Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an appointment for 3/23/23 with a quote of just over $2600 to come and remove 2 rugs, remove the odor of dogs from the 3 rooms, as well as completely clean the same spaces. When I walked through the apartment on 3/24/23, the smell is still there, and nothing was cleaned. The stairs they were suppose to clean were still covered in dirt and dust in the corners and between railing legs. Ceiling fans still dirty. It looked like it hadnt been touched! Never mind completely cleaned. To top all of that off a WATCH was stolen from one of the rooms. When I called on 3/27/23 to report that the watch was stolen, I was told there were no managers available and one would call me within 24 hours. When that didn't happen I called back and was hung up on when I asked to speak to a manager again. I then reached out to **** ************, who was the Tech Leader for our job, and who had come out and given the quote. He was very condescending. Of course he said his guys would never steal anything and that they didn't need my watch, that we must have misplaced it. It was on a shelf in one the rooms they were working in. They were the only ones in the apartment, as it is vacant being renovated. He said he was with his guys the whole time, which is not true, because he went out to get them all coffee. I told him he needed to ask them anyway! It is not the value of the watch, it is the principal of the situation. You pay people to come into your home and trust that they will do the job they are supposed to do, and not steal from you in the process. In this case, the job was not done, and a watch was stolen. He told me he would ask his guys and call me back. He called me back 2 minutes later and said he had spoken to his guys and they never saw the watch. **** said he also spoke to his manager *** who would call me to settle the matter. I HAVE NEVER HEARD FROM ANYONE AGAIN. THEY DO NOT DO THE *** THEY ARE PAID TO DO AND THEIR EMPLOYEES STEAL. DO NOT USE THIS COMPANY!!

  Business Response

  Date: 08/15/2023

  We were contacted by the customer's son in law, *******, under a different phone number than the customer provided.

  We did do sanitation and odor services:
  - Estimate and deposit was give on 3/22 with a $400

  - Services rendered and remaining balance due of $2260

  - Services did not include maid services, it was explicitly for sanitation and odor removal as it was a very severe situation to the level that it seemed the animals were let to pee and defecate through out the home.

  Please note: It should never be an issue for someone to grab lunch or coffee when there is a crew working the entire day on a very severe sanitation home. That being said, he didn't drive out to get it. He uber eats the coffee and pizza for the crew to the home of service so they could have lunch. (We did confirm the receipts on the app) I am not quote sure why feeding your employees or labor is an issue.

  Customer's son in law called on 3/27 about the customer's (in their description) *********** Watch". We filed a complaint form and the manager attempted to call the customer to no avail.

  We did do an internal investigation into the matter and had all trucks, personal cars and belongings checked. No employee had the supposed watch in their possession.

  Customer called the office again on 3/29 requesting a manager, manager called within the hour they requested.

  The manager did make it clear that no one had seen a watch nor had it on their possessions. The manager did agree to coming with the lead tech who was on site to resolve the matter.

  On April 10th, the manager and lead tech went to the home to meet the customer to resolve the issue per their agreement.
  Customer was unwilling to resolve the issue, unable to give a description of the ********** Watch as there are various type and brands.
  Customer was either only willing for the sanitation service to be fully refunded or call the police.
  At the time, we had no problem paying the amount for a watch to appease the customer if she could provide a receipt, model or the actual description of the watch. She provided none.

   

  At this time we will not be giving a refund of any kind.
  

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/27/2022 Company was hired to repair leak in inactive chimney $1200.00 (repoint /mortar patch) and to add rain cap to active Chimney $300.00.I was at work during the service visit. When I returned home, the service tech was getting ready to leave. He showed me that the rain cap was installed and I was told that the chimney repair was also all set. At this time I paid for the service in the amount of the original estimate of $1500.00. On later inspection, I could see that the inactive chimney was not done properly, there was missing mortar at top edge etc. I called the repair tech immediately to express concern I was then told he would return in a couple of days but mortar at top of chimney would be and additional $300.00. I then called the office and was told this was up to the tech. I called the tech back and told him to do the job correctly and to send me pics of the corrected work. They did return, but no pics of work were sent, and the mortar at top was again not repaired.During the next heavy rain, the chimney still leaked. I called the office to ask for another tech to check it out. I was told they had none. At this point I asked to have a manager call me. As of today's date, February 20, 2023, this has not happened. Christmas eve morning the chimney rain cap blew off and fell to the driveway below. I called that morning and twice since then to let them know that this too had to be fixed as it should have been securely fastened during the original repair. I asked for a call from management , no response.Customer satisfaction/safety not a concern for this company. Obviously when I was asked for another $300.00 for them to come back and complete what should have been done correctly, that was a red flag that I was being scammed.

  Business Response

  Date: 08/15/2023

  We had received a call in October of 2022 of a leak in the chimney from the recent heavy rains.

