Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a HVAC system at the end of last year. It was installed inside and outside the residence. When I purchased the system in NO way was I told I had to pay for the install of the outside unit. When I told the sales person that my outside unit was not high enough cause I live in a low lined area. I was told they were making me a metal stand to put it on. A week passed and I contacted him again and he said they would be there Monday the next week. They show up and stayed for a bit then said okay it’s all lifted up. I took for granted it was on a metal stand bt when I went look all they did was put it up another block. I text the sales person and did it need a to be a block higher. And I thought I was getting a metal stand. That would be the last communication with him. He would not return any texts. I was forward to the install manager and he said you need to pay for a metal stand it’s $750. I said I was never told I had to pay at any time. I said well just block it another block high. I sent pics of neighbors that high. He said I don’t feel comfortable doing that. You would have to get a metal stand and someone fabricates them and we would have to make you one. I said I was never told a price and sent all the texts from sales person. He said you have to pay and we can make one. Weeks have passed between these convos. So I called and spoke to a lady and said I want to speak to the owner and she said he was not there. I told her everything that’s been going on and I told her to have him call me. Instead she said I can send you to install manager and I said no he’s not helping me. Have Dave ********* call me. She must have told install manager cause he texts me saying we have a metal stand made for you just waiting for payment. It’s Wednesday a whole other week and I never heard from the owner and no one has finished lifting up my unit. I spent a lot of money for it and just want to protect my investment. I was never told during purchase I had to pay for stand.

  

  Business Response

  Date: 02/24/2025

  
  Dave
  Broussard AC & Heating was contracted by Scott ******* to install new
  indoor and outdoor HVAC equipment at the ******* residence, including a new
  thermostat.  Dave Broussard AC and
  Heating completed the removal and replacement of the equipment, fulfilling the
  contract.
  The existing
  outdoor unit was on cinder blocks, one level high.  We installed the new outdoor unit on a new ac
  pad with one level of cinder blocks.  Mr.
  ******* called after the installation was completed and asked if the unit could
  be raised higher.  We returned and added
  another level of cinder blocks, making it even higher, now a total of two
  blocks high.  This was done at no charge
  to the customer.  Mr. ******* reached out
  to the salesman with Dave Broussard AC & Heating and asked if the unit
  could be raised even higher, due to his concern about flooding around the
  house.  Our salesman informed Mr. ******* that putting another level of cinder blocks would make the outdoor unit
  unstable and we would not advise doing so. 
  We recommend that, if necessary, a metal stand could be fabricated and
  would replace the cinder block base. 
  This stand was not included in the original proposal and therefore would
  incur an additional charge.
  Dave
  Broussard AC & Heating is more than willing to have the stand fabricated
  and installed; however, because this was not part of the original proposal
  there would be a charge for that service.

  Customer Answer

  Date: 02/24/2025

  
  
  Complaint: 22959846
  
  
  
  I am rejecting this response because: 

  Dec 27th Friday at 4:42p.m., I contacted the sales person if they could raise my unit outside higher cause I live in a low-lying area. He replied yes sir we can definitely pick it up for you and said a crew would be by Monday. That Monday I was gone all day and when I got back it was not lifted. So I contacted the sales person that same day on December 30th and he said we are having a stand made for you, it should be done in a few days. I said thanks sounds good. Wednesday Jan 8th I texted I was checking on my stand for the unit so get back with me thanks. No response, so Jan 9th I sent a text to sales rep should I call the office about the stand. Sales rep says I’ll call the guys I thought they would have done it by now but he’d find out. Then the sales rep said someone will call me in the A.M. to schedule for beginning of the next week. I received a text from sales rep saying on the schedule for Monday morning. I said perfect. Monday Jan 13 I text sales rep this isn’t a metal stand they just went up one block more. I sent pics of my neighbors units and how high they are. He said I’ll get with the office and get back to me. Friday Jan 31, I text sales rep I haven’t heard from anyone in a while and if they were going to lift my unit higher. No reply. Feb 3 Monday I text again the sales rep any word? I was told I would get a call as soon as they got of off of a meeting. And never heard from that person again. So I called and the receptionist sent me to the install manager this is Feb 7th, this person keeps saying I would have to pay for a metal stand 750 dollars. Never in any way did the sales rep tell me I had to pay. And the install manager says we can’t go a block high cause he doesn’t feel comfortable so I have to pay for the stand. I sent him all the texts from sales rep and he says well you were only a block the old unit. My old unit was 3x’s the size of this little new one. And it sat higher off the ground this one sits literally on the ground. Never got a response after install manager said they would get with sales rep. Contacted install again Wed Feb 12 you should have talked by now.  Basically says I have to pay. I call wanting the owner talked to receptionist and she wanted to send me back to install manager I said no tell owner to call. Never got a response. The leader shows the students how to treat a 15 year loyal and faithful customer of theirs. It’s horrid and I know they don’t care. I would never recommend them again. 
  
