Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zipcar

  191 2nd St San Francisco, CA 94105

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  Zipcar

  205 - 147 Spadina Avenue Toronto, ON M5V 2L7

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  ZipCar Inc

  5856 NE Columbia Blvd Portland, OR 97218

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  Zipcar

  429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

Review Details

• Review fromNaiqiu Z

  Date: 09/10/2024

  1 star
  In 2018, I made a phone call to cancel my membership, and from 2018 to 2022, I have never been charged for fees related to my debit card associated with Zipcar, and I can prove this by submitting my account records. I attempted to get help but was notified that my account had been permanently suspended. I had indicated at the time that I had called Zipcar in 2018 to request to discontinue my membership, but customer service asked me to provide proof of my call, and as someone who has changed carriers, my cell phone number, while unchanged, is no longer available from my current carrier to provide a record of it. And I think the very thing of asking a customer in 2022 to prove that he applied to cancel his membership in 2018 is very unfair. I have been inquiring about possible evidence off and on from 2022 until now, and I can now formally inform you that I have relevant evidence to support that I canceled my membership in 2018. First of all, the account corresponding to my card has no Zipcar debit history since 2018, but Zipcar's customer service stated that $35 for each year of membership prior to 2022 was charged sucessfully, which conflicts with my spending history. I applied to cancel my membership in 2018, so I shouldn't have any spending history on Zipcar for at least the three years *********, and my bank statement proves that I have no relevant spending history, so how did Zipcar's customer service indicate that the chargebacks for ********* were successful? If the chargeback was successful why is there no record of it on my bill? Also, why can't the chargeback continue on my card in 2022?

• Review fromEkua A

  Date: 09/09/2024

  1 star
  unsafe and dirty cars. **************** has been outsourced to a foreign country and they are out of touch and untrained since they can't understand the location of the cars. Was locked out of a recent car I rented. All previous cars have been dirty and obviously been in car crashes previously. Have used Zipcar for over 10 years and recently re-opened account due to current work. The car issues have left me feeling disgusted and unsafe. This company needs a serious operational overhaul.

• Review fromZulma D

  Date: 09/05/2024

  1 star
  **************** ***** why employee or source this service to other countries?! Why are these calls recorded for QC?!Why they argue with the customer after the matter was already cleared and you was given a confirmation that your account was going to be credited?!!! Why do CS agents argue with you and make you curse them out!Why is this company still operating with these rates?!Why I have to wait for repairman 4hrs to unlock the vehicle?! Why they still around if havent turned a profit?!!!! Stealing our money!!!!Why they dont want to give their operators number as Sky op#*****?! Please look into this company ??

• Review fromViola B

  Date: 08/28/2024

  1 star
  They said my account was delinquent as a reason for termination but I was all paid up and they could not provide proof of the delinquency. I see they will continuously take money from people for application fees and continue to deny which is probably how they make their money.

• Review fromTaNesha S

  Date: 08/13/2024

  1 star
  Worste customer service ever. NO customer care. ??. After reserving an electric vehicle 3 times ... I was finally given one that was not charged and told it was my responsibility to charge it. Wow, at the start of the trip? So I paid to rent a vehicle and then I paid to charge a vehicle that took 10 hours of my 24 hour rental period. They had no empathy for the situation and then deactivated my account for questioning their customer service ethics. Worsted service ever.

• Review fromLeon S

  Date: 08/09/2024

  1 star
  They straight up robbed me for 40 bucks told me 30 for the car I pay then said I have to be approved took 3 days which I missed the appointment then took 9 for monthly when I never used there service it's misleading and they refused to refund me they are legal thieves get a car now they say they take your money and say na u gotta be approved u should be approved before charged I'm starting a lawsuit class action should be able to be no stars because one star is still a star

• Review fromSimone W

  Date: 08/08/2024

  1 star
  My conversation with a zip rep.. this all started when i rented a car on Monday August 4, 2024 from 4am to 8pm in which the car was in operable come 9am.....This is ridiculous! I paid all tolls by cash. So due to yall mishaps I'm being charged again.. so let me understand this. In total all tolls added up to 34$. All in which I paid in cash! So your telling me I paid all in cash except for a 6$ toll?First the car breaks down mid trip! Glad we made it there safely. Riding the last hour on the highway with Hazzard lights on doing 30 in a 65 speed limit. I call the issue in at 10am in the morning to be told the car will be towed and for me to find another way home and send the receipt in to be reimbursed. Tow truck says they'll be to me by 12pm but didn't show up til after 10pm. On hold for 45mins awaiting to get access to the car...send the receipt in then called to verify it was received to be told I was only going to be reimbursed 35$ when I paid 182 to get home. I WILL NEVER RENT ANOTHER CAR FROM YOU! I SHOULD'VE PAID ATTENTION TO THE REVIEWS

• Review fromDebra P

  Date: 07/27/2024

  1 star
  Double charges and was charge towing fee that you should not be responsible for when you attempt to return vehicle to designated spot on time but another non Zipcar vehicle is parked in the spots and contact Zipcar to make them aware of the matter

• Review fromHerman K

  Date: 07/22/2024

  1 star
  Opened an account **************************** took an application fee.Took a pressing fee, but wouldnt let me book a car to get to work.Locked my card on third attempt to book.Called support and they couldnt explain to my why my card wouldnt process.Simply told to try again in 24 hoursThey had no problem getting those fees tho!!!

• Review fromMa H

  Date: 07/13/2024

  1 star
  Wholly disappointing. Great concept, but customer service is appalling. The app gives error messages that are misleading and prevent planning. Moreover, despite the amount of personal info that users are required to provide on their portal (enough for hackers to conduct identity fraud!), there is no means for ex-users to have their data expunged.