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Business Profile

Windows

Acadian Windows & Siding, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Acadian Windows & Siding, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Acadian Windows & Siding, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered hurricane shutters, from Acadian last July 2024. They said they would be ready 4-6 weeks. I never heard anything from them; ever. No updates, nothing. I gave them plenty of time, and called them at TWELVE weeks to find out why I hadnt heard anything, and if my shutters had even been made. That was a forecast of other issues to arise. However, my complaint is the fact that Acadian parked their truck in my front yard, did damage, and has yet to fix it.Even though I have attempted MULTIPLE communications with them, all I hear are promises and then silence. I just want my yard fixed(correctly!) since they were the ones that put the ruts, and a hole in it. I say correctly, because their manager stated that it could be fixed by squishing it down. You cant fix treads, ruts, and holes by squishing them further down! I have photos and texts correspondences to back up my claim. Currently, to fill the hole, so as to somewhat minimize runoff, I just put the grass that I edged from the curb into the hole, but that isnt even a real temporary fix. But, since I have not gotten any response to the text I sent the ** on 4/14/25, I feel that, at this point, my only recourse is the BBB.

      Business Response

      Date: 05/09/2025

      We have spoken to the customer and are in process of fixing the issue. We dont have this happen often and will tyr our best to make things right. 

      Customer Answer

      Date: 05/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.  Acadian Windows called me the very next day after I filed the complaint and discussed the situation with me.  Later that day they sent out their landscaping contractor to measure the area of my front yard where they would be filling, leveling and covering with sod, which occurred that Friday.  I received a call, both from the manager as well as the president of the company.  The completion of the yard was satisfactory.  They also gave me two gift cards and the invoice for the installation of the hurricane shutters, which I have not received prior.  I consider the incident now resolved and closed.

      Regards,

      ******* *****

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Acadian do my hardy board siding. After a week my Freon leak. I had my electrician came out and pump Freon into it. After another week, it leaks again. So I cut out my Sheetrock and nail was right on the Freon line. I told the salesman about the issue and its seem they dont want to address the issue.

      Business Response

      Date: 09/15/2022

      Im emailing about this complaint we received from ****************. I can respond to it, but it's already been resolved and we paid for the freon leak. He said he would try to reach out to BBB to have the complaint removed. Is that even an option if he requested it? Is so is there someone in particular to speak with? 

    Acadian Windows & Siding, LLC is BBB Accredited.

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