Important information
- Customer Complaint:BBB with the use of artificial intelligence, analyzed the complaints on 9/11/24
BBB shared the findings and recommendations with Rue La La,Inc.
The findings appeared to show:
Refunds and Exchanges: High frequency of issues with returning items and obtaining refunds.
Delivery Concerns: Problems with shipping times, lost packages, and incorrect deliveries.
Service Quality: General dissatisfaction with the service quality provided by the company.
Product Quality: Complaints about receiving defective or low-quality products.
Rue La La, Inc. on 1/23/25 responded to BBB with:
We understand that it can be frustrating for our Members wanting to return items and feeling like they are not getting their service expectations met, but it is always our intention to make this process as easy for Members as possible and to get them resolution. However, we are a flash sale/off price company where our inventory is constantly being turned over and we buy in limited quantities. This does not allow for exchanges very easily as the items are usually not available in alternate sizes or colors but does allow us to offer amazing deals on high end fashion and home goods. It also means that we need to put returned items back into inventory quickly to allow other Members access to these high demand/low quantity items. As a result, in early 2024 we reduced our return window from 30 days to 21 days to quickly put these items back in stock. We did grandfather in any purchases prior to that change and allowed for extended returns for customers for about 60+ days after that policy change and still do offer exceptions based on individual circumstances. Our returns policy is clearly outlined on our site in our “Help” section under “Our Return Policy.” This section outlines our return window for returnable items, 21 days from the shipment date. This section also outlines the refund options for returnable items, if they choose Merchandise credit they can return the item without a return shipping fee (this is similar to the policy of many other online retailers), or to original form of payment with a deduction of our $11.99 return shipping fee. Also outlined are the refund timelines, which is 3-5 business days for merchandise credit and 10 business days for original form of payment (this is dependent on the customer’s banking institution as we issue credits at the time we receive the item back). This help article also explains that items marked as “Final Sale” are not eligible for returns and explains that this information can be located in the product description on the site, as well as on the packing slip. Though Final Sale items and items outside of our return window are considered non-returnable, we do provide our members with exceptions based on the individual circumstances but generally offer each Member a onetime exception no questions asked as long as the item is in original condition and in original packaging. Though not ideal, at times we have to deny both late returns and final sale returns due to multiple requests/abusive behavior on the part of the customer.
Complaints
Customer Complaints Summary
- 148 total complaints in the last 3 years.
- 53 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a Farberware pot 6/9/2025. It supposedly shipped via *** Ex 6/10, wtih an estimated arrival of 6/17/2025. It has not been updated since 6/11/2025. I tried to contact Rue la la twice, once with the concierge and that was almost a week ago and I have had no response. The pot was $27, and with the $12 shipping and taxes the total was $41.72. At this point I just want a full refund but no one from the company will respond.
Business Response
Date: 07/11/2025
Dear
Thank you for allowing us to assist. We were happy to review. We apologize that you did not receive your order! We were pleased to see that one of our team members was able to assist you with a refund for the order total to your original form of payment on July 6, 2025. Please allow 3-5 business days for this refund to reflect on your statement. This is the standard processing time for most financial institutions. We hope this information helps!
Sincerely,
Member Services
Customer Answer
Date: 07/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** ******Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent me the wrong items and now refuse to make it right. Told me I could either refund my purchase or keep the wrong items, but they won't send me the correct items. Either because they don't have it, or just don't want the hassle. Either way, the items I purchased are wrong, with no remorse, and no assistance from Rue La La. They're a scamming company and not sure how they have an A+ BBB rating then everyone gives them one star.Business Response
Date: 06/13/2025
Dear Masen,
Thank you for allowing us to assist, we were happy to review. We apologize that you received the wrong item within your luggage set! We were happy to see that our frontline team has offered you multiple options to work to resolve the issue earlier this month! You were offered a discount to keep the items as is, as well as a return label to return the item for a full refund. We understand that your preference is to have the correct item, and we have been working with our supplier to determine if a replacement for this piece is available. We are sorry for the inconvenience, and we are working diligently to get this resolved.
Sincerely,
Member Services
Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23430048.This is a typical, lazy, corporate response which really did not address my issue. Your team offered a 5% discount to keep the wrong items, which is insulting. Not only is this discount not worth anything, but it was tried because of pure not wanting to do what was right. You also offered a return label if I packed everything up, printed the label, and returned it to the store. It is not my responsibility to fix your mistake, and I will not be taking time and money out of my day to do so.
