Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander

  10-421-CR1 PO Box 12646 Reading, PA 19612-2646

• 

  Santander Bank

  125 Broadway Somerville, MA 02145-2131

• 

  Santander Bank

  75-15 31st Avenue Jackson Heights, NY 11370

• 

  Santander

  23 E King St Lancaster, PA 17602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two pieces of mail from Santander one which stated that I was late that came in a pink letter. The other came with two months worth of mortgage as the total price. My mortgage is generally sent on the 16th of every month last month it was sent on the 20th, once I open this letter, I saw the amount, but it does not show credit for the amount that I sent for last months mortgage as I attempted to do research it clearly shows in my notes that I have been paying on time and regularly as far back as *********** I try to inquire about the two pieces of mail once I got in contact with the Santander mortgage I told them that I did not want to be on a recorded line in ************. I have that right not to be basically I was told that if I did not Consent to being recorded they basically said I could not get any service as of which I told them I am a customer and I have a right to be service and that they find a un recorded line to talk on I got the basic runaround, servicer manager, and their manager and eventually I got a answering machine at that point I hung up. I was given names, but none of the names I believe that was true identities of the employees that worked there I had no way of proving they were, also told what if I wanted to record them and I was told that they couldnt be recorded and I said well how can you wanna record me and I couldnt record you I believe the Pennsylvania wire tap at protects me and my right to decline being recorded. I was not allowed any service. They told me to go to the branch which I knew was a dead end yet and still I went to the branch and as I stated and felt there was no help to be had at the bank, the lady at the bank pretty much kept telling me we dont service this we dont service this blah blah blah being very loud and rude. The bottom line is if I have a service or an obligation with them, they are obligated to answer my questions because I paid my mortgage on time on a regular and I am a customer. It is unjust .

  Customer Answer

  Date: 09/10/2024

  I have not heard from the business in response to my complaint.There are currently 11 states that requires consent to be recorded. ******** is one state and its so happens to be the one which this company is based out of. I will attempt to call them again and inform them I do not wish to be recorded if they insist, I will tell them I will record them and myself saying I dont want to be recorded. I am a mortgage payer through this company. I have a right to have my questions and concerns answered without being recorded. I will seek litigation if they refuse my request again.
  

  

  Business Response

  Date: 09/20/2024

  We've responded to the customer on 9/20/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:08/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a check for back wages owed. The check came from ***********. On 8/12/24 I deposit it through mobile banking. 8/13/24 I tried to login and was not able to. I then contacted the santader numer for assit they pass me to fraud department I answer all there questions where it came from ,why etc I also email me documents from department of labor.I ask hpe long does it take and who can i speak to the only thing they said is it back department there nobody to speak too.Thursday and Friday I reached out to local ***** the worker there tried call and was told the same thing there is nobody to speak to. So what do i do about my ****** dollar check?How is it possible for them to not have anyone to resolve issue . I emailed head quarter no response. The only reason I knew they blocked my account because I tried loging in. The fund are available in my account but I can't access my account. Is that legal?I'm under eviction these funds are my relief to not be homeless for my 4 children and i.

  

  Business Response

  Date: 09/10/2024

  We've responded to the customer on 9/24/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Business checking account with ********************'s bank on Thursday, May 2, 2024 at the end of the business day at the ***************, ** with ************************. The account was opened with the promotion (BUS500Q124SEA). I had to keep to keep $2500 in the account for 3 months and make 3 debits per month. I deposited $100 when the account was opened on 5/2/24 and transferred $2500 from my external account and it arrived in my Santander's checking account on Monday, May 6 2024. Within 2 business days, the required deposit was in the account.I have reached out to Santander's Bank and they will not pay out the bonus.Attached is a copy of the terms of the bonus Account was opened with ************************ Specialist, Relationship ******************************************************************************* ************ [email protected]

  Customer Answer

  Date: 09/03/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 09/12/2024

  We've responded to the customer on 9/12/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  I have not heard back from the business and they haven't done anything to resolve the matter. I've provided detailed information in the intial complaint
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of ********************** for the last 24 years, in a good standing, always paying my bills on time.In June 2024 I received a letter from Santander Bank stating, that in order to keep my Sphere Credit Card ending in 9210 active I have to make at least one transaction by the end of July 2024. I followed the instructions and made a transaction within the required time frame.Despite of following their instructions, Santander went ahead and fraudulently closed my account. After multiple phone calls to **************** at ************ , they were not able to find my account in their system and to help me.

  Customer Answer

  Date: 09/01/2024

  I have not heard from the business and problem is not resolved.

