Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zipcar

  429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

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  Zip Car Rental

  3137 Warner Ave. Toledo, OH 43615

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  ZipCar

  1120 N Charles St Baltimore, MD 21201

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  Zipcar

  191 2nd St San Francisco, CA 94105

Review Details

• Review fromJoshua W

  Date: 02/23/2025

  1 star
  I had a terrible experience with Zipcar that left me not only frustrated but also financially out of pocket. I made a reservation for a car on February 21, 2025, for pickup on February 22, 2025, at 2:00 PM at the ******** location in ******. I arrived on time, but the car was not available. When I contacted customer service, I was told they had no idea where the vehicle was and that my trip would be rerouted to another location at 144th and ******. I spent $16 on an **** to get there, but there was still no car. **************** then informed me the car was offline, offered me a $50 driving credit, and sent me to yet another location at ***********************************. I had to take another $16 **** ride, only to find that the car at that location was in terrible, non-working condition and wouldnt even start.After calling customer service again, I was charged $25.65, $25.58, and $3.09, without any clear explanation. The agent apologized and said the charges would be reversed. I was then rerouted to yet another location on ****************, for which I spent $38 on another **** ride. When I finally arrived, the first car assigned to me was in awful condition it smelled of weed, had burn holes in the seats, and was missing a gas card. After contacting support again, I was given another car in slightly better working condition, but it still smelled of weed and had noticeable damage to the exterior. I eventually managed to speak with a supervisor, *****, on February 24, 2025. He apologized for my missed family event but said he couldnt do anything except offer 2 hours of driving credit. This was entirely insufficient, especially after the amount of inconvenience and financial loss I endured. What started as a reservation costing $146 ended up costing me $200, along with over $100 in **** expenses. I also had to pay $42 to get home after returning the final car. This entire experience was completely unacceptable, especially as a new customer.

• Review fromDiane B

  Date: 12/29/2024

  1 star
  I had an absolutely devastating experience with Zipcar on Christmas Day. Seven weeks ago, I booked a car to be picked up at 1:00 PM on December 25th, planning to visit my 84-year-old parents, bring them Christmas dinner, and spend the holidays with them. This was a critical trip for me.When I arrived at the pickup location, I discovered that my booking had been cancelled without any prior noticeno email, no phone call, no alert. Nothing. To make matters worse, when I called customer service, the only solution offered was to pick up a car hours later in downtown *******, leaving me stranded and unable to reach my parents on time. This delay would have meant theyd spend Christmas evening alone, waiting for a meal they wouldnt have received.Left with no choice, I had to pay for an expensive taxi to make it to them. This completely ruined my day, caused me undue stress, and left me feeling abandoned by a company I trusted to deliver a reliable service.I understand things can go wrong, but the total lack of communication or contingency planning from Zipcar is inexcusable. As a company built on providing dependable transportation, this failure undermines its entire purpose.Because of this experience, *** cancelled my membership and will never use Zipcar again. Theyve completely lost my trust. If youre considering Zipcar, think twicethis is not a service you can count on when it really matters.

• Review fromJoshua R

  Date: 12/14/2024

  1 star
  I have never had a Zipcar account because my license has been suspended since 2012. Since December or 2023 Ive been getting charges from Zipcar. I have disputed the error with Chime who have found no error with the charges. I contacted Zipcar numerous times about this issue to this date (12/14/2024) I have not received any response from Zipcar even after they see Ive have never owned or applied for a Zipcar account. Whoever used my card has spent almost $1200 in Zipcar rentals and they are taking their time to do their investigation. I would like a refund for all these transactions and the longer they take the further I will look back. Im sure theres more.

• Review fromTamekia B

  Date: 11/14/2024

  1 star
  Horrible! Turo is much better. Zipcar takes your ***** plus tax funds with no explanation. Refund my money....total rip off!

