Complaints

This profile includes complaints for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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• 

  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

• 

  Zipcar

  191 2nd St San Francisco, CA 94105

• 

  Zipcar

  654 Seymour St Vancouver, BC V6B 3T4

• 

  Zip Car Rental

  3137 Warner Ave. Toledo, OH 43615

• 

  Zipcar, Inc.

  Multiple addresses Atlanta, GA 30324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Zipcar membership some time in 2022. Today I realized that Zipcar has continued to charge me for a membership, despite that I canceled and that I have not used any Zipcar services since 2022. I want the $15 that was charged to me in 2023 and $20 in 2024 to be refunded. I have tried contacting Zipcar directly, but the agents have been unhelpful and my request to speak to a supervisor resulted in the agent hanging up on me in one instance and in the other instance telling me that she had no supervisor and then leaving on hold for an indeterminate time.

  Business Response

  Date: 03/06/2025

  We have reached out to the member and believe the matter to be resolved. 

  Customer Answer

  Date: 03/07/2025

  Thank you for resolving this problems. I see that the credits have posted to my account.

  Best,

  *****.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15th I rented a zip car as an **** driver the price of $99 with a guarantee of unlimited electric charging that they provide from EVgowith a card in the vehicles thats supposed to be supplied they can be used at any charging location in the area free of charge for us during the 2 hours rental. The car that I rented was a Chevrolet bolt EV license plate number ******* which came with the card ********. I got in the car started the car up went to a charging station to find out that the car did not work. I contacted Zipcar on the phone. They told me that the card was working. I told them they did not work. I up **** the electric company that provides the service of the charging. They let me know that that card had not been working since July 20 of 2024 I rented this car on February 15 of 2025. I then called Zipcar and made a three-way phone call or EVgotold them that this card had not been in service from the year. They then said that they would give me a credit and I would have to rent car and I said why would I have to pay for another car when you never provided me the services that I paid for in a contract with youas an **** driver and they told me that that was ****s contract and thats what **** set up and thats why we have to keep paying. I knew that was a lie because I already spoke with **** and they said the only thing that they arranged was the price that they didnt say we had to keep paying . I told the young man on the phone that I would try to make it back to the station as close as possible and thenthey would have to send a tow to pick the car up because they didnt equip me to go to a charging station to charge the car and obviously I already found out that theyve charged me with A tow fee of 139 as well as **************** the car has not been active since July 2024 Verified by **** after numerous attempts of talking with Them they wont cooperate and remove these charges With proof that fleet card ********* has not been active

  Business Response

  Date: 03/06/2025

  we are actively working with the member to resolve the issue 

  Customer Answer

  Date: 03/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in 
  

   

   I refuse and reject their answer because they keep lacking accountability and admitting that they were wrong after me, submitting from their own online personnel and phone line personnel if they were in the wrong. They keep trying to shift and make it as if it was a glitch when it was not a glitch. I provided nothing but evidence from EVgo That that card has not been active for almost a year. That is not a glitch and its a shame of business keeps ducking and not being held accountable the way they were trying to hold my account accountable. They did remove one thing, but then they turned around and deactivate my account within a two hour time span the same way that they did my account after Im the one that scheduled everything with them on the phone thoroughly and they gave me a two hour response time And when they didnt get a response in less than two hours, they took it upon themselves to hold me guilty, which is the same thing that theyre doing here right now that supervisor is also the same supervisor that was rejecting me the entire time until you got a picture of the Better Business Bureau as youve already seen from the evidence that Ive given and this person is still not taking accountability after you reaching out to them. Theyre trying to make it seem like its still my fault but theyre gonna do me a favor and give me a $50 credit after removing hand it charges that they are known for practicing and people complain about on a daily basis have to do in research through you to see that And it is ironic that on the phone I called them again and say how didnt you apply to $50 credit and I dont owe you anything you should actually owe me a $10 credit because math says 50 subtract 40 for tolls means you owe me $10 and they still deactivated my account again so no Im not accepting this

