Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give negative stars I would. Had problems with the car since day one. **** kept saying how hard our credit was to work with. Said they did an oil change but clearly didn't I looked under to see that the oil plug was stripped. Said he would just cut off the sway bar cause its "too crammed in there" to get to the bolts rather than just fixing it properly after he was told that there is a rattle coming from that area. Transmission is rough changing gears even though he said it was "smooth". There is a rough squeak in the passenger side. The ac/heater only works on 3 & 4.Check engine light came on took it to ******** just cleared the code rather than fixing the problem. Got flustered and got snippy with me when I was asking questions on weather or not it would pass inspection doing the "fixes" the way he wanted too. And that is just the tip of the iceberg I haven't had this car long. Promised to fix things and never did. Or said he would fix them ***** rigged. Not including the fact my acquaintance got a newer looking car from him and that is already making noises it shouldn't. This is the worst used car salesman I've ever been to period. After I already bought the car I looked more into reviews given and they are posting people's personal info when responding which I'm pretty sure is a breach of rights and privacy in the eyes of the law. Now the transmission is now not functioning and the care is completely inoperable and now I am stuck paying for a loan on a car that I can not use, So I am looking to get a refund from the business so that I can go and purchase a new vehicle for my family that is A LOT safer than the vehicle I purchased from Alternative Motors. Also the Amount requested is a down payment of 1600 in card transaction and Also 1000 dollars given for a car trade in that I later found out that was junked in a junk yard

  

  Business Response

  Date: 05/02/2025

  ******* came to Alternative Motors because he was unable to get credit approved elsewhere. We used to use a company called Credit Acceptance for subprime financing. For people with bad credit, no credit, or unable to use a traditional bank. ******* opted out of having an extended warranty because he said he wasnt able to make that monthly payment. We only have a 60 days 2500miles warranty that we give everyone. Vehicle did pass inspection before said problems happened. He traded in a car that he said he did have a title for . We found out later on way there was no title. It was only junked after we spoke to the bank that had a note on it and they did not want to come get it. So we were unable to do anything with it so we gave him $1000 for a trade that we did no receive any money for because there was no title. I dont recall the interactions that he is talking about. He bought the car back in mid August 2024.  His warranty would have expired in mid October 2024. Looking back at the cameras see where there was anything interactions like he is speaking of.

   

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint I have filed against Alternative Motors when I bought my car in August it had some issues with it that the owner agreed to fix which is why I purchased the car. Then I try to schedule the appointment to get these things fixed and he books me out past my warranty date so that I cant get them done on my warranty. My brakes and rotors tells me I owe him $100 because I don't have $100 he wont talk to me wont work with me. Won't do anything. I have had nothing but problems with this car since I got it it has been in the shop since February 22 I want Alternative to fix my car. I have a $10,000 loan on this vehicle and I cant even drive it.

  

  Business Response

  Date: 06/27/2024

  I apologize I'm just getting to this complaint I have been out of the office for some time now. I just wanted to start off this is the first time seeing a complaint somewhere about this vehicle. Last time you had work done was on Nov 30, 2023 you came here to have a brake caliper, pads and rotors, and hood latch repaired. Which was all done. When we contacted the warranty company they said that the warranty that you purchase (through ****** ********** and ***** - a warranty that can be used at any local garage not just in our shop) on July 22, 2023 for 12months or 12,000 miles had expired because the day your car was here on Nov 30, 2023 your current miles were 137,594. (Purchase miles was 123,975 miles making it 13,619m so it was over the 12,000m). So when the warranty said they were not going to cover it. Paul then felt bad and said he was cover what the warranty should have covered this time but he would appreciate if you still paid your $100.00 deductible that was required no matter what. Which you did not pay at that time. Nor attempt to pay at anytime. Then you again reach out on Feb 2, 2024 because something was going on with your car. Paul said your warranty was up and you still owed us $100.00. He would have done the work but you would have had to pay for it for the car left the shop. You said you didn't have money. He said he couldn't do the work for free. And that's how it was left. Never said we wouldn't do that work just not for free. Unfortunately the car was driven out of it warranty miles and that's out of our control. 

  Customer Answer

  Date: 07/01/2024

  In response to Alternative Motors first thing is first when I purchased the car there was a bunch of lights on and was agreed with Alternative Motors that they would fix that problem after I purchased the vehicle. Those problems never got fixed. They told me I had new brakes and rotors yet it definitely did not which is why the brakes and rotors had to be done. It would've been covered under my warranty regardless of the miles didn't schedule me an appointment out for a month and then change it  also, the hundred dollars wasn't paid because I was bided on the phone and called a bunch of names by the owner Paul, which is completely unprofessional and inappropriate. The hood latch was not fixed. It was rigged with the cord hanging out the front by the grill so that I could pull it to open the hood.  Also, I have had nothing but problems with this car since I purchased it told things were in great condition and it was a reliable vehicle and it has been anything that none of the things that they agreed to do have been fixed to this day

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle on Jan 10th for 7995. Only had it for 2 weeks driving the 2weeks before was the dealership putting new tires and fenders on so my 30days is over on the warranty. The check engine light came on it’s misfiring on cylinder 6 and the oil pressure sensor is gone so driving back and forth to work is nearly impossible. I have to pay to have it fixed

  

  Business Response

  Date: 02/14/2023

  I was unaware there was a problem with this car. ******* last spoke to me on 01/30/2023 at 620pm I have text messages to show. She still owed us a down payment of $1000.00 never once said anything was wrong with her vehicle. Just told me it was hard to get to me because she worked long hours and had to get home to car for her dogs. We have a 60 day warranty which is first 30 days everything is include or 1250 miles and the second 30 days we cover the labor the customer covers the parts or 2500 miles. If she went over those miles then she would  be out of warranty. But I was not told once about there being a problem. So I can't fix something if she doesn't respond. I tried her again 02/02/2023 and then again yesterday 02/13/2023 about her down payment. No response or complaint about the car. Until today. She has gotten cars here before I was told with no issues. So not sure why she wouldn't have called me. She has my personal cell number. 

  

  Business Response

  Date: 02/15/2023

  So you keep adding and making more things up I see. That was not in the original claim. When did this all happen? And receipts of work being actually done? I know you just don't want to pay your down payment. Should have known when you missed your first payment arrangement. And that's not why you are dodging my phone call. Even if that really did happen with Paul you know I was calling from my cellphone and I would have helped you. If I have to take it to small claims court I will. Again it would have been all fixed for free because your 30 days ended on Jan 13th. Even today I would have put the parts in for free you would have had to pay for the parts. But you chose to NOT come to me and pay out of pocket. I didn't tell you to do that. 

  Customer Answer

  Date: 02/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The business is making things up and making accusations which is not exactly professional. Especially for a place such as yours 
  
  Sincerely,
  
  
  
  ******* ******