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Business Profile

Financial Services

Forward Financing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Forward Financing is a loan shark company they are rude and like sending threatening emails ,text and phone calls.Back story my account was over drafted because of their daily ACH pulls . I blocked them until I could get my bank account straightened out once I got it straightened out . I noticed they started pulling money out once again which threw up red flags because they were blocked .So with the help from my bank we noticed the amount they started pulling was not the authorized amount I originally agreed to and they changed the company ID so they could get around the block I still had on my account .I never once agreed to a new amount never received a contract for this new amount.The original contract I signed was never signed by them and I know as a business owner both parties have to sign the contract and it has to be presented to both parties for filing purpose.But because they changed the amount without my authorization the original contract is voided. Im being forced to close my bank account because of what they are doing and my bank is saying its fraud.Dont do business with this loan shark company .

    Business Response

    Date: 03/23/2023

    Hi *****, 


    Thank you for sharing your feedback. As a reminder, with revenue-based financing from Forward all of our customers are entitled to payment relief, they just need to reach out so we can work together on a resolution. We understand you were communicating via email with one of our Managers early in the week to address your concerns and get your account back on track. However, we havent heard a response from you since Monday 3/20 as he has been reaching out via email/text/phone to figure out a plan for your business. Please get in touch with him at ************ and hed be more than happy to assist you. 

    All the best, 

    Forward Financing


Forward Financing, LLC is BBB Accredited.

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