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Business Profile

Fire and Water Damage Restoration

Servpro of Boston Downtown / Back Bay / South Boston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Servpro did work in the unit above mine without proper coverage which resulted in a huge downfall of debris, dirt, nails, rocks, floor tiles and damage pouring into my two bathrooms. When I called to request compensation for cleaning I was told it wasn't their problem because I was not their customer.They put me at risk breathing in toxic materials and refused to recognize the issue.I am also concerned they are doing some kind of insurance fraud with the time they are taking working upstairs. It has taken significantly longer than water repairs took with my own company in my unit from a building wide problem. ****** is the person I spoke with and he was really inappropriate in my ask for remediation for damage his team caused.My request is for $500 - deep cleaning charge (debris everywhere including hard to reach areas behind washer, dryer, going down into sealant of vanity, behind toilet, in shower, I need to have my vanity resealed and there was damage to the vanity that needs to be repaired.

    Customer Answer

    Date: 07/05/2023

    Hi thank you the franchise is ******/Braintree.

    Customer Answer

    Date: 07/16/2023

    I have not heard from the business in response to my complaint.

     

    also they have not been using permits for their work and I feel very unsafe about the materials they pushed down into my apartment from their demo as there is no permit or safety behind this work. my bathrooms have an unsafe odor from this material and its been harder to breathe.

Servpro of Boston Downtown / Back Bay / South Boston is NOT a BBB Accredited Business.

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