date:08/23/2022

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/3/2022 I purchased a 1986 Champion 710a motor grader that was sold on an online only auction by AuctionTime.com for Clark Heavy Equipment, Pleasureville KY. (aka Danny Clark Co) for $3,400.00. The description of the auction read:

    “EROPS, Ex-Gov't Machine, Scarfier, Cummins Diesel, Tires 12.00X24, New Clutch, Excellent Condition for Age. Starts and Runs as shown in videos but it needs Universal Joint. We will assist winning bidder with loading at no additional cost”

    When I received the motor grader, not only did it need a universal joint but also needed the 4 final drive chains and sprockets (something that you cannot see until the machine is taken apart). This machine also arrived with the driver’s seat made out of wood, 2 flat tires, 2 completely dead batteries, broken glass in door, rust through holes on both sides of the cab, leaking radiator, leaking moldboard cylinder, numerous bolts and nuts missing, and no evidence of a replaced clutch or that this machine was an ex-government road grader.

    Basically, this machine is worthless/unusable until I spend many thousands of dollars getting it repaired. I spent $235.64 in parts for the 2 universal joints and $159.07 to have the 2 tires repaired, only to find out the machine would not move, and upon further investigating I discovered the missing chain drives and sprockets. This machine will not move under its own power. I have received the quote from Arnold Machinery, the chains and sprockets will cost $4581.76 plus shipping cost. I would have never bought this machine if I knew the extent of repairs needed.

    I sent the seller, Clark Heavy Equipment, 2 emails about their gross misrepresentation of the machine’s condition. Both emails were sent to the address from which I received their invoice.

    The company has yet to reply.

    Business Response

    Date: 09/16/2022

    The business owner informed BBB that the motor grader was consigned to an auction company and sold online.  A video was made by the auction company and available with a description of the condition of the motor grader.  The consumer bought the motor grader at a salvage price of $3400.  The invoice that the consumer signed says "AS-IS" in large letters.  The business owner does not feel the consumer is due a refund at this time.

    Customer Answer

    Date: 09/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Clark Heavy Equipment sold this motor grader through Auctiontime.com.  The description and videos were provided by Clark Heavy Equipment. 

    Normally the “As Is” clause in a Bill of Sale protects the seller from liability for imperfections or flaws found after the sale.  It does NOT protect the seller when they withheld or been outright deceptive about information that would have allowed a buyer to make an informed decision.

    If the motor grader only needed a universal joint, this would have been a non-issue.  Not only did it need a universal joint but it also needed the 4 final drive chains and sprockets. You cannot see this until the machine is taken apart. As their name states, Clark Heavy Equipment, is a heavy equipment dealer.  They would be considered a heavy equipment specialist.  It is inconceivable that they were not aware that this motor grader was missing many expensive and vital components. 

    According to the Kentucky Consumer Protection Act (367.170) Unfair, false, misleading, or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful.  My next step will be filing a complaint with the Kentucky Attorney General.  I will also start a lawsuit if Clark Equipment is unwilling to make any compensation.

    So far this motor grader has cost me: $3,400 – Auction Price, $5,317.44 – Hauling, $4,922.66 – Chains & Sprockets, $2,462.92 – Bushings, Bearings, Seals, $235.64 – 2 Universal Joints, $159.07 – Tire Repair, $75.57 – Seal.
    A total of $16,573.30.  Which does not include any labor.  The machine is still not running because more problems are being found.  Yet in the auction listing this motor grader was suppose to be in “Excellent Condition”.




    Regards,



    **** ******

    Business Response

    Date: 09/27/2022

    Our Position Remains the same.  Auction Time / Machinery Trader came and took the pictures and video of the machine and posted them to their online auction.    Pictures provided on the online advertisement show the condition of the machine, flat tires, wooden seat, broken glass, rust, oil leaks etc.  All equipment sold by Clark Equipment including those sold on auction time are all sold as is where is and we encourage all customers to do their own inspection before purchasing a machine.  The grader was purchased under value at a salvage price and is in " excellent condition for its age " a 36 year old road grader. 

    Customer Answer

    Date: 10/03/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    The business offered no solution.  I will be contacting the Kentucky Attorney Generals office about the Consumer Protection act.  



    Regards,



    **** ******

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