Vacuum Cleaning Systems
iRobot CorporationInformation and Alerts
Service Area
- AK
- AL
- AR
- AS
- AZ
- CA
- CO
- CT
- DC
- DE
- FL
- GA
- GU
- HI
- IA
- ID
- IL
- IN
- KS
- KY
- LA
- MA
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- ME
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- MI
- MN
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- NC
- ND
- NE
- NH
- NJ
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- OK
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- PW
- RI
- SC
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Important Information
Additional Info
Customer Complaint
BBB with the use of artificial intelligence, analyzed the complaints on 6/26/24
BBB shared the findings and recommendations with iRobot Corporation.
The findings appeared to show:
- Product reliability (warranty and repair issues)
- Customer service (refund and exchange problems)
- Product performance (service issues)
- Delivery and logistics
iRobot Corporation on 7/21/24 responded to BBB with:
iRobot’s values align with the BBB recommendations. Many of the recommended programs already exist today at iRobot, and we are always iterating and working to improve our processes.
- Quality control:iRobot has a robust quality operation which is broken down by product and area. Hypercare efforts are run with each product launch.
- Customer Service Training: All of our customer care agents are put through a rigorous process of in-person training and self-directed training modules, followed by a shadow period with seasoned agents before they work independently.
- Our website provides detailed information on each of our products, including features, specifications, our 60-day home trial, warranty coverage, customer reviews, and pricing. We also offer a "Help Me Choose" feature and a "Compare Products" tool to assist customers in their shopping journey. Each of our products has a detailed owner's guide and we have an online database available on our website with access to hundreds of product-related knowledge base articles. Customers may also reach out to our Customer Care team with any product questions.
- iRobot utilizes UPS as our delivery partner. Our warehouse, logistics, and customer care operations teams work closely with UPS to settle delivery issues, disputes, and inquiries from our customers.
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