  

  Business Response

  Date: 09/18/2024

  We've responded to the customer on 9/4/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 09/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **************************

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car in February and Santander bank was my finance bank for the loan. 6 months later in August I traded the vehicle in. Now the new bank that is financing me for the new car is trying to payoff the loan to Santander however Santander is requesting ********************************************** advance for the time it could take to process the payment I was told its in my contract that I have to pay **************************** order to pay off the loan I also let the customer service representative know that this is however this was never disclosed in the contract and I have never missed a payment nor have I been late and the new bank was going to overnight the payment to them but they are stating that they want the 15 day interest I reached out to customer service and I stated that this is predatory lending and they stated this is how we do things here and another customer service agent stated that I could dispute the ************************************************************ too was very rude did not help and told me I would need to wait 48 hours for someone else to call me

  

  Business Response

  Date: 08/22/2024

  This is in reference to an auto loan. Please forward this complaint to Santander Consumer. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled a Dispute with Santander Bank since I had done a purchase for a reservation in a parking lot. I filled this back in May 2024. I was supposed to park my car in this lot and was told the lot was full. I asked about my refund and was told they would be putting it back to my debit card/account. I never heard anything in regards this dispute. I was charged again August 9th 2024. I called the bank in regards the transaction thinking it was something else. When I was talking to the banker they told me I would be able to file a dispute. I was put on hold. He told me I was charged this amount before in April and I knew exactly what he was talking about once I looked at the date he gave me. I explained to him that I never got service from this company and explained myself to him about that happened. I asked him for the copy of the decision on the dispute and he told me they didnt have one. At this point all he told me to do was to reach out to the company and never got a clear solution on what to do in regards my refund. This bank does not fight for the customers rights as I mentioned I never received any service from them, as I paid for a service and never received it and lost my money

  

  Business Response

  Date: 08/27/2024

  We've responded to the customer on 8/27/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/9/24 I attempted to deposit $200 cash into my bank account using the *** #D656 inside the branch at **********, **********. The machine malfunctioned and gave me back $20 only then canceled the transaction; keeping $180 that were not deposited to my account. I immediately went to talk face to face to the clerk inside the bank who told me to call the ***** number on the back of my *** card and mention the *** number. **** assured that an investigation would take place and that within 1 to 3 days (not business days) at most I would get reimbursed for sure. I called and was told the same and to check back on Monday 8/12 at the latest if I hadn't heard back. To date 8/14 eve, I did not get my money back and have not heard back from the bank. I want the $180 transferred back to my account asap

  Customer Answer

  Date: 08/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is on behalf of my 89 year old dad, ***********************. His loan with Santander Bank was received and paid off on May 6, 2024 to the attention of their ******************** *****************. I am ***************************, the daughter of *********************, and have been in contact with Santander along with my dad since April 2024. ***** stated it would take approximately 10 days to release their lien and they would mail the title after the check cleared. To this date (8/06/2024), no title has been received by the State of Kentucky. We have made SEVERAL phone calls to track the status of the title and we're being told the same thing, with no results. On two occasions (6/28/24 & 7/15/24) a copy of the unsigned letters of the release without notarization was sent to me, but again, no sign of the released title to the State of Kentucky nor the ***************************** County Courthouse in ****** Ky. Dad sold his mobile home and he's in need of the title. Santander Bank has had ample time to process and send the title to where it needs to go. They verified his address, phone number, and all other that information. We are very puzzled about this situation and feel that my dad is being discriminated against. He is 89 years old and needs this situation closed immediately so that the buyer of his mobile home will have the rights to the property. Please guide us as to what can be done about this. Thank you in advance for your assistance.Sincerely,*************************** on behalf of ********************* (********************* ************)

  

  Business Response

  Date: 09/13/2024

  We've responded to the customer on 9/13/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under FCRA 15 U.S. Code 1681n(b)(B), if someone obtains a consumer report under false pretenses or knowingly without a permissible purpose, they are liable for actual damages suffered by the consumer or $1,000, whichever is greater. Additionally, punitive damages may be awarded as the court allows. I did not initiate any of these accounts. If you believe otherwise, please provide copies of my written signature giving consent.I also did not authorize the sharing of my non-public information. The reporting of this information is not fair or equitable to me as a consumer. According to 15 U.S.C. 1681, Section 602(a), I have the right to privacy. Additionally, 15 U.S.C. 1681, Section 604(a)(2) specifies that a consumer reporting agency cannot provide an account without my written instructions. Furthermore, 15 U.S.C. 1681c(a)(5) states that no consumer reporting agency may include any adverse information in a report, except for criminal convictions, if it is older than seven years.Under 15 U.S.C. 1681s-2(a)(1), it is prohibited for any person to furnish information about a consumer to a reporting agency if they know or have reasonable cause to believe the information is inaccurate.Additionally, the reporting is not in compliance with Metro 2 credit reporting standards. I have evidence to support my case!

  

  Business Response

  Date: 08/07/2024

  This is not a Santander Bank customer/issue. This is related to an auto loan. Please send the complaint to Santander Consumer. 

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -They locked my account for fraudulent activity I've called multiple times because there is no branches in my state or the next states over. They send me a new debit card however they still have the account locked so the card did me nothing at all. Theyve been charging me fees due to my account being inactive. They're eating my money and the customer service is absolutely terrible. Ivd asked for a check go be mailed or for them to transfer my funds into any of my accounts I have linked and they refuse. I cannot afford to drive states away to close my account. I am a stay at home mom to 2 under 2 and I can't even afford diapers because they keep giving me the run around. I can't get a job without gas in my car. I can't do any of this without my cash and they've given me back the fees one time and then started taking the money again for the same **** fees. At this point I just want my money and some sort of compensation for the almost year of hassle , hardship and having to borrow money from my family. Absolutely terrible business and I use to brag about how much I loved them . I'm struggling so bad right now and every manager I've talked to has been rude as he'll to me. I've missed several family funerals because I've literally been stuck at my house with no gas or way to do anything.

  

  Business Response

  Date: 08/27/2024

  We've responded to the customer on 8/27/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.