Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is my ampion statement and my versant statement. It doesn't add up. I know I didn't use the extra 500 some kWH ampion is charging me for. Nothing in my home has changed and I got charged my normal 1200 kWH by versant. I'll pay if needed but I want my account closed and no further bills sent by ampion, they don't answer the phone. I see many people having this issue. They used tricky language to make me believe I was going to pay LESS for electricity. I'm suddenly paying double for the same lifestyle I've had for a year living here. I only went with it because they called me EVERY TWO WEEKS for a year asking me to complete my debit card setup. I wish I had just told them I'm fine and canceled with them. I thought I'd be helping the planet with green energy AND I'd get a discount for it! Wrong. The billionaires can save the world, I can't afford to!

  

  Business Response

  Date: 05/09/2025

  To determine your allocation to the solar farm we use 12 months of historical usage and we see you are successfully account linked. Account Linking ensures that data is exchanged with your utility month-after-month, therefore enabling us to allocate a more accurate portion of the solar farm to your property. Your 5/1 invoice will be the only invoice/charge to your account with a successful payment received. The related credits were included on page 2 of your April 4th utility invoice.

  Customer Answer

  Date: 05/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Both this response with the BBB and this email I have attached feels very evasive. I feel I was pretty clear when I said I wanted my account closed and for my electric to go back to the way it was before ampion. I don't like how they don't explain anything, they just charge you whatever and then use what I feel to be tricky wording to confuse you long enough for your contract to be locked in. I want my account closed, I will pay 5/1 invoice and no more afterwards. The fact that I can't get a clear, English speaking representative on the phone to explain my concerns to me is also a problem. The first call I had with them where I finally gave my card number boiled down to "don't worry about it, it will be cheaper for you" and now I'm paying double my versant bill. Last year I paid around $100 a month in the spring and summer. This year I see a bill for versant for $111, that's normal.. Then I get a bill from Ampion for $129. I prepaid my entire summer's electric bill for a saving budget plan and Ampion is taking that away.. 
  
  Kindly email me and work out my account closure. I stated I wanted it closed. The only acceptable response to that is "your account will be closed and no further billing will be received by you"
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 05/20/2025

  Reviewing our records, I do not see any phone calls into our office from the phone number on file. All Ampion **************** Representatives are English-speaking, and a few are also able to speak Spanish. Your subscription is complete, and your account is cancelled. The invoice dated May 1st will be the only one you receive.
  

  Customer Answer

  Date: 05/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service in September 2024 with the promise of dropping my kilowatt rate down significantly. To date, it has not changed much on my bill. It was at ******* kwh in September 2024, as of April 2025 it remains at *******. I had requested to be canceled due to fact that I have a bill with ************* who is charging me, and ampion who is also charging for me electric. They charge me and debited my account for last month's services for .71 cents. They just emailed me a new bill of $55ish dollars. This isn't correct and I'm beginning to suspect fraudulent actions by this company and the billing. I have emails confirming the cancelation and have sent another requesting all my personal and financial information be removed from their system. I have also sent a request to explain last months charges and this month's, since it is a drastic difference. Their responses tend to be slow and vague, perhaps AI generates them. It just seems like a scam and I don't have the option to remove my debit card myself. Please help. Thank you.

  

  Business Response

  Date: 05/15/2025

  Your cancellation request has been received and we can confirm it is in process per contract terms. Recently our records show Ampion ************* Representatives have been in communication with you consistently to honor your request regarding payments and billing details, such as your site undergoing maintenance which was related to the low amount due in your April invoice. Once the site was operational normal billing resumed which resulted in the charges for 5/1 invoicing. With credits being received on your Versant invoices and discounts being applied, charges from Ampion are valid. You may make manual payments on your designated portal dashboard. We have a dedicated and supportive team of representatives that monitor all inquiries by phone and email. Each employee thoroughly researches and personally provides responses to each question.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  invoice dated 4/1/2025.The sales man we met with in January 2023 informed us that we would be paying less money each month. It took two years for service to start and we did save a tiny bit in the first couple of months however since then no additional savings. In April 2024, we paid $283.50 and May 2024, we paid $153.00. Our credit card was charged by Ampion April 2025, $615.89. This is twice the amount we paid last year. We live in a small home and do use excess energy. This is a scam. A cancellation request was submitted 4/23/2025 via Ampions portal for immediate cancellation. Based on the 19 complaints received by the Better Business Bureau in the last year and 39 complaints received in the last three years, I pray Ampion does the right thing.

  

  Business Response

  Date: 05/02/2025

  We are sorry to learn your would like to cancel your subscription. Our data shows you received your first invoice on 2/1/25 and prior to your cancellation request received this month we had not received any previous inquiries from you related to your subscription. The cancellation process has been started and will follow contract terms. A confirmation email has been sent to the email on file for your records. Included in the response a breakdown of savings was shared and how it relates to your utility billing too. If you have any additional questions we are happy to assist if your would like to contact our *************************

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door salesmen sold us a solar farm subscription promising big savings on our electric bill. Fast forward to when the solar farm is active and the subscription cost 5 times the savings on my electric bill per month. Im a requesting an immediate cancellation of the subscription. The company wants to keep me tied to the contract paying 100s of dollars with a dismal amount of savings on my electric bill. Very fraudulent business practices. They promise savings and just deliver you a second bill. Photo is savings on my utility bill after paying them $60.00 a month for three months.

  

  Business Response

  Date: 05/01/2025

  The history of your subscription shows you had initially requested to cancel at the beginning of March and it was honored with a confirmation email confirming the process had been started. Included in the confirmation email was a thorough breakdown of your billing and current savings to date was provided. As a result in mid March you had requested to stay as a subscriber. