Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to have this service disconnected from my utility. I contacted this company 6 months ago to disconnect the service and was told it would be disconnected by now. I have recently been receiving emails about 0.15 cent savings on my $500.00 utility bill. This company refuses to stop servicing based on a contract from January 2024. This company is predatory, my gas bill is higher than it was before I signed this contract and I would like to inform the public to keep someone from making the same mistake I did.

  

  Business Response

  Date: 07/02/2025

  Your cancellation is currently in progress as of 6/23/25. In Oct 2024 we sent along a communication to your email on file explaining that your subscription was transitioning to a new program and provided an option for opt out. Our records do not show any previous requests to cancel or opt out until recently in June. Please note no payments are due to Ampion with your subscription program.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service on 6/22/2025 at an event. While there, I asked how the process worked and what the fees and costs were. I kept being told Its free, youll receive 20% off your bill every month. Although this statement is partly true there is a lack of communication on how the process works, who ultimately pays for it, because it is not free. I was rushed into signing and when I got home and did a little bit more research on the company I was extremely disappointed in what I read. I sent a message through my portal (I have a case number if needed), sent an email, and called the office on 6/22/2025 in order to request a cancellation (I am aware the office was closed for the weekend and nothing would be done immediately) but reading other comments of people unable to reach the office during normal business hours has led me to be concerned about whether this will be canceled this within my legal window of cancellation. Whenever this is viewed by the Ampion, please cancel my contract. I have provided written and verbal notice within my allotted window and as soon as I can get to the post office, I will be mailing a letter as well. I will continue to reach out until this issue is resolved in a timely manner. Thank you.

  

  Business Response

  Date: 06/30/2025

  We are sorry to see you would not like to continue your subscription. Reviewing your account I can confirm we received your requests to cancel in the evening hours of 6/22/25. it was addressed promptly and a cancellation confirmation email was sent to you in the morning hours of 6/23/25. If you plan to subscribe again in the future we would be happy to welcome you back!

  Customer Answer

  Date: 06/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23504711. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  Regards,
  
  
  
  Jennifer Weideli

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Campion showed up at my home and signed me up for their service. They represented their services as a solar farm which once activated would provide me with a savings on average of $10 every month. They said I would not be paying ******************* anymore but be paying them directly. Eighteen months after signing the agreement the solar farm was finally activated. What was promised is not even close to what was promised. I am paying both Ampion and ************* Power. While my central Maine Power bill has seen a very small decrease overall I am paying twice as much as I was paying before with my charges from Ampion. My CMP bill decreased by about $10 per month but Im still paying the remaining amount to CMP and additional charges over $100/month to Ampion.I cancelled my subscription and they are continuing to charge me for 6 months after my cancellation.They have my debit card on file and they make it impossible to deactivate or remove that payment method.I want a full refund and immediate cancellation.

  

  Business Response

  Date: 06/30/2025

  Thank you for reaching out. I can confirm your cancellation request was received and started in March. We did send subscriber messaging in mid January prior to your first billing that communicated "youll continue to receive monthly bills from your local utility company, and your electricity usage on the bills will be reduced by the number of kilowatt hours (kWh) of clean electricity produced by your share of the solar farm. Additionally, Ampion will send you a separate bill for those kWh credits at a discounted rate, lowering your electricity costs and saving you money." Our records show you opted into account linking which allows Ampion to access your most up-to-date and accurate energy usage data and confirm credits were received and discounted from your utility bill resulting in savings. The utility has provided a removal date and your cancellation is complete.

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  While the business has agreed to immediately close my account and no longer charge my card they have not issued me a refund for the amount which they have charged me. 
  

  What I was promised was to be billed directly by Ampion and Ampion would be responsible for payment to my electric company. I would see a savings of about $10 total per month.

  Ampion took 18 months to enact the agreement. They immediately started to bill my credit card. I was still receiving bills from ***. We saw a small reduction in those bills but I was paying both CMP and Ampion. The Ampion charges increased significantly from month to month and therefore I never saw a savings but an increase from the combined Ampion and CMP bills. 

  While I appreciate the immediate closing of my account I will not be satisfied until I receive a full refund.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 07/02/2025

  Feedback about your enrollment process will be shared with the enrollment team for training enhancements. However, messaging was provided explaining the subscription model. Due to the account background provided, charges are valid and a refund will not be issued as discounts were successfully received on your utility invoices.

