Complaints
This profile includes complaints for PosiGen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 157 total complaints in the last 3 years.
- 55 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Company known as PosiGen promised a lower electricity bill but the bill gets higher and higher since the installment
Business Response
Date: 04/03/2024
Dear *****************,
We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ********************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
Sincerely,******************************* | Dispute Resolution Specialist
************* (Option 4) **********************************
PosiGen Solar and Energy Efficiency www.posigen.com
*******************************************************************************Initial Complaint
Date:03/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up for solar panels from Posigen. They did not deliver the amount of panels stated by the salesman, and we have not seen the discounts promised by the salesman.Business Response
Date: 03/20/2024
Dear Mr./*******************,
We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ********************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
Sincerely,
******************************* | Dispute Resolution Specialist
************* (Option 4) **********************************
PosiGen Solar and Energy Efficiency www.posigen.com
*****************************************************Customer Answer
Date: 03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from Posigen just says that they will look into my complaint, it doesn't say that they have resolved anything.
Regards,
*****************************
Business Response
Date: 03/20/2024
Customers phone numbers are disconnected. Will send an email.Customer Answer
Date: 03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Posigen claims that our phones are disconnected. This is untrue. What is true is that Posigen will insult you over the phone constantly.
Regards,
*****************************
Business Response
Date: 03/20/2024
If you would like to resolve you issue *** you give us a call at ************ option 4Customer Answer
Date: 03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Posigen has not contacted me via email or phone. They are now requesting that I contact them. I am not the business being investigated. I am very busy but if the company would like they can contact my wife (*** ************) to try to resolve this. Being as it has been YEARS of paying for a system that doesn't deliver what THIER salesman promised, I don't mind waiting a few more days.
Regards,
*****************************
Business Response
Date: 04/03/2024
We will continue to make attempts via phone to resolve your issue. Thank you.Customer Answer
Date: 04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Company has not reached out to my wife or myself.
Regards,
*****************************
Business Response
Date: 04/03/2024
************ is also invalid. It has been very difficult to service this customer with invalid points of contact. My suggestion is to reach out to us.Customer Answer
Date: 04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
************
Regards,
*****************************
Business Response
Date: 04/03/2024
This is a different number...again. I will make a final attempt.Customer Answer
Date: 04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is simply saying that they will attempt one more time to contact us. This isn't a resolution. The resolution would be to install the larger system promised by their salesman.
Regards,
*****************************
Business Response
Date: 04/04/2024
We called ****************** yesterday. We will continue to reach out.Customer Answer
Date: 04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There has been no resolution.
Regards,
*****************************
Business Response
Date: 04/05/2024
We called ****************** twice and left a voicemail. We intend to reach out daily for the next 5 business days.Customer Answer
Date: 04/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Neither my wife or myself have received a call.
Regards,
*****************************
Business Response
Date: 04/06/2024
We will give you a call once a day for the next 5 business days including today.Customer Answer
Date: 04/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Posigen has already contacted my wife and made arrangements to inspect our system. As of now though, the issue is not resolved.
Regards,
*****************************
Business Response
Date: 04/08/2024
We are currently working on scheduling to resolve your current issue. if you have an questions please call us at ************ option 3.Customer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Company has said that it will come out and check the system we have. Will update when that occurs.
Regards,
*****************************
Business Response
Date: 04/09/2024
Site inspection scheduled 4/11. We will assess issues and make repairs. If you have any questions please call us at ************ option 4.Customer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Awaiting site inspection. Will update after.
Regards,
*****************************
Business Response
Date: 04/09/2024
We will keep ****************** informed of scheduled site visit.Customer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will return an acceptance when this is settled.
Regards,
*****************************
Business Response
Date: 04/09/2024
We will keep working toward resolve.Customer Answer
Date: 04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21458918, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Posigen sent a technician out and they replaced a part of the controller. This is not what was in question and not what my complaint was about. My wife and I were originally told we would have a larger system installed on our home, but when they installed the system, it was a smaller system and we are not seeing the benefit. We would like the original system promised to us installed.