  We came out for a estimate on October 23rd 2022, and customer gave a deposit of $300. We came back October 27th to do the repairs and new cap installation. The remaining balance was paid that day.

  There was a part of the chimney was unable to be serviced due to the heavy rain fall day prior and the material would not adhere correctly if we proceeded. The technician came back on November 8th which is when the chimney was bone dry.

  The following services were rendered:
  - Repointing
  - Crack Joint Repair
  - Chimney **************************** was responsible for ordering the cap and install
  Technician came back November 8th due to concerns of the rain still getting in. Technician attempted to resolve the issue.
  
  Since then we have not heard from the customer since. We are unaware of any other issues til the complaint was filed with the BBB.
  But considering that from November 8th 2022 to end of February is almost 4 months, we cannot take responsibility of something that we were not aware of and for an extended period of time.
  No refund will be available to the customer at this time.
  

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday, November 25, 2022, I called Certified Green Team to get an estimate on my fire place. We just moved into the home a year ago and used the fireplace that prior night and smoke was coming into the home. So when I called and described the issue, plus looking to get it inspected for safety, they scheduled a technician to come to our home that Sunday, November 27, 2022 at 11am. On Sunday when Din, the technician arrived, I again went over what happened with the fireplace and that the damper didn't open and if he could give me an inspection to remedy the issues. About 20 minutes later he came to me and said that we had damage from water and that we just needed to clean the chimney out. He gave me a quote of $1,050 to make the repairs and we would get a certified inspection and be using the fire place that night. I called back to the Certified Green Team about the cost and estimate and ******, the customer service rep, said they don't have a standard rate, it's based on the tech's inspection. He went on to tell me that outside of the $99 promotion for inspection, if I didn't use him to fix I would owe an additional $69. Since he said he could repair it, I decided to let him do it. 30 minutes later he was done and asking for payment. He changed the amount of the quote from $1,050 to $1,150 and did not provide an inspection certificate, just a receipt. While we waited for payment to process, I put in a piece of firewood in the fireplace and sure enough our house filled with smoke again. I then got down and looked up, the damper was still not working and that was the main reason we needed an inspection and he said, and I quote, "well it's a little better than it was." He then broke the damper and said "you will need to get that fix." So I called the customer service and explained the now damage, they let me file a complaint and waited the ***** hours and still no one has contacted me. Our family has asthma and had to leave the house until smoke cleared.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************************. I have paid $925.00 to have my 5 rugs deep cleaned and conditioned by "Certified Green Team". I always had my rugs sent out for professional cleaning before the holidays. (Which I do annually.) The previous company I used went out of business, thus leading me to quick research via ****** search for a quality experience and professional carpet cleaning service in **********. I placed a call to Certified Green Team, for them to come to my home and do a consolation. On the date of the consolidation, a man name ************ came to my home and measured all 5 rugs and quoted me the price of $925.00. Which seems like a fair price given the current economic situation and the guaranteed service of professional deep cleaning and treatment for all 5 rugs. Certified Green Team Pick Up Date: September 23, 2022 Certified Green Team Return Date: 10/13/2022 The rugs were returned on Thursday October 13,2022. A three-week turnaround time which ************ told me would be during our conversation on Sept. 23, 2022. I receive all my rugs in a clear plastic durable rug wrap. Which I was elated about. Believing they have done a great job. Upon my surprise, THE CARPETS WAS FAR FROM CLEAN ! Having had professional carpet cleaning services done in the past which were phenomenal, this was indeed a totally opposite of my expectation. I have called the company numerous times to lodge my complaint with the manager also to see what can be done to resolve the issue of my carpets. I was told repeatedly by the staff that the manager was on vacation. Yet, I have not received a phone call back from the company and or manager to resolve my issue. I honestly feel it is a scam that the company is offering to clients out there. After my experience, I decided to look online on ****** reviews of the company "Certified Green Team" to see what other customer results were. Indeed, they were the same if not worst. I am requesting a full refund of $925.00 Best Regard ***************************

  Business Response

  Date: 11/29/2022

  The customer had signed the work authorization form and the liability form in full. The customer upon delivery has not paid $925, only the deposit that was the amount of $425.
  On November 5th, customer (who has used our services since 2018) did complain that she wasn't happy with the service with how the rugs had turned out to the technician. The tech offered to bring it back to the warehouse no charge as a redo of service, but ***** only wanted to have a manager call her as she wanted a refund instead even though the service was already done.

  The technician manager **** had attempted to called her multiple times in order to resolve the issue but was unable to reach her each time. On November 17th, ***** called our office again demanding a refund and threatened us with the attorney general if we did not do so. We reminded her that labor and materials does cost money to run, and that the deposit will not be refunded. It was mentioned as well that we can still do a redo of service with no issues, but we do expect the remaining balance to be paid. She yelled at our office before disconnecting.
  
