Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zipcar

  191 2nd St San Francisco, CA 94105

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  Zipcar

  205 - 147 Spadina Avenue Toronto, ON M5V 2L7

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  ZipCar Inc

  5856 NE Columbia Blvd Portland, OR 97218

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  Zipcar

  429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

Review Details

• Review fromSierra H.

  Date: 11/02/2022

  1 star
  ZERO stars. The absolute worst experience with a rental agency. Ever. DON'T EVEN BOTHER I had to cancel my account within the first month because of some technical glitch on my account not allowing me to book that no one could solve. Long story short- I tried to book my first car and kept getting an error message asking me to update my payment information. I went through 7 cards, business and personal, debit and credit and NONE worked. I had plenty of funds. I called my bank and they informed me they couldn't even see the transactions being attempted. There was an issue on the Zipcar side that basically failed the transaction before it could even reach the bank end. I spoke with 4 different reps on 2 different days. I eventually got a ticket opened that took 4 days to process and they marked it as solved claiming "it was insufficient funds, and now your account will be suspended until you pay what is past due". When I logged in there was no trace of anything being owed, all transactions marked as complete. So I then had to call the service number AGAIN and go through the EXACT same process. I was told "ignore the message" This was what they came up with after an hour of trouble shooting. "Ignore the message and try again." I asked them what I'm supposed to do about the fact that I just can't book a car. The rep couldn't even book a car from my account. No one can figure out the reason. Guess what... time for a "new ticket". This went through another run around. No one cared that I told them I had spoke with the bank. That my cards were active with plenty of funds. That I was using them all day/ the following week. Just "ignore the message, call your bank, try again". After a few hours of NO solution I just got them to cancel my membership and refund my first month's subscription. I can't even imagine what a nightmare it would be trying to work with them if you actual car had an issue. Cool business model. Total garbage system/service.

• Review fromRJ M

  Date: 10/29/2022

  1 star
  They falsely advertise that most applications are approved within minutes and you only pay a monthly fee. Turns out that they only tell you they charge an additional application and other fees after you are done with the application and most applications were taking FOUR days to complete. If you need a car quickly, dont rely on their fraudulent advertising. I called ten minutes after applying and finding this out and they refused to refund the charges even though they hadnt done anything with my application. They later tried to claim I was randomly selected for a manual review, but my perfect record wouldnt need four days regardless. This was all a lie since the first guy admitted most applications were taking the longer time-which is never mentioned as a possibility on their website or advertising.

• Review fromHao Y

  Date: 10/23/2022

  1 star
  It is very hard to ************ in my city. Even though it said, the membership can be refundable in 30 days. But, if you use it once, it is not refundable even in 30 days. This is not written in any terms. The issue is that if I do not use it, how do I know if it is good or not? So, literally, the refunding policy is cheating. So, if you live in a city with a small number of zip cars, I do not recommend you use it. It is a total waste of your money.

• Review fromJz

  Date: 10/13/2022

  1 star
  Zipcar rents their vehicles with expired registration. Some of the vehicles don't even have proof of insurance. a few hours into my first time renting a Zipcar I was driving and realized when looking into using the Zipcar for Uber over a weekend and realized that the registration was 3 months past. 2 weeks later I had rented another Zipcar discovered that the vehicle's registration was 8months expired. They offered me a half an hour extension. If I would have had gotten pulled over for the company's negligence my privilege to drive would have been in Jeopardy. The first time they had me swap the vehicle out for another one. I had to drop off the vehicle and take a Uber to the next vehicles location. They did offer any reimbursement for that ride. The company should be fined for this.

• Review fromCourtney L

  Date: 10/10/2022

  1 star
  Absolute worst customer service experience. Im so highly disappointed in this company. Im watching it go downhill and will not spend another dime on your horrible business!! I will inform the world of how you treat your customers and would not EVER recommend! I will be posting my TRUE disgusting experience on every platform I can because you all cannot get away with this! Especially someone who was once a member for a while and this is what I sign back up to? You cant blame the pandemic for HORRIBLE service especially from the SUPERVISOR!! A simple fix has to turn into a horrible time consuming experience from an issue YOU ALL CAUSED!!!!

• Review fromEd M

  Date: 10/03/2022

  1 star
  Their email/text system is so antiquated that I couldn't get into my account to rent a car. I tried to cancel the service before I was able to get registered and they charged me the 25 dollar fee. I never was able to use a car in the time I was visiting ******* and was charged! Zip Car advertises that you can sign up and drive a car in the same day and you can't It's false advertising and a sneeky way to **** $25 dollars from people. Terrible company.

• Review fromKIMBERLY H

  Date: 09/27/2022

  1 star
  Is there another company in this world with worst service/customer service? Unfortunately, I have to use Zip a lot in the city and the anxiety that arises from that is enormous. More often than note 1) they change the location of my selected car, 2) the car does not work and I have to waste time calling customer service to get it resolve, 3) car is just not there. And they barely do anything to compensate for the inconvenience that they have caused. They are despicable!!! I have heard of other car sharing services and will now check them out.

• Review fromJeremy L

  Date: 09/23/2022

  1 star
  They will suspend your account over and over and over again while continuing to charge you money. Do not get an account.

• Review fromAmy C

  Date: 09/21/2022

  1 star
  Zipcar rejected my application with no explanation, even after contacting them and speaking with a customer service representative. I have 10 years of licensed driving experience and have never even been pulled over, let alone had an infraction. I also have always paid for insurance and been insured while driving. They still charged the $25 application fee, with no reason for rejecting my application. I believe I have been scammed by this fraudulent business who stole $25 from me.

• Review fromF.A. R

  Date: 09/19/2022

  1 star
  Where to begin?I reserved a car in ****** ** in mid-August, 2022. The car would not unlock and it took 40 minutes on the phone and two customer service agents cancel the car and book another one. AND, they charged me over $200 dollars for an eight hour rental. No response from customer service on why I was charged this amount.In mid-September, 2022, I reserved a car a block away from my residence. When I arrived at the location, there was no car. 14 minutes later, and two customer service agents later, they canceled my reservation but at this point I was in an Uber to my MD appointment.When I tried to cancel my account with them, I was unable to sign in online as they require and had to call customer service again, another 10 minutes of my life gone.In short, horrible service, dirty cars and just not worth the hassle. Renting a car or taking a ride share are better options for those without a car or traveling.Never again, ZipCar.