Regards,
Kenneth Woodrum
Business Response
Date: 04/15/2024
When Mrs. Woodrum and I spoke she mentioned the system needing repair. I will give her a call this afternoon.Customer Answer
Date: 04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21458918, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
She will await your call.
Regards,
Kenneth Woodrum
Business Response
Date: 04/15/2024
Thank you.Customer Answer
Date: 04/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21458918, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject Posigen’s response. Posigen sent out someone who looked at our system, and determined that they could not expand on our current system. Last word from Posigen was that they were going to send this issue to their customer service department to see about upgrading our system. We have not heard back from them since 4-18-2024.
Respectfully,
Kenneth Woodrum
Quality Inspector II
O: 504-461-3529 | C: 504-259-0767Technical Support Line: +1-855-2COOPER
10446 River Rd. Saint Rose, Louisiana 70087
Business Response
Date: 04/26/2024
Actions were to complete to repair the system. All follow up concerns may be discussed via phone. I will call Mrs. Woodrum today.Customer Answer
Date: 04/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21458918, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason for the complaint was unfulfilled promises made by Posigen's salesperson when we first decided to install solar panels. They are now saying that our tree is blocking the roof and that they can't enlarge the smaller system they installed. Why wasn't this brought up before we agreed to the installation? Also, a Mr. Elvin was supposed to put in a ticket with customer service to allow us to upgrade our system. See attached screenshot.
Regards,
Kenneth Woodrum
Initial Complaint
Date:03/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling and leaving voicemails on my underage daughter's phone trying to solicit her to buy Solar equipment and services. They have been asked to cease and desist verbally yet continue to call and leave voicemails multiple times a day. How can we resolve this?Business Response
Date: 03/20/2024
We are deeply apologetic. We will stop calls immediately.Initial Complaint
Date:03/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PosiGen is the company that installed our solar panels. With the install comes a 10 year warranty. Sounds great - YEAH! FOR POSIGEN!! Now if any other company touches the solar panels the warranty is void. and if any happens they do not have to make any repairs. Their service is horrible. First, if you can get anyone to answer the phone, you are lucky. Expect a long wait. Then you find out, no one knows any thing I called on Friday and they told to call back on Monday, they were not receiving service issues on Fridays. Finally I managed to get on a Work Order. For all the good that does. It has been 3 days and they still dont have even the day they plan to come by my home to fix the panel. Worst service ever. And why should they care they have the homes locked in. Our only alternative is to pay off the lease and remove them or suffer their poor service.Potential customers should be aware of what they are getting into, before they purchase anything form this company. It wont be hard to see. They were like this even to get the solar panels out on the house. In my case, it took 9 months.Dont get me wrong; I love the solar panels; but I hate the service PosiGen gives its customers.Business Response
Date: 03/19/2024
Dear Mr./*********************,
We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ********************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
Sincerely,Thank you,
******************************* | Dispute Resolution Specialist
************* (Option 4) **********************************
PosiGen Solar and Energy Efficiency www.posigen.com
*******************************************************************************Initial Complaint
Date:03/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company promised me that their solar system would save me on my energy bills. They lost my first contract. Signed a second contract installed a broken used system on my house left trash in my yard system did not work. After months of dispute with them they finally changed my unit to a new and still output was not up to par. They finally sent out tech. he said that they undersized my unit and installed it wrong. Between them (*****) telling me its my fault and they did no wrong this has been a 3 year problem. Cannot get them to call me back when they promise to call me.Business Response
Date: 03/13/2024
Spoke to ******************. Will continue to follow up.Initial Complaint
Date:03/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January ************************************************************************************************** my bedroom closet. After his assessment I was told that it was possibly from the panels brackets and they would have to be removed by posigen. On February 1 called posigen and was told I would have to submit a written report from roofer and pictures, which I did. From this day I have not gotten any assistance. Every time there is a hard rain the problem is worse. I have to put pails/buckets in my roof to catch the rain. I have called emailed posigen week after week no one has called nor came out to do an assessment. This is why I felt that I should contact the BBB. The are giving me the run a round.Business Response