Now after weeks of back and forth, with days, or weeks in between responses from your "help" team, you finally offer to see if we can switch it out for the right item. Why was this not offered from the start? I was in fact told this was impossible to make the swap so I won't be holding my breath. Until I get the right item or I can send back the wrong item for a switch, I will continue working with my bank team to dispute this charge.
FAQ
Regards,Masen Flowers
Business Response
Date: 06/24/2025
Dear Masen,
Thank you for reaching out. We understand your concern regarding the incorrect item you received. In situations like this, we do not always offer an immediate replacement due to several factors. One key reason is that we must first investigate the cause of the issue, whether it stems from a product listing error, an incorrect SKU, or another fulfillment issue.
Additionally, the item in question is fulfilled through one of our Brand Partners, which limits our direct access to their current inventory. Because of this, a replacement may not always be available.
That said, in this case, we made an exception and reached out to the Brand Partner on your behalf to explore the possibility of a replacement. Unfortunately, they were unable to provide one, which confirmed our initial concern.
As a resolution, a return label was provided to facilitate a full refund once the item is received. We appreciate your understanding and sincerely apologize for the inconvenience.Sincerely,
Member Services TeamInitial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 pairs of luxury sunglasses from ******** for $283.00. The box arrived on my doorstep but there were signs of tampering. The original tape was not all the way on the box and it was reinforced with clear tape. When I opened the package both sunglasses boxes were empty. I took pictures of all supporting evidence of theft but my disputes were denied multiple times with the credit card company (****************) and the merchant (Gilt).Business Response
Date: 06/03/2025
Dear *****,
Thank you for allowing us to assist, we were happy to review. This order was originally placed in May of 2024, and we were originally contacted in June of 2024. At this time, our internal teams reviewed the pictures provided by our carrier and confirmed there were no visible signs of tampering, as well as the weight that was logged matched the items ordered. Additionally, we do see that you disputed the charge with your financial institution, who also denied your claim. If you have any additional questions regarding your claim, please reach out to your financial institution.
Sincerely,
Member Services
Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased ********* Loubotin(CL) ******* Mule 85 from Rue La La and two months into wearing the sandals, the heel started separating from the sole. I attempted to facilitate an exchange with Rue La La due to the defect with no resolution. In speaking with CL, since the item was purchased thru a boutique I would have to resolve my issue with Rue La La direct. According to a professional assessment conducted by a certified cobbler, the shoe in question appeared to have undergone a prior repair before it came into my possession. This suggests that the item was not new or in original condition at the time of purchase. As a result, I believe I was sold a product that was both defective and misrepresented, and I am requesting an appropriate resolution.Business Response
Date: 06/03/2025
Dear Gretchen,
Thank you for allowing us to assist, we were happy to review. This order was originally purchased on 4/3/2024. We first heard from you about the damage on 6/30/2024. Please note that the majority of our inventory consists of unused, brand new products. In cases where we offer Authentic Pre-Loved items, this is always clearly stated in the product description. After a thorough review, we have confirmed that the item you received was indeed brand new and had not been previously owned. Given that the item had been worn multiple times prior to your initial contact with us, we were unable to offer assistance at that time. After reviewing the matter again and considering the additional time that has passed, we must stand by our original decision.
Sincerely,
Member Services
Customer Answer
Date: 06/05/2025
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23389459.I am writing to express my disappointment regarding a recent purchase, a pair of Christian Louboutin shoes ordered through Rue La La that has unfortunately proven to be defective.
Given the $750 price point and the reputations of both Christian Louboutin and Rue La La, I expected a product of exceptional quality. However, after fewer than ten wears, the shoes began to fall apart. These were not worn daily, nor subjected to unusual conditions, and the damage occurred well within a reasonable time frame. Upon inspection, a professional cobbler confirmed that the issue was due to a manufacturing defect—not normal wear and tear.
It is deeply frustrating to invest in a luxury product, only to have it fail prematurely. I believe this situation warrants further review and reconsideration of your return or exchange policy in this case. I am requesting that this matter be escalated and a resolution be provided, whether through a refund, store credit, or replacement.
Regards,Gretchen
Business Response
Date: 06/24/2025
Dear Gretchen,
Thank you for your response. We understand your disappointment, but given the age of the order, and that it was received in perfect condition and was damaged after wear, we are unable to assist with a return or replacement.
