Complaints

This profile includes complaints for Aqua Leisure's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aqua Leisure

  525 Bodwell Street Extension Avon, MA 02322-1098

  
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  Aqua Leisure

  PO Box 239 Avon, MA 02322-0239

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Aqua-Leisure Recreation, LLC Airhead Division,I am writing to express my dissatisfaction and concerns regarding a recent issue I faced with the Airhead towable **Force 3. I have always held Airhead products in high regard, but unfortunately, my newly purchased **Force 3 failed upon its initial use.In response, I filed a warranty claim which was approved, to my relief. However, I was later informed by your customer service department that both parts and full units of the **Force 3 are currently out of stock. What's more troubling is that the restocking is not anticipated until the next season. This situation effectively renders my warranty useless for a significant period of time, which is quite disappointing.As a long-time, loyal customer of Airhead, I understand that errors and product issues can occur. However, the lack of inventory should not be a valid reason to negate the applicability of a warranty. Over the years, I've consistently chosen Airhead towables for their quality and dependability, but this situation has certainly put a strain on my faith in your products.That said, I'm eager to find a reasonable solution to this issue. Airhead offers similar models that are currently in stock, such as the Comfort Shell 75 | 1-3 Rider Towable Tube. I would be more than willing to accept this as a replacement for my faulty **Force 3.Alternatively, I'm also open to upgrading to the Super ***** | 1-3 Rider Towable Tube. Although this is a more expensive model, I would be happy to cover the price difference.I hope this matter can be resolved promptly and that we can come to a solution that is both fair and customer-oriented. Thank you in advance for your attention to this matter.Best regards, *******

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************