Auto Rentals and Leasing
Zipcar, Inc.Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Auto Rentals and Leasing.
Reviews
This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 149 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJUST R
Date: 11/01/2023
1 starI actually cancelled my memebership because 4 times I'd reserve the car; get there and no car. Every car spelled of cigarette or weed. Instead of them giving me credits, they would just apologize. WHAT? I've had to cancel business engagements but you just say sorry. One fo the incidents was attending a funeral. I eneded up going to *****. I just cancelled my membership. Enough is enough. Excuses only matter when its big companies so it seems.Review fromKetan S.
Date: 10/29/2023
1 starI frequently use Zipcar, booking it twice daily for an hour each time, five days a week. Once, I mistakenly booked a vehicle from 8-9 am instead of **** am, resulting in the car alarm going off at 8:55 am when I parked it away from the designated return point. Promptly, I contacted support services, requesting assistance in deactivating the alarm and securing an additional booking to facilitate the return. Paid $50 late fee.Regrettably, a department was informed of the car's failure to be returned, leading them to dispatch an individual to investigate. However, my subsequent return of the vehicle to the designated location wasn't duly registered by this personnel, leading to an erroneous communication. Consequently, I invested personal time, including a half-day absence from work, to resolve the matter, and coordinating with the representative who had previously contacted me regarding the non-return issue. This series of events caused significant emotional distress and inconvenience.After some time, the company confirmed the location of the vehicle, affirming its return. Despite the emotional turmoil and financial losses incurred, the company's response to the situation lacked understanding and empathy for the predicament I had faced. Instead, I was accused of engaging with one of their agents in a confrontational manner, an assertion which I categorically deny. In the event that my conduct *** have been misinterpreted as offensive, I extend my sincere apologies.It is disheartening that, notwithstanding the stress and hardships endured, the company failed to offer compassionate consideration, instead indicating a potential account review and suspension, should my behavior be deemed unacceptable. This treatment appears unprofessional, suggesting a disparity in the approach to addressing customer issues wherein penalties are swiftly imposed for customer missteps, while internal oversights are not met with commensurate accountability.Review fromStephen S
Date: 10/02/2023
1 starEarly in September I reserved a Zipcar for October 1, a Chevrolet Malibu. I reserved early because Zipcar parks vehicles for pickup on the street in ******** and I wanted a particular location at *********************, a half-block from my home. On September 22, I received a notice from Zipcar that they had changed the vehicle to a ***** CRV, but it would be ****** at the same location. Then, on September 29th, at 4:33 AM, I received another notice from Zipcar. I was being switched to a Kia ****** at *********************, several miles away and only reachable by a two-bus ride. As I am within two months of my eightieth birthday, this did not appeal to me. I called Zipcars customer service and finally reached someone after forty minutes. Only to be told that the ***** at 144th Street had not been rented to someone else, but had a dead battery. Zipcar has maintenance vehicles on the road, of course, like any other rental agency, and the rep was unable to explain why a new battery couldnt have been installed on September 30th. Her attitude was simple enough. Take the car on 135th Street or cancel. Curiously, when I visited Zipcars website and asked for an early-morning reservation for October 2nd, that same ***** CRV (named Martinon) was readily available at the ************ location. Zipcar would like us to believe that the ***** that couldnt be repaired on Saturday, September 30th would be repaired on Sunday, October 1st. This is not the first time Zipcar has pulled this switch on me. I expect it will be the last.Review fromJordan Z
Date: 09/30/2023
1 starI just joined zipcar, and my first rental was a disaster. We got a flat on the highway and had to wait 2 hours for roadside assistance. Getting a flat is nobodys fault, but I called multiple times to let zipcar know that I was with two small children and on the side of a highway, and we still had to wait absurdly long for roadside assistance. It was hot and unsafe and a total disaster. I was told that my trip would automatically be extended to cover the time I was waiting for roadside assistance, and that didn't happen. I was told that the spare tire would be safe for highway driving so I could continue my trip, and that was untrue. I was on the phone w customer service three times advocating. I couldn't gas up because the zipcar card was not working. At the end of the day zipcar charged me over $500 for my trip, includong for an apparent 700 mile overage (I drove maybe 75 kilometers total) and now I have my "complaint" being escalated and reviewed. They took over $500 from me tp endure this day! I will never zipcar again.Review fromCandace N
Date: 09/28/2023
1 starZip car was running a special 1st month free. I had received an itemized bill stating ****. Then when I checked my card. They charged me almost $28 for an application fee. That is not directly listed in the website, and I received a bill with my charges all totaling $0. So I was under the impression I wouldn't be charged. When I got in contact with customer support, and the company refuses to give me money due stating it's written under their support page that you actually have to search through their search engine to even find. So they are stealing $28 from every customer by false advertising the first month free.Review fromIsaiah F
Date: 09/23/2023
1 starI have had my ZipCar membership since May 2023 (approx. 4 months). In the time since I have joined, it seems more likely to have bad experiences than good ones. In August, I rented a car to visit family w/ my wife & 2 month old daughter. About an hour into my trip, we experienced a total blowout on the highway due to poorly maintained tires. Thankfully nobody was injured, but when asked how Zipcar could help my family get either to our destination or home, they offered a general $25 to cover travel costs that would have been well over $60 total. After about 1.5 hours of back & forth with customer service the number was increased to $35 but no real means of transporting my wife & unvaccinated daughter home. I swore I would not use the service again but unfortunately had to reserve a vehicle for work today. I went to pick up my original reservation but it was not at the designated pickup location. **************** sent me walking to a new location about a mile away but, sure enough, there was no vehicle here either as it was currently being used. I was directed to a third location that was another mile away but this time asked about covering transportation to the new pick up due to their error (I was late for work & had already walked over a mile). In response, I was told that a $25 transport fee would only be eligible if there were no car nearby but since there was a car available they wouldnt cover a ride to pick it up. When asked to speak to a supervisor I was told they are in a supervisor meeting but I can tell them you called & explain the problem. I expressed that I pay a monthly subscription & as such this was unacceptable so they needed to get in line ASAP. I was told to wait on the line for their availability but after 5 minutes, THEY ended the call! I called back & again the call was mysteriously ended. Called a third time & finally was connected with supervisor who did the bare minimum. There is more to tell but not emotion characters. Moral = BAD BIZ!Review fromKevine L
Date: 09/17/2023
1 starKevine L
Date: 09/17/2023
Zipcar cost me $27 in fees, and I got no car. Less than 24 hours ago, I applied. Hidden $27 application fee despite the headline, "one month free". They did not approve my application in time (I need a car NOW), so I called to get a refund. Script-reading agent said the fee is non-refundable, and written in the contract paragraph four (obviously I'm not the first person to be angry about this, that he has the contract location quoted). Zipcar cost me $27 and was totally useless. When I asked to talk to a manager, he said they won't be able to help. I demanded to talk to a manager. He switched me back to the main menu. Totally DISHONEST business practices. Beware.Zipcar, Inc.
Date: 09/18/2023
We have reached out to the member and believe the matter to be resolved.Review fromPamela A
Date: 09/16/2023
1 starPamela A
Date: 09/16/2023
What a deep downward dive this device has taken since they launched. I was charged $30 for an application fee, even though I had previously been approved. Then I learned that they no longer allow one way trips, which was basically the whole point of the service, so I wanted to cancel. They refuse to refund me and canceled my membership when I asked about it. Useless.Zipcar, Inc.
Date: 09/18/2023
We have reached out to the member and believe the matter to be resolved.Review fromAnnmarie P
Date: 09/13/2023
1 starAnnmarie P
Date: 09/13/2023
Zipcare is unreliable and very unsafe I had daily to and from a therapy appointment. They were e NEVER on time for pick up in the morning. When they did show up the van had a broken rear door so my ****** had to be smashed in the front seat.Zipcar, Inc.
Date: 09/14/2023
We are unable to find any member by this name or email address on our records.Review fromCraig S
Date: 09/12/2023
1 starWill gladly change my review if I could get some clarity on why my application was denied.I reached out and was told "it's your license but the system doesn't tell me why." From a consumer standpoint it seems pretty shady to have a non-refundable application fee, then not ************ on denial. You could basically dictate any "reason" and keep applicants' money. Not Ok.
Zipcar, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.