Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander

  10-421-CR1 PO Box 12646 Reading, PA 19612-2646

• 

  Santander Bank

  125 Broadway Somerville, MA 02145-2131

• 

  Santander Bank

  75-15 31st Avenue Jackson Heights, NY 11370

• 

  Santander

  23 E King St Lancaster, PA 17602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday September 9th My account was fraudulently charged $626.66 and the person who did It was a third party seller through ******, who refuses to do anything about it. But the bank itself allowed this to happen and they're refusing to give me back my money. I just also got a police report. As well I just want my money back

  

  Business Response

  Date: 10/01/2024

  We've responded
  to the customer on 9/23/24 via phone. If there are any questions, please
  contact our office at 1-855-726-6100. Our hours of operation are Monday through
  Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Account is not mine. I am not liable for this debt . they did not provide me with the original copy. according to 15 U.S. Code 1681(d) Consumer Report.-(1) In general.-The term "consumer report" means any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumer's credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumer's eligibility for-(II) adverse to the interests of the consumer.

  

  Business Response

  Date: 09/13/2024

  This is in regard to an auto loan. This is not a bank matter. Please forward this complaint to Santander Consumer. 

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a car with Santander in April 2022. The co-borrower lost employment in June 2022. I contacted Santander to do a voluntary repossession and they sent me a document and told me that I needed to fill it out and return it to them. I was then told that they would pick up the vehicle from the address on file and Santander did not follow through. I spoke to several customer representatives and then to ******* Bergessa who assured me, she could assist me. I called Santander again to confirm the pick-up date and was told that the co-borrower wanted to keep the car with no job. They modified the account with the co-borrower to pay only the interest on the payment of approximately $30.00 on the interest per month on a $546.00 per month car note. On August 10, 2023, the car was stolen. Contact Santander, to communicate the theft and they requested the police report. The police report was emailed to them as requested and we received no feedback. Recently they sent me an email stating that the car is being repossessed and I will incur additional fees on a stolen car. I am requesting assistance with dealing with Santander Bank. Santander has refused to allow me to exercise my right to involuntarily return the vehicle.Requesting that the additional fees be waived and a settlement offer is presented.

  

  Business Response

  Date: 09/13/2024

  This is in regard to an auto loan. This is not a bank matter. Please forward this complaint to Santander Consumer. 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I had aim come and do an inspection on my vehicle prior to the lease return. Back in April I had to replace two tires as they got nails in them. At the time the tires that came with my truck, which were ******* tires were out of stock nationally. I ended up getting a tire of it equivalent which cost me $478 apiece today. I found out that because the tires are different. I have to pay **** upon my lease return. I called **************** and explained the issue to them and was told it doesnt matter, if the tires are different, Im going to have to pay. So essentially I have to return my truck with two brand new tires purchased in April which I really havent even driven on because this is my secondary vehicle. And I also have to pay the company because they arent the exact tires which were out of stock nationally. Additionally, Im being charged for a scratch on the bumper that is an inch and a half and the total for the two is $1250 have been a customer of Jeep For my last four or five leases and I have not had an issue with but after this, I wont lease with Jeep again and I wont be returning Customer if we cant find a resolve for this issue because it is not fair that Im being charged for something that was completely out of my control

  

  Business Response

  Date: 09/11/2024

  This is in regard to an auto loan. This is not a bank matter. Please forward this to Santander Consumer. 

• Initial Complaint

  Date:09/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Santander bank I do not have a contract with the collection agency. They did not provide me with this original contract as I requested.

  

  Business Response

  Date: 09/09/2024

  This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.
  