• Review fromRebecca P

  Date: 10/20/2024

  1 star
  Our car was left at less than 1/4 tank of gas, in violation of the rules. We reported that, and we had to stop to get gas. At the pump, the Zipcar fuel card failed. We reported the failure of the card in real time. We were told by the cashier that we had to prepay, so we did. When I sought to get reimbursed, I was told that Zipcar would not reimburse me because it was prepaid. I've been a member for 20+ years. That was rule never used to be the case--at least not when I first became a member. Since **** purchased it, all of the complaints about poor service and "gotcha" rules that I have read below have defined Zipcar. I'd love for a competitor to come in and offer an alternative, but since in a decade, no one has, I think it's time for the government to step in and regulate this company.

• Review fromDaniel C

  Date: 10/17/2024

  1 star
  Horrible experience I will make sure I spend 5 minutes out of my day every day for the rest of my life how terrible Zipcar is they locked the car on me before I could not even get my belongings out of the car also I asked to speak to a manager then they hang up on me horrible business

• Review fromAbena G

  Date: 10/12/2024

  1 star
  On 09/27/2024 I had a rented **** Transit vehicle break down on me. Thank goodness I had insurance so I called for roadside assistance. I was in the middle of a move so the vehicle is filled with my personal belongings. The vehicle was towed and at first they attempted to charge me $191.20 for a broken key fob to which I responded that I handed the key to the driver that was handling the tow. Once informing them of that fact, they apologized and issued me a $35 dollar driving credit. At first I was supposed to retrieve my items on 10/01/2024 and they booked the same vehicle to finish my trip and drop off my trapped items. They then canceled that booking saying that the vehicle is still under maintenance and not available. Fast forward to 10/06/2024 I booked a similar unit to go retrieve my items. I booked this trip the day before on 10/05/2024. I contacted the expert to let them know and they agreed. They then sent another email to tell me the place was closed on Sunday that I did not see and had me go to the location wasting my money. The expert email correspondent then did not respond to my email until 10/08/2024 from 10/05/2024. I had to call and get a refund and driver credit. I attempted to repeat the process for 10/07/2024 but was delayed due to not receiving drivers credit. On 10/08/2024 I attempted to retrieve my items and they said they could not because the email expert who did not respond to my email since 10/06/2024. I showed up and was denied entry to the vehicle because they could not unlock it. I again scheduled for 10/12/2024 and was once again denied entry due to a dead battery though it had just came out of maintenance. I spent 4 hours trying to contact customer service and a supervisor they hung up about 3x. After talking to a rude agent, I spoke to a supervisor who only gave me an extra hour to finish a task. I needed 90 minutes to complete and they are now trying to charge me ***** late fee for again setting me up for a 3rd time to waste my time

• Review fromShaqulla B

  Date: 10/11/2024

  1 star
  Company overcharged my account. After I called because they had emptied my account and I wouldnt be able to get to work because of the overcharge I was told there was nothing they could do and I had to wait for the charge to clear. I was then locked out the vehicle and charged for a late return. I was also told it was my fault. I was never offered an accommodation or assistance for the inconvenience just told I was out of my money and a ride.

• Review fromCandice B

  Date: 10/03/2024

  1 star
  Zipcar canceled my membership without my authorization with no explanation. Next I had to renew my membership. Then zipcar greatly over charges their customers for late returns. I was charged $291.01 for a first time mistake of a late return of 5 1/2 hours and the company was aware that I booked the same car. The rate per day still doesn't equal to that amount and I was forced to pay upon requesting to speak to a supervisor or official company superiority. This was an honest mistake yet zipcar do not spare no one including mistakes.

• Review fromRichard C

  Date: 09/30/2024

  1 star
  My daughter is a freshman in college and she created an account with **********************. Shortly after doing so, she realized the accidentally applied for a general account rather than a student account. She deleted her account and then tried to create a student account. The account would not create so she called customer service asking for help and was told it is impossible to create another account once an account was deleted. I followed up the call with one of my own asking for clarification and assistance. I was rudely told that is was "impossible" to create another account once an account was deleted and that my daughter will not be able to use ZipCar services. I asked to speak with a supervisor and was denied that request. I am very disappointed in their lack of customer service and unwillingness to help with such a simple request.