  
  
  Sincerely,
  
  
  
  Scott *******

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/21/2024 Dave Broussard's A/C & Heating submitted a proposal to replace my old A/C ducts with new upgraded ducts and also blow in R38 fiberglass insulation. The work began on 2/22 and I noticed that it was not being done according to manufacturer's specifications (Air Duct Council Specifications attached) and questioned the installers and was told "this is the way we do it." I contacted the installation manager, **** ***, who came out to my house and when I showed him the manufacturer's instructions, he told me that he didn't care what the ADC says. I've been trying to get them to redo the installation according to specs and they have refused. The blown in insulation was also not done according to industry standards which says there should be an air gap between the ducts and the insulation. And lastly, one of the installers stepped on one of the electrical ceiling boxes and pushed it down through the ceiling which has also caused lights to flicker. A technician was sent out and pulled the box back into the ceiling but lights are still flickering. The proposal states that work "will meet or exceed prevailing codes" and it does not. The proposal also states that payment is due upon completion of work. I will not pay until work is completed according to the proposal. I've attached an email that was sent to DB detailing the steps that need to take place before job is considered complete and have done nothing to correct any of the deficiencies.

  

  Business Response

  Date: 04/19/2024

  We have scheduled an inspection with ********* ************ *********** Mr. **** refused to have the inspection done.  We scheduled the inspection to ensure the homeowner that the job was done according to code. 

  Customer Answer

  Date: 04/19/2024

  
  
  Complaint: 21578863
  
  
  
  I am rejecting this response because: I didn’t refuse the inspection. The appointment was made by DB and no one told me when it was scheduled for. The inspector showed up when I wasn’t home and rejected the inspection.

  I will call the inspector to schedule the inspection. I will also ask the inspector if he inspects for adherence to the manufacturer’s installation instructions and if his inspection supersedes the manufacturer’s instructions.

  The inspector can’t see if the duct was sealed to the take-off or the ceiling box, which is required by the manufacturer, without cutting the vapor barrier on each connection but there are deficiencies that can be seen without cutting anything open. As I’ve said in a previous email to DB, I checked the bottom of several connections to the trunk line and the vapor barrier is not fully sealed to the take-off collar.

  I will present the inspector with the manufacturer’s instructions before the inspection.
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 04/29/2024

  Dave Broussard AC & Heating was contacted and hired to perform a complete duct replacement job for **** ******.  Mr. ****** signed a proposal authorizing the work to be performed.  This proposal included removing and replacing 11 ducts and a sheet metal trunkline.  In addition, the quote included blowing in fiberglass insulation.  This work has been completed and is done properly.  To validate that the work has been done properly we purchased a permit from the Permits & Codes Division of Lafayette Consolidated Government and requested an independent inspection of our work.  Our work passed that inspection with no prejudice.  It clearly states in our proposal that our work is to include “permits, installation to meet or exceed the prevailing codes.”  This has been done.  Mr. ******’s statement that this passing inspection is just an ‘opinion” is not accurate.
  
  The issue of the blinking light in the bathroom has been inspected.   Our service tech checked out the light.  That service tech found that the light was loose, where it connects to the ceiling.  He tightened the fasteners and saw that the light had been previously repaired or modified and was not “blinking”.  Furthermore, I witnessed Mr. ****** walking in his attic as well as our installation crew.  I am not in the habit of arguing with a customer, my goal is customer satisfaction.  Dave Broussard AC & Heating has tried to satisfy Mr. ******’s requests, on multiple occasions, to no avail.  
  
  In summation, the job we were contracted to do was done properlyand is complete.  It meets or exceeds prevailing codes, as shown by the inspector’s passing of the permit.
  
  I have spoken to Mr. ****** on several occasions, via email, telephone and in person at his home, making every attempt to resolve this matter. 
  
  
  
  Thank you for your consideration in this matter, 
  
  
  
  **** ***
  Sales & Installation Manager
  Dave Broussard AC & Heating

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2018 I signed a service contract with Dave Broussard. Being a single mother working full time I knew nothing about my ac and there were three of them. So I trusted them. In March I was told that the compressor went out and it would cost me $3000. When the rep called to collect payment I asked if it was working properly and she said yes. Because it is a second home and I rarely go upstairs, I didn’t return until May and it wasn’t working. The service man goes upstairs for about 15 min and tells me the pan is broken, he can not fix it, but his manager Cody would call me Monday. I asked if having a broken pan would cause me to get water on my ceiling. He said no because there was a second pan if the first one cracks. He says he is going outside to write the invoice. I look up and there are wet spots on my ceiling that were not there when I let him in the house. He takes pictures and once again, Cody would call. Monday afternoon, my thoughts on mold if it has been 99 degrees for a month, no call from Kody. This really upsets me especially since between the compressor visit and the service calls I feel like this should have been resolved. Oh, and now a coil blew or burnt as well and the is about$3000 and $975 for the pan. My mind numb from realizing my biggest investment is in bad shape. It was Tues afternoon when I was told everything that was wrong. He agreed to pay for the pan but not the coil or my ruined ceiling. Having serious doubts as to whether they had done anything to stand up to the contract. I got another ac company to come out and get a second opinion. I had a good history with Michelle *** AC but moved and didn’t realize he serviced my area. He was blown away. Me *** stated that whether it was installed incorrectly or stepped on more recently. When Dave Broussard accepted my home under his service plan he was responsible to correct what needed to be corrected.

  Customer Answer

  Date: 05/23/2023

  I don't know how to compress files but I do have more pictures of the caps that were left off which allowed all the freon to leak out and burn up the compressor which I paid $3000 in March to replace. These pictures are a reflection of the units while on a maintenance contract.

  

  Business Response

  Date: 05/25/2023

  We are very sorry you are not happy we strive to provide 100% customer satisfaction. Dave Broussard A/C & Heating offered to do all of the work and repair the ceiling. The customer declined.