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  When the individual showed up at my door I was told that I would be paying the company directly and would not be paying my electrical provider *** anymore. I was also told my monthly payments would average 10 less per month for my total electricity bill. This was the business model which was promised to me.

  Instead, I was receiving bills from both my electric company and this company. While; my electric bill saw a decrease of about 10 per month I was paying 2 bills which ultimately increased my electrical costs significantly and NOT what was promised.

  This business promises a fraudulent business model. Based on that fraud model I will not considered this issue resolved until a full refund is issued. I did NOT receive what was promised.

   

   

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has failed to hold up their end of the contract. This company promised me a savings on my electricity bill, however this company is charging me for a service and I am not receiving any services. I have sent multiple requests for this company to address the issue but they only respond with terms of the contract and an example CMP bill showing where to find my credits. I have tried multiple times to get this company to show me, prove to me, point out in black and white where my credits are being applied and customer service always leaves me hanging without a resolution. This company is charging me money monthly for a service in which I am not receiving. I truly believe that this program is a scam.

  

  Business Response

  Date: 06/24/2025

  We were closed to observe the holiday on 6/19 and unable to respond to your email that day. Our records show the following feedback was sent to your email just before 3p on 6/20. Thank you for attaching an additional CMP invoice to review. You may view solar credits on your utility bill on page 2 under the section called Your Generation Details. In this example, your usage for period 2/11/25-3/11/25 was for 1593 kWh's, and your solar credit was 556 kWh's. This credit rolled back your usage leaving you to pay the difference of 1,037 kWh's to CMP. An attachment highlighting the areas referenced on your bill was provided. The 556 kWh credit was invoiced by Ampion on 5/1 at the discounted amount of $114.57. A second attachment was provided showing visuals of your Ampion invoice.

  Customer Answer

  Date: 07/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23496148. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been calling, emailing and submitting requests online to cancel my Ampion service for weeks. No one ever answers the phone, calls you back or responds to the online requests to cancel service. I would recommend not signing up for their service. This is unfair business practice.

  

  Business Response

  Date: 06/20/2025

  Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any frustration caused by the delay. We do encounter high call volume. An initiative we are actively working on is improving our system and are excited to be launching a new call system this summer to better serve our customers.
  I have reviewed your account and can confirm that your cancellation request has been received. A confirmation email was sent to you for your records.

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesman convinced us to sign up for credits on our ***** bills. He set us up with an account with **********************. After taking more time to read the contract my husband signed, I was of the opinion the salesman misled us as to a reduction in our bill. The following day I confirmed with ***** that the subscription fee can eat up most of any credits and they warn against these door to door attempts. I immediately called the ******************** the contract. I called several times and was unable to speak to a person. I left a message but did not get a call back. I sent an email requesting termination of the contract as it was in the 3 day time period we can cancel without penalty, according to the contract. I got an automated response that they received my inquiry but no one got back to me to confirm cancellation as I had requested. I did not click on the text link I was sent so I did not set up any kind of payment plan. I would just like confirmation that the contract my husband signed is terminated in accordance with the termination clause in the contract.

  

  Business Response

  Date: 06/14/2025

  We received your request to cancel on the morning of Thursday, June 5th, through both voicemail and email. Our automated responses and voicemails are designed to reassure you that we have received your inquiry and will follow up, especially during times of high call volumes.  We are sorry to see you would like to cancel, we processed your cancellation request and sent a confirmation email on the morning of Monday, June 9th.

  Customer Answer

  Date: 06/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years ago my husband was looking for affordable electricity providers. He believed the promises of discounts and probably signed a contract, which now Ampion started madking regular withdrawals from our bank account, which they either stole from the Central Maine Power ?MP since they have in their own words access to our CMP account, or my husband actually provided them with the information out of the habit of seniors to use familiar payment methods.Ampion disappeared for two years and everyone forgot about it. According to our current provider we pay them a fixed rate. We made repeated requests to Ampion to terminate the contract using the links on their website, but only after several requests through Helpline ******************************* we receive confirmation that the request had been received, and we continue being charged for unexplained services.According to the bank staff, Ampion started using a different registration number for bank payments when we tried to block their charges. Maybe exactly for this purpose two accounts with different numbers were created in my husband's name, and the Subsc ID number are listed as unable to find. With the arrival of Ampion, our spending on electricity have increased significantly, although, Ampion calls these spending savings. I am not a financial institution investing in someone else's projects, but a consumer paying for actual services provided. We pay our provider in full for actual services without any mention of discounts being applied.If Ampion believes that it has made some contribution to the production of electricity in the state, it should resolve this issue with other producers, not double charge consumers. I want a refund of the money withdrawn from my bank account and removing of any further charges, and a formal letter of contract termination along with an apology for the hassles caused by their ********** for Ampion, that company should be subjected to an in-depth audit and/or criminal investigation.

