Complaints

This profile includes complaints for PosiGen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PosiGen, Inc. has 6 locations, listed below.

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• 

  PosiGen, Inc.

  145 James Dr E Ste 300 Saint Rose, LA 70087-4006

  
• 

  PosiGen

  345 Huntington Tpke Bridgeport, CT 06610-1480

  
• 

  PosiGen, Inc.

  PO Box 4387 Portland, OR 97208-4387

• 

  PosiGen Green Grants

  6939 South Choctaw Drive Baton Rouge, LA 70806

• 

  PosiGen, Inc.

  Po Box 4387 Portland,or, OR 97208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar system doesnt work. The system shut down since April/May 2024. Called ***** times. Posigen attempted to fix system end of July. It worked for 6 hours and shut off. I call Posigen 2-3 times a week. We are in August now and my system still does not work. Posigen customer service tells me it is scheduling department fault and they cannot do anything but take my call and information. And they are not refunding money. They give me credit. Worse service Ive had with any company for 60 years on this earth.

  

  Business Response

  Date: 09/04/2024

  Dear *******:
  
  We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  
  To expedite the resolution process, please send an email to ************************************ including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Customer Solution Team to better understand the situation and work towards a swift and satisfactory resolution.
  
  Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
  
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  
  If you have questions or concerns, please contact our customer care team at ************* or ************************************ and an account manager will schedule a call to review.

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ******* I received a text from the scheduling departing about a technician will be at my house on July *******.I ask why do I need a technician as I didnt call for one.I was informed a generation error has accrued and they need to fix it. Technician shows on July ******* and after over 1.5 hours ( normally it only takes 30mins ) I was told that my panels have been off not generating any power since May 24, 2024 Moving forward l, I was on the phone over 3 times a day everyday for 2 plus weeks trying to get any human to answer why it took someone so long to tell me about the problem In the meanwhile (thinking I was on Solar) received a $750 electric bill which I told PosiGen to reimburse me for not only the lost Solar.During these 6 plus weeks of not working , the tech department has still yet to this day 8/5/2024 to reach out to set up the app Im suppose to have to monitor my own panels. There is no phone numberto contact a live person.All the meanwhile still fighting with any management person I can actually get ahold of to offer reasoning. After 2 plus very long weeks multiple times a day I got little answers but the $750 from them to pay said electric bill. Now I call again during the 4th week of July at some point to ask yet again to have the tech department call me to set up the app I am promised. Come to find out yet again my panels have been off again since July ******* or so, and again no one has contacted me, it always comes down to me calling them asking for things that are rightfully mine due in said contract. We are now at 8/5/2024 yet another 3 weeks of no solar power and have still yet to hear from anyone. Im frustrated at this entire ordeal. I am searching for not only restitution for breach of contract the amount of time, aggression and loss wages. If they cant fix anything and actually make them work for more than 3 days I want the panels removed at Posigens expense and a brand new 50 year roof put on my house at no cost to me

  

  Business Response

  Date: 08/15/2024

  We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  
  Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.

  
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  If you have questions or concerns, please contact our customer care team at *************.

  
  

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am registered on the National *** List. They call 5-6X per day trying to sell me Solar. I asked to be removed from [their] list and informed them they were violating the *** rules/law. They said on multiple occasions "We don't care about the *** list". I called them and asked for management, but they refused to engage. I want this to stop! I informed them I would call the A/G's office. They "Good luck with that."

  

  Business Response

  Date: 08/01/2024

  Dear ****************,
  
  We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction. We will be removing your contact data from our prospect listing. 
  

  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  

  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  If you have questions or concerns, please contact our customer care team at ************* or ********************************* and an account manager will schedule a call to review.

   

  Thank you,
  
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *****************************************************

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my solar haven't been producing for a month had 2 service tech come out to my house i received my electric bill called them to let them know my electric bill was almost ****** because the solors wasn't working and they knew they said nothing they can do but credit my ***** dollars i said no because that not enough you want me to still pay you the ****** lease for the solars and also pay the rest of my electric bill plus then after this month my electric bill will be higher again because i had 2 ND appt called and asked for a manager to call me its been a week and no phone call yet they had me email my last 3 month electric bill so they can see the solar cover 100 percent of my electric bill and still waiting on a Manager to call

  

  Business Response

  Date: 08/12/2024

  Dear ****************,

  We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  

  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns
  

  I believe your issue has been resolved. If you have any more questions please give us a call at ************. Thanks. 