Sincerely,
Member Services
Customer Answer
Date: 06/26/2025
Better Business Bureau:
The item was faulty upon receipt, not damaged through use, yet neither Rue La La nor Christian Louboutin has taken responsibility or offered a resolution. This lack of accountability is unacceptable and reflects poorly on both brands’ commitment to customer satisfaction. As a result, you have lost me as a client, and I will not be purchasing from either Rue La La or Christian Louboutin in the future. I hope you address such issues more seriously moving forward.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23389459.
Regards,Gretchen
Initial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello there,I have ordered three different orders and they were shipped to the wrong address. I never received the items. Rue LaLa was claiming it was delivered.I have contacted them several times. Here is one of my emails;Hello there, Here are the proofs ( attached pictures) that if those items were shipped; they were shipped to the wrong address and I have full right to get a full refund back ASAP. If I don't hear back from you with a reasonable explanation of the reason why Rue Lala doesn't feel obligated to refund or replace the items; will file a claim with a Better Business Bureau.I am trying to be reasonable and work these issues out.Regards,****** **** However, no response..Business Response
Date: 06/03/2025
Dear Failka,
Thank you for allowing us to assist, we were happy to review. We were glad to see that a member of our team provided you an exception on 5/23, and processed a full refund.
Sincerely,
Member Services
Customer Answer
Date: 06/05/2025
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23365645. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.[Where is the refund was sent and what amount? The entire full refund should be $430.34
For the first order $105.99 (order #1170127917), for the second order the refund should be $243.79 (order #1164934493) and for the third order (1168127284) is $80.56
I already attached all supporting documents with the price that I have paid in my previous statement.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Fialka
Business Response
Date: 06/16/2025
Dear F
We apologize for any confusion. We see orders 1164934493 and 1168127284 were refunded on 5/23 in the amounts of $243.79 and $80.56. It looks like our team member missed the third order. We have refunded order for the amount of $105.99 on 6/16/2025. Please allow 3-5 business days for this to reflect. We see that since these orders were placed, there have been other orders submitted using this incorrect address as it was saved in your account, We have removed this address from your saved information on your account to prevent any other shipments being sent to an address that is not yours. We hope that this helps!
Sincerely,
Member Services
Customer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23365645. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]hello there,
I do not know where you have refunded the rest of refunds but I do see the last refund in my checking account through klarna ($105.99)
this entire process was very disrespectful.
i hope you don't treat any other client the same way. please provide entire refund summery to prove me that you did refund the rest!
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Fialka
Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
placed an order through rue lala using the ***************** The package was marked as delivered but ***** never provided proof of delivery. I've been going back and forth with ****** rue lala and after pay for weeks trying to resolve this issue and haven't gotten any solution other than they cannot help me but expect me to continue to pay for products ! did not receive. I was told by the rue lala customer service that ***** marks packages as delivered but they are delivered 5 days later and to wait. I waited two weeks and still no package has come. I'm just looking for help, a refund or redelivery of what I purchased. Afterpay states I would need to file a police report for stolen package but the package never made it to the destination so whom am I filing a police report against. This is my first purchase with this business and after this experience I will never order from them again.Business Response
Date: 05/24/2025
Dear ******,
Thank you for your message. We were happy to review. While in most cases, when we have proof of delivery on file we are unable to assist in when an order was unable to be retrieved after successful delivery. However we see you are a new member, and would like to assist. As an exception we have refunded the order to your Rue La La account. We hope you can use this credit toward a replacement of the items that were not received.
Sincerely,
Member Services
Customer Answer
Date: 05/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** ******Initial Complaint
Date:05/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an item, a down pillow from *******************************, on April 14. It's May 10, and I haven't received this order. I've written several times, including April 29, May 2, and May 9, and have only received automated messages asking me to wait five days. Tracking shows that it was delivered on April 23, a Wednesday. I was home at the time, and I was never contacted. My downtown ******* apartment building uses a Luxer locker system. The ***** carrier needed to either contact me directly or place it in a locker. At that point, ***** would have contacted me with a code to retrieve it, but that never happened. I would like to receive my order or to receive a refund. I'm a longtime customer, and I've never had this experience with Rue La La.Business Response
Date: 05/20/2025
Dear *****,
Thank you for allowing us to assist, we were happy to review. We apologize that your order was unable to be retrieved after delivery. We were happy to process a full refund for the order to your original form of payment, in the amount of $40.80. Please allow 3-5 business days for the refund to reflect on your statement.