  

  Business Response

  Date: 06/10/2025

  Our records show a signed contract for the subscription in February 2023, a payment method was provided and verified on 2/26/23. Payment methods are added by subscribers only, per PCI compliance Ampion employees do not handle any payment information. Your subscription shows that you opted into account linking and that does give us the visibility to your utility invoices but that setup is completed by the customer as well and we do not have access to the personal credentials. Reviewing our outbound messaging over the last six months to your email on file we have sent email notifications. Prior to that monthly newsletters were sent consistently since enrolling to stay engaged. The data shows the emails were successfully opened.

  In ***** you continue to receive monthly bills from your local utility company, and your electricity usage on the bills will be reduced by the number of kilowatt hours (kWh) of clean electricity produced by your share of the solar farm. Additionally, Ampion sends a separate bill for those kWh credits at a discounted rate, lowering your electricity costs and saving you money.

  Ampion did receive your cancellation request in March by email and was responded to with a confirmation that the process had been started. Since March regular communications have been received from your email address inquiring about the cancellation status. In our review they have been responded to with feedback and helpful sample handouts were attached to review our statements to the *** invoices showing that on page 2 is where the credits are outlined.
  *** has approved a removal date in May. We bill utilizing utility data and as a result are about 2 months behind. Your June invoice is for credits generated 03.12.2025 04.09.2025. It is anticipated you will receive 1-2 more Ampion invoices.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a subscriber of Ampion for a few years. I have been attempting to contact the company to cancel service for several weeks. They never answer the phone. I have left several messages requesting call-back. They have not returned my calls. I have attempted to contact via their online messaging and still no response. I have paid for service for two months while attempting to cancel, resulting in over $400 in service I no longer need, as a result of not being able to cancel.

  

  Business Response

  Date: 05/30/2025

  Reviewing the telephone number provided we see calls began on May 12th as well as an email being sent. Our records indicate an email confirmation was sent from a ************* Representative the following day on 5/13. The email content was confirming your cancellation request had been received and the process had been initiated. We see you checked in on 5/23 for a cancellation status and that was responded to after the holiday weekend by email as well. 
  

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to enroll at a street fair on 5/18/2025 for their Community Distributed Energy program. After doing further research on the company and seeing they require a 6 month cancellation notice, I emailed them the same day 5/18/25 requesting to terminate the contract without penalty as it was within the 7 calendar days allowed. I received an automatic response to my email that my request was received and "we will respond to your inquiry as soon as possible." I also called their phone number on Monday 5/19/25 but there was no one answering the phones all day. I called 9 times attempting to speak to someone and left 2 voicemails. No one has responded to either my email or my voicemail messages. I do not want the 7 calendar days for the contract termination without penalty to run out while waiting for the company to respond.

  

  Business Response

  Date: 05/28/2025

  Thank you for your feedback. We are closed on weekends, and upon reviewing our records, we noticed that your initial email was sent on a Sunday afternoon. Thank you for sharing our automated response was successfully emailed confirming your inquiry had been submitted to our inbox. Additionally, your voicemails were received and queued for follow-up. We personally review, research and respond to all inquiries. I can confirm your cancellation request was received and responded to by a ************* Representative by midday on Wednesday, 5/21/25.

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *********

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to get in contact with Ampion for a billing issue. There has been zero response from their end either as a phone call or an email back. They auto enrolled me in auto pay which I NEVER agreed to. There is no way to cancel other than it points to requesting to contact them which they never answer the phone after going through their automated system to "direct you to the right department", never call back after leaving a voice mail, never email back and no way to stop a payment without telling the bank to not process payments. The company is presenting itself as a massive scam.

  

  Business Response

  Date: 05/09/2025

  Automatic payments was presented as a part of the subscription in Sept. 2024, our subscribers setup their payment methods independently. At the time of enrollment on 9/27/24 you approved on page 11 the Authorization Agreement for Recurring Online Payments. Thank you for reaching out to our ************* team, in recent review we do see continued communication interaction through email.