  Business Response

  Date: 03/18/2025

  We are actively working with the member to resolve the issue 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After months of trying to resolve my issue with zipcar I sent below message and received no answer I still have to pay for my membership even though my account has been locked for months (September 2024)On Mon, 17 Feb 2025 at 09:34, ****** ******** *************************** wrote:Dear Zipcar Customer Support,I have been trying to resolve this issue with my account since September 28th 2024, and despite numerous calls and emails (16 emails and over 20 phone calls), my account remains locked. This has prevented me from using the service I am paying for, and I have been unable to close my account despite my requests.While I appreciate the partial reimbursement of my membership fees, this does not fully compensate for the prolonged inconvenience, lack of service, and the time I have spent trying to resolve this issue. I have been wrongfully charged for a service I cannot use, which raises serious concerns about unfair business ************ this point, I am formally requesting the following:Immediate resolution of my account status immediate closure.A full refund of all membership fees paid since my account was locked (not just the partial amount already reimbursed).Compensation for the inconvenience caused In addition to a full refund of my membership fees, I am requesting a compensation of $1,000 to account for the considerable inconvenience, my inability to access the service, and the additional costs I incurred for alternative transportation.If I do not receive a satisfactory resolution within 7 days, I will have no choice but to escalate this matter, including filing a complaint with consumer protection agencies, the Better Business Bureau (BBB), and exploring potential legal action for improper billing practices.I expect a prompt response and resolution. Please confirm how you intend to resolve this issue.Sincerely,****** ********

  Business Response

  Date: 03/06/2025

  We have reached out to the member and believe the matter to be resolved.  

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Zipcar membership for a few months. I paused the membership because I did not need it. I went to unpaused it today and pay the balance of *****. Zipcar took out ****** causing my account to overdraft. Overdraft fees cost 15 dollars at my bank. I called Zipcar and they said I should have locked my card after the transaction. He says Zipcar takes more money a lot and that I have to wait to get my funds back. Now I no longer have funds in my account to go to my long awaited medical appointment. How does a business have a right to overcharge someone. I want my money back and the 15 dollar overdraft fee

  Business Response

  Date: 03/06/2025

  We have reached out to the member and believe this matter to be resolved. 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a Black, Zipcar Ride share vehicle on 12/30/24, located at ************************************, from 1pm-7pm, The plate number was MLV8179. On February 10, 2025, I received an email from Zipcar, that I received a Parking Violation Notice from the ******************** $84.60. It was a $51.00 ticket with added fees. Zipcar immediately tried to charge my card. It just so happened that the location of the violation was the exact address of where the vehicle was picked up from and dropped off. The ticket was dated the next day, December 31, 2024. I believe that Zipcar is liable for any expenses/violations with the City as their signs were on the same pole as the City's. I am refusing to pay. Furthermore, because of my refusal to pay, they charged my card the membership fee of $10.08 on 2/24/25 and then on 2/27/25, Zipcar unilaterally deactivated my account.

  Business Response

  Date: 03/06/2025

  We have reached out to the member and believe the matter to be resolved.  

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 16th date of transaction When searching online for a day rental car company i went to Zipcar. I entered the date and hours needed for a car and was quoted prices of $3.50/hr for numerous cars in my area. However, to book the car you first need to sign up for Zipcar which entails a $25 "membership application fee" which they state is non refundable. Once I signed up though and paid that fee, when I went back to book the car all the prices changed to ~$15/hr (this was in a 5-10mins window span). It's clearly a bait and switch tactic to 1) get the application fee and 2) charge a higher price than was initially quoted. I reached out to their customer service on the phone and argued my case. I received an express email saying they would refund the total amount of $27.22 for my membership fee however that refund has still not hit my credit card 10 days later. I then emailed them back using that email to ask about the refund where another *** insisted now that 1) I was only eligible to be refunded $9 and 2) the refund had already been given (which it hasn't). Keep in mind this is some 3rd party offshore customer *********** using a script to answer all questions. I am disputing this on my AMEX as well. It is infuriating that a large company like this can get away with this type of bait and switch tactics.

  Business Response

  Date: 03/04/2025

  We have reached out to the member and believe the matter to be resolved.  

