Complaints

This profile includes complaints for E & M Heating & A/C, Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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E & M Heating & A/C, Plumbing has 2 locations, listed below.

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  E & M Heating & A/C, Plumbing

  51 E Madison St Sebree, KY 42455-2101

  
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  E & M Heating & A/C, Plumbing

  PO Box 183 Sebree, KY 42455-0183

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 15, 2022 workers from E & M came to my rental property (*** ***** ******, *********** ** ****** to fix a leak under the house. They spent 3.5 hours on the job and did not fix the problem. I was then mailed a bill for $713.67.

  

  Business Response

  Date: 10/14/2022

  Complaint from ****** ***** on a rental property located at *** ***** **., *********** **

   Our company dispatched (2) plumbers to the above location on 9/15/2022 due to a water leak. Plumbers found all the water lines in the home buried under ground in the crawl in old galvanized piping. Attempted to dig up the lines and repair the leak. The lines are in such bad condition that they cannot be repaired. Plumbers tried to explain to both Mr. & Mrs ***** that the lines needed to be replaced. They called the office and i spoke with both Mr. & Mrs ***** and explained to them what the plumbers had told me the lines due to the bad condition they are in could not be repaired and needed to be replaced. We gave the *****'s an approximate cost to replace the lines and not sure they every understood the lines could not be repaired. We had plumbers onsite for 3.5 hrs. so the invoice for $713.67 was for the time spent trying to locate the leak, excavating under the home and service truck charge. I tried to explain to the *****'s that this invoice was for finding the leak and trying to repair and could not. They stated their income was limited on this rental property and we told them we would keep the cost on the repair as low as possible and work with them on paying us. Our plumbing service manager has since spoken with the owners and trying to explain but they just don't seem to understand. They have paid our invoice in full and we are just waiting on them to approve the repair.