Date: 03/12/2024
Dear ***************,
We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ********************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
Sincerely,******************************* | Dispute Resolution Specialist
************* (Option 4) **********************************
PosiGen Solar and Energy Efficiency www.posigen.com
*******************************************************************************Initial Complaint
Date:02/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My solar panels have not been functioning properly since June of 2023. When I rented the systems, I was told I didn't have to do anything as they monitor the systems. I called once and was told that they monitor the systems and there was no need for me to call. I noticed that my electric production was going down in Aug./Sept. but did not call because I thought it might just me. I received my Oct. bill and it showed very, very little production. I went out and checked the systems and they were showing a fault. I called and couldn't get a repair person until Dec.15. Now I am without production and am paying the full cost of my electrical use. The repair person said it was a part to be replaced and it would take two weeks. After three weeks, I called and was told it would take two months! Later in Jan. I get a call that the repair guy is coming-no advanced notice. I then get an email saying he has to return on Feb. 7 because the system was running but not showing at the shop. I have been negotiating with a team leader, ***** to get some kind of relief--all they wanted to offer was to not have me pay my rent for 6 months but that they would extend my contract for those 6 months(that is crazy!!) I was finally able to negotiate a relief package for one of the systems for six months (my rent is waived for that system). They had told me to sign the one they sent to get into process which I balked at because I figured that would be the last offer and we would not negotiate any further for the 2nd system--which is exactly what happened. I have been emailing for the past 3 weeks and have as young people say been ghosted! I am simply asking for the same relief that they gave me for the other system a total of $180. I can't believe a company as large as this can't do a public relations gift and has pushed me to report their poor customer service. I guess I have to wait until I get my next electric bill to see if it's working. Apparently, 80% is good enough.Business Response
Date: 02/27/2024
Dear ******************,
We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
Sincerely,******************************* | Dispute Resolution Specialist
************* (Option 4) **********************************
PosiGen Solar and Energy Efficiency www.posigen.com
*******************************************************************************Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Posigen **** installed a Solar Powered 6KW AC generation system without battery backup in April 2014. In November 2023 I noted the DC/AC invertor display was showing at error on VIN 2. voltage should have been 311v but was showing only 40v. I called to report and resolve issue. They stated they could not see my data due to modem not be 5G. Each month I paid for it to be 5G. After that I decide to investigate and noted my Slemco bill (primary power provider) that the solar system has not worked properly since June of 2022. During my contract signage my understanding was that they would be monitoring and dispatch a tech to any repairs. Not true!!! I have called many times (6) to get this issue resolved. I even sent copies of Slemco supporting documentation via ***** which I sent certified. When I called for status update they say I don't have my documentation copies. At this point their response is at ************* Reps are busy and will get back to me asap. No one calls back.. not true!!!I'm now stuck with a system that is not working and receiving Posigen bills that I will not continue paying until all issue are resolved..Business Response
Date: 02/26/2024
Dear ****************,
We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ********************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
Sincerely,
******************************* | Dispute Resolution Specialist
************* (Option 4) **********************************
PosiGen Solar and Energy Efficiency www.posigen.com
*******************************************************************************Initial Complaint
Date:02/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our bills have always been higher since having Posigen. I have made several attempts to contact them with no resolution. The most recent started in December . I was told we were producing more then expected and to send most recent bills to *************************************** which I did and got a confirmation email. Never heard from anyone & asked someone contact me after review . 