  At this time we offer no resolution based on the customer's attitude and unwillingness to pay for the services rendered.
  

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted the company to provide us with a chimney expectation and chimney cleaning. The technician ******** inspected both chimneys and recommended a cleaning, a treatment and a chimney cap with damper. The estimate was for $1,639 with a $573 deposit. We gave the deposit and the company ordered the parts. A month later the company finally contacts me that the part arrived and we schedule a date for service. Two technicians one being ******** arrived for the service and attempted the service. They broke the chimney flute and patched it up with concrete. Installed both caps and said they were done and charged us the remaining balance of $1,066. They told us we were all set and that we can start the chimney in two hours. We started the chimney and the whole house was filled with smoke. I inspected the chimneys from the roof and realized that the flute was missing and debris all over. I also noticed that they never cleaned and applied the treatment to the chimneys. We called the company and told them the issues and that have been giving us the run around and refuse to connect us with a manager. They keep scheduling a date to have the technician come and reinstall the flute but keep canceling the day of. At this point I feel that I paid for a service that was never done and taken advantage of. I keep getting the run around and would like a refund from the company.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Certified Green Team came to our home on 9/11 at approx 1PM. They cleaned our rug and 3 couches. They were also cleaning out our dryer vent, which now is broken and the dryer vents into our house. I have called 5 times and never got a call back from any staff re: fixing the problem.This company appears to have multiple issues.

  Customer Answer

  Date: 09/27/2022

  I have not heard from the business in response to my complaint, despite multiple calls and responding to their survey regarding how I feel about their work.

  They left our dryer venting into the house.  I am concerned that this company is creating safety errors in their work and not showing any responsibility.  

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the Certified Green Team to conduct a basic cleaning on my couch in August of 2022. There was a red stain I was hoping would come out. The technician made a water mess on the floor with his tool which mixed with his boots to make a mess. When he cleaned the floor with my paper towels he got it all over his hands and made the couch dirtier then when he arrived. He hid this mess with the pillow covers and basically left me with a couch that still had the red stain and additional dirt. I sent the company all of the pictures of the dirt. Every time I call in they tell me it is a basic cleaning so no refunds. I tell them they made the couch dirtier then when they were hired and they just wont refund me for destroying my couch.

  Customer Answer

  Date: 09/24/2022

  I have not heard from the business in response to my complaint. They were hired to clean my couch and left with it dirtier then when they arrived. The man created a water muddy mess with his machine and boots, tried to wipe it with my paper towels, and got it on his hands. He then proceeded to leave muddy handprints on my white couch as he pieced my couch back together.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/5/22 $150 cleaning couch and loveseat They were to clean my couch and love seat. They spent a total of 20 minutes. When I went to turn the cushion to dry, I noticed there was a ton of food crumbs, dirt, etc. They didn't even touch it.I called, emailed and texted. I was told the office would contact me within ***** hours and the manager was aware and a complaint form was submitted on my behalf. No one contacted me. I called again and the woman asked if I was willing to pay for an upgraded service to come back out. (Why would I pay them more when they didn't even do it right the first time?) The woman put me on hold and then hung up. I called back and of course, no answer. I called again and blocked my number and they answered, then put me on hold and hung up again! Called many more times and no answer.

  Business Response

  Date: 08/15/2022

  Hello,
  
  The technician who serviced your upholstery had mentioned that the machine is not a vacuum. Our technician manager had tried to call you in the 48 hour time period but the call was rejected twice.
  
  We had serviced your sofa and loveseat for our standard service of professional steam cleaning of $150 and tipped the technician $22.50.
  
  The tipping prompt is before you sign and is on the signature tab, we cannot put this tip in for a customer.

  Please be advised that a steam cleaning machine cannot get large dirt and crumbs like a ****** vacuum, it puts steam into the upholstery and ***** out the collected dirt in the fabric.
  
  As per our policy, we can offer you a redo of service for $49. As per the agreement signed we do not offer a refund for this service.
  

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] I do not want to pay them more money to correct the job they did incorrectly. They were to ome out and clean my couch and love seat (which means steam clean and vacuum), the second of which they didn't. NO ONE had called me at all. In fact, when I called them multiple times, I was hung up n and then they didn't answer or return  my phone call. I would like full refund.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 08/18/2022

  We understand that you reject and do not accept the policy that you had clearly signed off on day of service.
  Please be advised that a steam cleaning machine cannot get large dirt and crumbs like a ****** vacuum, it puts steam into the upholstery and ***** out the collected dirt in the fabric.
  
  As per our policy, we can offer you a redo of service for $49. As per the agreement signed we do not offer a refund for this service.

