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Business Profile

Ophthalmology

D'Ambrosio Eye Care, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

This profile includes complaints for D'Ambrosio Eye Care, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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D'Ambrosio Eye Care, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a contact lens exam with the intent to have contacts prescribed in time for my daughter's wedding. I began the process on 5/1/25 and by the wedding on 6/21/25 I still did not have a trial pair that worked. I believe I tried six different prescriptions during the course of that time, and none of them worked, so I contacted them to ask for a refund. I explained that I had paid for a service that should have included me walking away with the correct prescription, but instead I walked away empty-handed and frustrated since despite the repeated attempts, and repeated appointments, they repeatedly gave me the wrong prescription. In the end I have nothing to show for my money my time and my efforts and I can never get my daughter's wedding day back to correct this. It was a huge disappointment, but they didn't care. The manager I spoke to told me that there is never any guarantee that I would receive the correct prescription, which I find absurd. What else was I paying for then?? He was unwilling to help me at all and refused to refund me the fee I paid.

      Business Response

      Date: 07/15/2025

      Please find the attached letter of our response.

      Customer Answer

      Date: 07/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, and their agreement to refund me the fitting fee, is satisfactory to me.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:12/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/8/23 we visited D'Ambrosio for a scheduled eye visit for my son *****. At this point we were under a new Insurance provider "'****** *** *******'. Despite providing the new insurance cards the business' continued to charge the old insurance provider on file for the visit. On December 22nd I noticed the charge of $230 on my statement due to 'coverage terminated'. I placed a call to the office and was told as it was over 90 days they no longer could charge the correct insurance. I am looking for my visit to be covered under my medical plans that I still currently have. The fault was no way my own, in addition current practices have shown that the office makes phone calls if they run into situations of no insurance converge to validate the information in which this never happened.

      Business Response

      Date: 01/05/2024

      Please find our response letter attached.

    D'Ambrosio Eye Care, Inc. is NOT a BBB Accredited Business.

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