  Customer Answer

  Date: 03/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 12th, I was looking to rent a car and found Zipcar on ******. I filled out an application however I did not submit the application because I didn't like the terms and conditions of the contract. Later on that day I got a notification from my card issuer saying that there was a $25 charge on my card. I called Zipcar (February 12) and was told that it was the bank who put pre-authorization on my card. And that the authorization would be released in 3 to 5 business days. Today is February 24th and my money is still not on my card. Zipcar is giving me the runaround saying that they don't have a corporate number and that someone from escalations will email in an additional 3 to 5 business days. It is unprofessional that companies are so quick to hold your money, but consumers have to jump the hoops to get the hold released. And at this point I think that Zipcar is scam based on reviews I read from ******, yelp, and ******* and ********. Their ****** rating is 1.7. THAT SAYS ALOT.

  Business Response

  Date: 03/03/2025

  We have reached out to the applicant and believe the matter to be resolved.  

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  The company did reach out a few days ago with a generic response. They basically are  blaming my card issuer saying they are the ones who placed the hold. When I initially contacted Zipcar about the issue on Feb 12th, I was told it would be 3-5 business days for the hold to be released. Today is MARCH 3rd...and my money is STILL BEING HELD! It's a shame that consumers have to fight so hard to get their money back because of "so called" pre authorizations. In fact, it should be against the law! So again, where is my money??? I will take matter as far as it needs to go! Over $25 that shouldn't have been touched because I didn't complete the membership! Companies play in people's back accounts all day, but when it's time to issue the money back, magic tricks have to be performed. Insanity.  And I am not the only one complaining. Zipcar's reviews are trash across the board....******, Reddit, Yelp...all under 2.0. This company needs to do wayyy better.
  
  Regards,

  La ******

   

   

  Business Response

  Date: 03/06/2025

  We have reached out to the member and believe the matter to be resolved.  

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have tried to cancel the monthly subscription with this service since December 2024. I have received two ******************** unauthorized charges on my account each for $9.45. *** requested cancellation via their website which has obviously not been processed. This is unacceptable and a violation of my consumer rights. As such I will be filing additional complaints with the appropriate consumer agencies and seeking assistance from local news sources until this is rectified.

  Business Response

  Date: 02/26/2025

  We have reached out to the member and believe the matter to be resolved.  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent some Zipcar I was sick with the flu. I wasnt able to return it. I explained to them that I was sick. They said someone would get back into me. They told me not to worry. Everything will be fine. The car was told. I had to pay $530 out of my pocket. They have my belongings and they refusing to give me my belongings that was in the vehicle.

  Business Response

  Date: 03/03/2025

  We are actively working with the member to resolve the issue. 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zipcar is the worst business possible I had rented a car a ****** Corolla called beachmont on February 19th 2025 that would not drive past 55 mph. I almost lost control of the vehicle going over 55mph. It drove extremely poorly, and the sensor fell off the window and whipped me in the head. The sensor is used to open the car and I did not touch or manipulate this item. Upon trying to find the car, it was located in the basement of a garage with zero information on where its location was and I had no service. Luckily I was connected via satellite, but it took me over 25+ minutes to find the vehicle start the vehicle and get the vehicle out of the garage. In addition, it required my trip to be way longer than anticipated because of how slow I had to drive to avoid crashing. I was told to call which I did and was hung up on several times. I gave up after four phone calls and drove praying the whole time the car wouldnt make it to my exit and destination. It was the worst experience Ive ever had in my entire life, and I did not receive any sort of apologies nor acknowledgment that this was horrible issue that needed to be addressed in the car taken off the road. It is still available and its address is located on ************************************************************************************ on arsenal yards according to the website. The name of the car is a ****** Corolla named beachmont. My one hour and a half trip turned into a 2 1/2+ hour trip and there was no gas card as well which made me have touse my own card to pay for gas to fill the tank since no one did. Also, I risk my life driving in this vehicle and it is still available for a rental despite my complaints. I spoke to a supervisor in ******, ************ Named Missy on ******. She spoke to me in a very condescending tone and was extremely rude. Another trip on ************** on February 16th with the ***** crv hybrid called cake my $40 **** gloves and And Im lucky I made it out alive on February 19th, it was a horrible experience.

  Business Response

  Date: 03/03/2025

  We are actively working to resolve the issue.