  

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ************* the last 10+ years I have accumulated a large credit card debt ($60,000) to the point that I was only able to pay the minimum monthly payments on all of my credit cards. This obligation was putting an enormous stress on my life. As I am planing to retire in a year, mainly due to deteriorating health, I knew that something needed to be done now with my debts in order for me to be able to live on pension income. The only solution I had was to file for bankruptcy. Prior to filing for bankruptcy, I decided to contact each of my credit cards. I was so relieved to discover that every one of the Credit Card companies (***************/*****/****************/****) where happy to work with me and reach out a payment settlement. What was my surprise that the only company that refuses to work with me and offer ANY settlement is the one I also have a checking account - **********************. Last month I contacted them and I was told that "the bank cannot work with you because you are paying each month" (although the amount I could afford was the minimum and it will take me 30 years to pay it off (I owe $11,200). So I was advised by Santander **** not to pay it this month and once in default, then to call for a settlement. I did as I was told. I missed the payment and called today, 9/7/2024, just to be told that I do not qualify for any settlements at the moment. So I was advised to wait till next month and do the same (miss a payment and call again). This is a predatory lending, the bank is doing this intentionally, just to change me late fees and more interest each month. It appears that my only solution now is to file for bankruptcy just because Santander is refusing to close the credit card and give me a reasonable monthly payment or a pay off amount which I can afford ($9,000).

  

  Business Response

  Date: 10/24/2024

  We've responded to the customer on 9/20/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:09/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a $97.68 charge for a $35.30 purchase at ******** in *************. We have the receipt. This may have been an honest mistake on the part of the vendor. My complaint is with Santander Bank's customer service. They closed our local branch. They advertise the convenience of contacting them by phone with hours of 8am-8pm Mon.-Sat. I have been on hold for 1.5 hours and am still waiting for someone to pick up. I cannot find an email address for customer service

  

  Business Response

  Date: 09/27/2024

  We've responded
  to the customer on 9/18/24 via phone. If there are any questions, please
  contact our office at 1-855-726-6100. Our hours of operation are Monday through
  Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a client of Santander Bank and use their online portal to do my banking. A pop up window started coming up 2 months ago requesting I give "E-Sign consent" to receive bank information electronically and that I had until Sept 30 2024 to accept these terms. On the pop up there are 2 options of giving consent or delaying giving consent. In this agreement there are 12 topics, among which it gives the bank broad and "sole discretion" to provide electronic communications in multiple formats including website pop up, posting something on their own website, by email to access a website they designate or downloading a pdf file. Already I consider this a massive security risk that opens me up to fraud because anything at any time could be a notification from them and I would be obligated to open it up because I agreed to this pop up. So I don't want to agree to parts of it and there is a portion that says you can go in to the bank and request to remove consent which they can choose to act on in a non specified time period. I prefer to not give consent in the first place or personalize it to each of the 12 points. I did go in about a month ago and spoke with their rep ***** ******* at their ******* location who assured me I'd hear back from them in a few days. I never heard anything from Santander. I already pay monthly fees to receive my monthly statements in paper format. I want to be able to personalize this agreement, not to have to jump through hoops later to rescind permission. Time is running out and I am frustrated that I won't have access to my account without being strong armed into this agreement.

  

  Business Response

  Date: 09/24/2024

  We've responded to the customer on 9/12/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:09/04/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM GOING TO COMPLAIN ABOUT BOTH ****** AND SANTANDER "Someone" used my Santander Business MC to make purchases at Amazon Marketplace on June 14 and 18 . ****** has said twice the charges were not made by me, for my bank to investigate, and, I could alert Law enforcement but gives me no information. I have never been credited for both the fraudulent charges. Santander says investigated, and merchant says charge valid but won't provide the documentation. And neither company allows direct contact with "The great Oz and his staff". I don't know the merchant, what was bought, who used my card, not even the country. my whole explanation will not fit so will upload it. I can upload all the emails but i dont think you need. The companies have them. And Santander has credited my account for the smaller fraudulent charge but to the larger.

  

  Business Response

  Date: 09/17/2024

  We've responded to the customer on 9/12/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,  ******** -- Excuse me BBB, I don't sign things with just my first name

   

   

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially contacted the company regarding my personal loan and missed payments. Months were being reported as late despite having payments on them. I initially contacted them on July 25th regarding this and was ensured that this was a system error and my missed/late payments would be corrected. It is now September 4th and I have yet to have a resolution for this and support is constantly dodging any immediate resolution and gives me updated ETAs of resolution a week from each call. I need this resolved urgently as this is affecting my ability to purchase a primary residence and we are nearing the end of our lease, but this business is not showing any sense of urgency and it is causing unneeded anxiety and stress from the risk of potential homeslessness.

  Customer Answer

  Date: 09/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************