Reviews
This profile includes reviews for PosiGen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 114 Customer Reviews
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Review fromJeanne S
Date: 06/02/2024
1 starJeanne S
Date: 06/02/2024
Here is my review. Horrible company. No one calls me. I left a one star rating and get an email thanking me for my great review. Wrong. Actually it is minus a one star.
PosiGen, Inc.
Date: 06/10/2024
Hello, we are sorry to hear that you are having a bad experience with us. Earning your trust is at the heart of everything we do and we would appreciate the opportunity to make this right. I have located your account information and will have a member of our customer care team reach out to you directly to address your concerns.Review fromVeronica R
Date: 06/01/2024
5 starsWell you ask, From start to finish all levels me satisfied, I am very happy and please with all the service involved ?? ?? ????????I'm happyReview fromMahreen M
Date: 06/01/2024
5 starsVery satisfied with their services. We trained staff . They help me a lot through out the process. Thanks for everything you did for us .Review fromJeffrey84
Date: 05/08/2024
1 starJeffrey84
Date: 05/08/2024
I have damage with PosiGen's solor panels than was installed on my home. Their panels are cracking my roof due to the weight. So I called them to remove them so I can repair my roof. They wants to charge me $1500 to uninstall them. But it their panels doing the damage. Besides I need the money to repair my own roof. They not going to help me with repairs. They option was pay for unistallment, your roof is going to collapse or wait 90 days. I need this now my roof is not looking good. I been with them for at least 7-8 years. That's how they treat thier long term customers? PosiGen needs to work with their customers in need of serious assistance. My roof also has cracks in it with water spot with rain leaking in. My roof can collapse at any time and i have kids at home im afraid it might collapse when my family is there. It leaves me with the decision to part way with them. And have the nerve to talk about remaining balance. That's least of my worries right now. I'm force to take legal action. No assistance what so ever.PosiGen, Inc.
Date: 05/09/2024
Hi ******, we are sorry to hear about your disappointing experience with PosiGen. I have escalated your concern internally and a member of our team will reach out to you directly today. In the meantime, feel free to email us with any specific details at *********************************** Thank you.Review fromJoshua M
Date: 05/02/2024
5 starsThey did everything they promised. My Electric bills were 300$ mo/ with peco my last one was 40$ after solar! Cant complainReview fromRaymond N
Date: 04/02/2024
1 starDealing with POSIGEN is like me being Radioactive due to their non compliance with ANY requests that i proposed.Review fromL. Bryan F.
Date: 03/14/2024
1 starL. Bryan F.
Date: 03/14/2024
I have called and emailed the company many times and no one has returned my calls or my email.I was wanting them to tell me which back up battery to buy for my system Also I was told to lease instead of buy because they will update as technology changes but they installed a used mechanical box I definitely dont recommend PosigenPosiGen, Inc.
Date: 03/18/2024
Hi *****, we are sorry to hear that you are not having a great experience with PosiGen. Earning our customers trust is at the foundation of everything we do and we would appreciate an opportunity to make this right. I have escalated this issue to our customer care team and someone will be in touch with you very soon.Review fromMatthew L
Date: 03/12/2024
1 starMatthew L
Date: 03/12/2024
A Family friend started to work for PosiGen so we let him give us the sales speech and liked what we heard. So we decided to speak in further detail to his manager and him on a zoom call since he was new and still learning. The manager was not prepared for the meeting with info about us but mustered through, during this meeting we heard about a free energy audit of our home provided by PosiGen. The manager explained to us that any deficiencies found would be fixed by PosiGen at no cost to us. I found this hard to believe and asked at least 3 times that it would be no cost to us and he confirmed that it would be free of charge. He stated that the federal and state government gives them energy rebates and funding to help homeowners be more energy efficient. The Manager stated that they have funding that covers all of these upgrades. I was thrilled to hear this because I knew we needed Insulation in my attic from a previous energy audit, so again I asked Posigen will insulate my attic for free if I get these solar panels and he said yes! So after hearing this and the fact that they said they we would probably only have a $20 *************** bill we signed up. The Energy audit was completed and we did indeed need insulation in the attic but now when I ask what's the next step to getting the insulation in attic done, surprise no one knows what we are talking about. We were told by the same manger from the zoom call that he never said any such thing and we were wrong. We than spoke to the cancelation department and they said that none of their people would ever say such a thing. We than canceled the contract and would warn anyone to stay away from PosiGen they make false promises just to get the deal.PosiGen, Inc.
Date: 03/18/2024
Hi *******. Thank you for taking the time to leave this review. We are sorry to hear that you had this experience with our team and can understand your frustration. We want to let you know this isn't the PosiGen norm, and we are using your experience to improve our sales and training processes to avoid similar experiences going forward.Review fromApril B
Date: 03/06/2024
1 starApril B
Date: 03/06/2024
My first experience with them was pretty good. But a tornado ripped half of them off of my house which voided my contract.I had to fight hard to get them to remove the remaining panels so that I could get my roof fixed. Then I tried to get a new contract.No one ever came to have me sign a new contract. They installed new ones, did energy effiency upgrades, etc but never connected me to the grid.Its been a year and no one will call me back. Every time I call I have to explain everything over. Since then my energy bills through winter were higher then theyve ever been. Meanwhile I have solar panels sitting, unused on my roof.If I could give zero stars I would.PosiGen, Inc.
Date: 03/07/2024
We are sorry to hear that you are not having a great experience with PosiGen. Earning our customers trust is at the foundation of everything we do. We would appreciate an opportunity to make this right. We've escalated this issue to our customer care team and someone will be in touch with you very soon.Review fromGail W
Date: 02/22/2024
5 starsI have been a PosiGen customer for almost 2 years. I was given the runaround by 2 previous solar companies, but ****************************************** was a pleasure to meet. He assured me he would guide me through the process and be available for any questions until the end, and hes still available. My experience with PosiGen has been positive the entire time. My electric bill was $12 for 9 months in 2023.
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