• Initial Complaint

  Date:07/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called posigen on 6/28/2024 to pay my invoice to have solar panels removed for a full replacement of my roof. They sent me an invoice and I paid it immediately. I was told that someone would call me to schedule the removal of the panels to get the roof replaced. I waited over a week and called back on 7/9/2024 and spoke with *****. She told me my case had been closed because of lack of payment. I offered to send the invoice. She indicated that she found it and attached it to my account, and reopened the case. I was told that someone from ************* Diagnostic would make sure my panels are fully operational on their end and then this week someone would call me back. Its 7/12 and i tried to call at 5pm, i get nothing but music and no one ever picks up the phone. I am unable to move forward on my roof replacement until they remove the panels and no one will even call me to schedule something. I would like a resolution as soon as possible. I am in a lease agreement with them for another 5 years and i can't even have them removed. My question to the posigen people is if they don't get to remove my panels and my roof doesn't get replaced and i get more damages, are they going to pay for the repairs on my home? I need answers. Even if they just call to schedule something.

  

  Business Response

  Date: 07/25/2024

  
  
  
                                                                          July 25, 2024
  
  
  
  RE: Formal Complaint (Better Business Bureau)
  Dear ***** & *********************:
  We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  To expedite the resolution process, please send an email to ********************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Customer Solution Team to better understand the situation and work towards a swift and satisfactory resolution.
  Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  If you have questions or concerns, please contact our customer care team at ************* or ********************************* and an account manager will schedule a call to review.
  
  Truly, 
  
  *******************, 
  Customer Solution Team
  
  

• Initial Complaint

  Date:07/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is using aggressive telemarketers who are threatening and unprofessional. Constant phone calls and harassment masking personal information and wanting credit scores. Red flag, stay away.

  

  Business Response

  Date: 07/22/2024

  We will be making contact with ***********************. He is not a PosiGen customer, but we will get in contact with him today to gather information on who he spoke to and gather feedback. 

• Initial Complaint

  Date:07/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Posigen offered to install two separate systems on my roof. One 6.4kw system that I would lease to power my home. The second larger system would be for Posigen s use to sell power to eversource. I was to pay *****/month lease and they were to pay me *****/month to lease part of my roof for their system. They said any excess power generated by my system would be refunded to me by eversource. This was spelled out on a hardcopy form shown to me by salesman. He had me sign an online form saying it was the same as the paper copy.Months later when system is finally running, I get two bills from posigen - one for each of the two systems. I called and explained that the larger system was theirs and they were supposed to pay me. They acknowledged they have such a program and that I wasn't entered into it. Instead of paying me ***** for roof rental, they demand that I pay them 129.95/month extra for the second lease!Over the 20 year contract, that's nearly $60,000 that they're stealing from me.They lied also about being refunded for excess generated power from eversource. The "tier" they agreed to with ES says that they don't refund the extra money until I move or die. Instead of lowering my bill, they raised it by over 40%.

  

  Business Response

  Date: 07/12/2024

  Subject: Thank you for Contacting Us
  Dear *********************,
  
  Thank you for bringing this matter to our attention. We understand your and appreciate your patience as we work to address this matter. 
  We have received your case from the BBB and are currently investigating the situation to ensure a resolution. We are actively working on resolving this issue. We will provide you with further updates as soon as they become available. 
  If you have any additional information or questions in the meantime, please do not hesitate to reach out to me directly. 
  Sincerely, 
  Sincerely,
  *******************
  ************ option 4
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to from the agent ****** about what the company would offer and how going solar would benefit me, asked for my signature for identity purposes only to find out that I was enrolled in a 35 year lease agreement I spoke to a PosiGen agent on a recorded call yesterday ***************************** and was informed that I could sign a cancelation on my lease when I call back today to verify what and how I needed to go about doing such, they would not let me speak to the agent and I asked for her by name and the agent I spoke with today named ******* informed me that ***** said that she did not say anything of that nature, now I feel like they are trying to bind me in a contract after they informed me I had 15 days to cancel after activation

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 years ago I agree to purchase a 10.2 solar system from PosiGen .For a 5 years my solar system hasnt got no higher than 7.8 a far lower than my agreement with Posigen I have complained many times and nothing has happened.So I need help to resolve this issue ??

  

  Business Response

  Date: 06/24/2024

  I spoke to the customer and explained to the customer his system is working better than expected.  After going through his production with the customer and showing him how to read and understand his prodcution, he truly understand and is willing to refer Posigen to his friends and neighbors.  

• Initial Complaint

  Date:06/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed several complaints that were not addressed completely. Posigen is now asking me to initiate another BBB complaint so that they can upgrade my system.

  

  Business Response

  Date: 06/05/2024

  I have never suggested Mr. ******* complete such actions. I suggested ****************** give us a call and not continue to communicate with us via BBB. We always prefer speaking to our customers directly. ****************** does not have any working telephone numbers and directs all communication to *******************. We have spoken to ******************* several times and completed all requested actions. I suggested ******************* call her salesperson for all updates in regards to potentially upgrading her system. She obliged. I am unsure why ****************** continues to communicate with us via BBB, but we have responded repeatedly due to wanting to assist him in the best way possible.Thank you for reaching out. 
  

  Thank you,

  ******************************* | Dispute Resolution Specialist ************* (Option 4) ********************************** PosiGen Solar and Energy Efficiency www.posigen.com *****************************************************