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Please show me where it states you don't clean the couch? No one told me that.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25 I hired The Green Team to clean the carpet in my master bedroom. They quoted me $70 and their website says this includes shampooing and other cleaning processes. When the driver arrived, he said that $70 only includes steam cleaning and that it would be $200 to clean it properly. We agreed.Upon leaving, the technician said we would not see the carpet be clean until it dried at a later point in time. Once it dried we noticed zero difference in the carpet. When I called the customer service gave me a tough time and said no refunds and hung up on **** want my money refunded or I will file a civil lawsuit with the Middlesex District Court in *******, **.

  Business Response

  Date: 08/11/2022

  We had done a service on 7/25/2022 for carpet cleaning. The traffic in the carpet was extremely heavy and was recommended the shampoo service which the customer and his wife **** agreed to for $200.00.
  The customer and his wife called 4 times on 7/26/2022 complaining about the carpet that it was not as white as they expected. We recommended a redo of service in order to resolve it, and have a manager evaluate the issue.
  The customer refused the redo of service and only a refund. We cannot take back the product or time we used, before a partial refund we would have to redo the service to make sure we do our best.
  The customer refused again. Manager called on 7/27/2022, to explain the same thing that the office had explained and screamed at the manager he would do a chargeback.
  
  At this time, unless customer agrees to the free redo available to them then a refund will not be available.

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday 7/20 I had a technician from Certified Green Team come to give a quote on a mold issue. This technician used scare tactics "this mold is really bad and you can't let your family breathe it anymore" to get me to agree to have him/his team return to fix the problem ****. I agreed to pay 50% down payment. The interaction didn't feel right and I went to BBB to see the companies ratings. They have a grade of F on your site with an average of **** on the scale. In add-on to that they are not equipped to handle the job I have. They basically clean carpets and furniture and clean vents. They can't do that. I called them to inform them that I was not comfortable having them doing the job, the response was the same as when he was in my home. They refused to refund the $2750. I've filed claims with the 2 banks (I had to split the charges in half) but those claims are pending based on this "company's" response. If the banks aren't successful in having the $$ refunded is there recourse through BBB? Thanks.

  Business Response

  Date: 08/15/2022

  We have a signed document stating that you understood that there is no refund. But what is unacceptable is to claim we aren't authorized to do a service which we are accredited for via the state of ************* and the IICRC.
  All of our technicians go thru an accreditation and field training program for mold. We understand you had an issue with our technician and we attempted to resolve it with you via our technician manager, ****.
  You already had done a charge back on the services. Understand that via the document you signed you are now liable for 3 times the amount of services.
  Mold is not a simple service and must be done in steps. It was explained that we needed to sanitize and fumigate the area that was effected based on the evaluation of the technician, which was repeated to you on 7/21 by the technician manager.
  You then proceeded to keep your 7/24 service day on that call, then texting us a day prior to cancel.
  Understand to acquire the *** and IICRC chemicals to treat mold, there is a supply shortage as in the rest of the country.
  
  We apologize it did not work out and that we were not able to service you as per the signed contract on 7/20/2022.
  At this time, you have disputed a charge on an emergency service and a non-refundable deposit. We cannot refund you money we don't have, since it is currently in a charge back dispute.

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  This is a reply to the company's reply on another complaint I filed. I accidentally clicked "continue" without writing my reply. This is "Certified" Green Team's reply: "We have a signed document stating that you understood that there is no refund. But what is unacceptable is to claim we aren't authorized to do a service which we are accredited for via the state of ************* and the ****** All of our technicians go thru an accreditation and field training program for mold. We understand you had an issue with our technician and we attempted to resolve it with you via our technician manager, ****. You already had done a charge back on the services. Understand that via the document you signed you are now liable for 3 times the amount of services. Mold is not a simple service and must be done in steps. It was explained that we needed to sanitize and fumigate the area that was effected based on the evaluation of the technician, which was repeated to you on 7/21 by the technician manager. You then proceeded to keep your 7/24 service day on that call, then texting us a day prior to cancel. Understand to acquire the *** and ***** chemicals to treat mold, there is a supply shortage as in the rest of the country. At this time, you have disputed a charge on an emergency service and a non-refundable deposit. We cannot refund you money we don't have, since it is currently in a charge back dispute." My reply to this is that I do not accept one word of this. Firstly, you are going to receive a call from the ***** as YOU ARE NOT CERTIFIED WITH THEM! Secondly, your contract states that I "understand that there is no refund for payment or deposit given to Carpet and Upholstery Cleaning". Clearly CGT is not equipped to take on the job I needed done. I would like to settle this dispute without going any further. Again I request a full refund as you did not do any work. It's not an emergency service, that is just an excuse. Kindly refund my 50% down payment. Tha