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Business Profile

Auto Rentals and Leasing

Zipcar, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zipcar, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zipcar, Inc.

      35 Thomson Pl Boston, MA 02210-1202

    • Zipcar

      191 2nd St San Francisco, CA 94105

    • Zipcar

      205 - 147 Spadina Avenue Toronto, ON M5V 2L7

    • ZipCar Inc

      5856 NE Columbia Blvd Portland, OR 97218

    • Zipcar

      429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

    Customer Complaints Summary

    • 658 total complaints in the last 3 years.
    • 177 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zipcar is charging me for a *** Parking Violation when I did not receive one. Today I spoke with supervisor ***** whom escalated the situation to another department. I originally book car for 4/25/22 ****am. When I arrived to location I could not find car where it was supposed to be in Zipcar parking so I called customer service. When I found ********************** down the street it was parked in front of a Church, which the previous person didnt leave the car at Zipcar parking space. The representative I spoke to update my book for 4/25/22 ****am and gave me driving credits for not being able to locate car and being late to my meeting. I used the credit to extend my time of use of the car J54LGG until 2pm. Zipcar sent me 5 emails with confirmation of time. The rep/ supervisor failed to note the account when the car was not drop off a proper location and fail to note why he gave me driving credit. The person whom had car before me should be the one responsible for the ticket issued at 7:44am because i was not in the vehicle at that time because I couldnt find the car. I would like that ticket fee of $90 to be given to the previous driver whom didnt follow Zipcar rules and also compensated for time I have to use to fix problem. When they look at emails attached you can see when I first book car 137am and next email receive was at 809am.

      Business Response

      Date: 07/22/2022

      We have reached out to the member and believe the matter to be resolved. 

    Zipcar, Inc. is NOT a BBB Accredited Business.

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