2 different people contacted my husband and said they would look into it and were very concerned he sent the bills . Finally, called again because those people never called back & spoke to *** who was very nice and expressed my frustration (which is all recorded on their line) assured me **** would call me back in a half hour and he couldnt close case until 3 attempts to contact . She let me know I saved $5 by having them as *************** Never heard back from **** (Monday would be 2 weeks) called today and spoke to **** (shared my frustration again because I get the same response that they will call me back) she assured me she would call in 10-15min to let me know if she got the email with bills or not. Then a follow up call after she reviewed them . So I forwarded the emails from December with bills going back until August and a separate email with bills from 1-1 , 1-31 and 2-2 . Everyone always sounds professional and like they care and will call back and its been on going . We arent saving and paying a fortune to UI and them! We were guaranteed savings that werent true and everyone we talk to with Pannels from other companies never have a bill higher then $32 . I understand everyones usage is different but we are hardly home and producing more then we were expected ? Nothing makes sense and the no call backs or follow *** after they review account is very unprofessional and makes us wonder even more whats really happening here .Business Response
Date: 02/27/2024
Good afternoon. We have attempted to give you call. May you give us a call back at ************ option 4. Thanks.Customer Answer
Date: 02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received one phone call which I missed because we were having dinner on Friday at 5:45pm which he left a voicemail telling me I fell off his list somehow stated he would try again Monday and I never received another call . *** made so many attempts and talked to so many people and just get lost because no one can explain these outrageous bills that we now pay more now then before . Please contact us for removal
Regards,
***********************
Business Response
Date: 02/28/2024
We will continue to reach out to reach out. We have made several attempts at giving you a call.Customer Answer
Date: 02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You have tried to reach out one time on Friday at 545! Ive been reaching out since December to get the same response and continue to call and am reassured someone is working on it and will call back and dont to do the **************** again and again . Something needs to be done
Regards,
***********************
Business Response
Date: 02/28/2024
again we have made several attempts at reaching you. We have yet to get any responses. We will continue to reach out.Customer Answer
Date: 02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You have contacted me by one phone call on Friday where a voicemail was left stating you would call Monday and didnt & now one call today that was not helpful . I asked my contract be sent to me via email and Im going to seek advice and will call by next week to see where we go from here . Please dont make it seem like your company is good at returning calls because I know well that everyone seems so nice and claims they will call you back and dont . Im sick of this game and wont keep playing it because you are not a good or loyal company .
Regards,
***********************
Business Response
Date: 02/28/2024
This issue has been resolved. All customer requests are fulfilled.Customer Answer
Date: 02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is far from resolved. Just because you contacted me once to say theres nothing wrong on your part and its UI ? Unbelievable worst company I have ever come across and wish to have panels removed and will get a consult to review all this information with me
Regards,
***********************
Business Response
Date: 03/13/2024
Dear ***************,
We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ********************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
Sincerely,******************************* | Dispute Resolution Specialist
************* (Option 4) **********************************
PosiGen Solar and Energy Efficiency www.posigen.com
*******************************************************************************Customer Answer
Date: 03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already sent all documents and have no other information then what they have . We have contacted an attorney so I will ask him to send everything again as he will be helping us handle this further . Im not sure why this is always a run around with posigen but it needs to stop and they need to stand behind their clients
Regards,
***********************
Business Response
Date: 03/13/2024
Spoke to ******************. Issue was resolved. Forwarded me significant others number. Called and left voicemail. Will continue to follow up.Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not agree to buy Solar from Posigen, I was told it was free government incentive to save people electricity and money. This system has literally NOT saved any money and has billed me ****** nd 90$ monthly payments of 90 $ yet is only providing 79 ***** of energy a month which amounts to a 10 $ savings with Eversource. Please cancel this service as I was taken advantage of and lied too.Business Response
Date: 02/14/2024
Dear *************,
We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ********************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
Sincerely,******************************* | Dispute Resolution Specialist
************* (Option 4) **********************************
PosiGen Solar and Energy Efficiency www.posigen.com
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