Sincerely,
Member Services
Initial Complaint
Date:05/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 4, 2025, I ordered 8 items from ******** totaling $1,358.69. I had put multiple items in my cart a few days prior, and then waited to purchase them as I continued to browse the website. During that time, apparently many of the items I ended up purchasing were marked as "final sale." This was not indicated in my cart or at checkout, and I only noticed on the packing slip as I opened the box. Gilt apparently only includes text of final sale on the item page itself. This means that in the time between when you click on an item to put it in your cart and the time you pay for the purchase, an item could be marked as final sale and you would have no way of knowing. This is an incredibly deceptive practice. I spoke to customer service and they offered me merchandise credit for the items I wanted to return, but I believe I should get my money back. I asked the representative who I could email to complain about this practice and suggest they add text to the website to indicate when something was final sale, and they provided me with a fake email address that did not work. Since the solution to this issue would be to simply put "final sale" text in either the cart or checkout, which is a very easy fix, I suspect that the lack of disclosure of final sale items is an intentional business practice in order to deceive people into not being able to return items.I have attached an example of this practice - where an item marked as "final sale" on the item page is not marked as such in the cart or at checkout.Business Response
Date: 05/20/2025
Dear Hayley,
Thank you for allowing us to assist, we were happy to review.Our Final Sale items are determined prior to them being listed on our site. The final sale status is not adjusted after it is added, so this change would not occur between the time you add the item to your cart and the time you check out. As you provided in your screenshot, final sale items are clearly listed in the product details that your can see within the product listing. We were happy to see that a member of our team was able to provide an exception for you to return the requested items in return for Rue La La account credit.
Sincerely,
Member ServicesInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made two purchases 5/3/25 Order number ********** For $370.99 4/25/25 Order number ********** For $124.23 Both I purchased in the clearance area of the site. In very small print underneath add to bag it says Final sale no returns or refunds on this item. It DOES NOT give a warning that the item can be returned when you go to purchase nor on your actual receipt! It is very misleading. It does say it in very small print on the packing slip. Unfortunately, online the site has very poor ratings and is accused of selling fake products which I believe one of my purchases are. The dress I bought for $370 is very poor quality. I looked at the reviews after I had purchased. Very upsetting. My receipts are attached.Business Response
Date: 05/14/2025
Dear *****,
Thank you for allowing us to assist, we were happy to review. Our final sale items are indicated within the product description on our listings. We have provided a screenshot of the listing showing that Final
Sale is listed in standard font size. There is additional information regarding our return policy and final sale items in the *********** here: ****************************************************************************************
We were happy to see our team did provide an exception to allow you to return the **** *** by ****** ******* Metallic Jacquard Gown. The tracking shows it was delivered on 5/13. Our returns team will begin processing that return shortly. Please allow 7 to *************************************************************** addition we have provided another exception and provided a return label for order ********** today. This label will come from **************************.
Sincerely,
Member ServicesCustomer Answer
Date: 05/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have not had complete resolution. I am still waiting for one of the refunds that was promised by the retailer.Business Response
Date: 05/27/2025
Dear *****,
Thank you for your response! We took a look further into this and see that the return for order 1174779895, is still on its way back to us. It is currently estimated to be delivered to us on 5/28/2025, by the end of the day. Once we receive your return, please allow 7 to 10 business days for us to process your refund. We hope this information helps!
Sincerely,
Member Services
Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a pair of diamond earrings from Rue La La, upon arrival one of the earrings was damaged. I decided to request a return. Rue La La provided a return label and I went ahead and send the earrings for a refund. I have been checking the tracking at ***** and notice that the return has not reached its destination. I reach out to ***** and they let me know that the return address does not exist and this is the reason why they havent been able to make the delivery. I reach out to customer support for ********************** and they told me the address is correct and to reach out once again to them if the earrings are not delivered. Earrings have not been delivered and when I reach to Rue La La for an answer I get no reply. I think the return address really does not exist because Rue La La does not want the merchandise returned so they dont reimburse customers for issues with this product. I spend $716.59 USD dollars for this earrings. I think this is part of a scam or fraudulent return process. If the return address does exist why Rue La La has done nothing to expedite the return with *****.Business Response
Date: 05/06/2025
Dear ******,
Thank you for reaching out! We were happy to review! After looking at the tracking, this package last showed movement on 4/4/2025. We confirmed with our carrier that they did have our Brand Partner's return address on file, however they did confirm the package was now lost.
Rest assured, we will be refunding $716.59 to your original form of payment for the amount. Please allow 3-5 business days for this refund to process back to yourAfterpay account.Sincerely,
Member Services
Customer Answer
Date: 05/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** ********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.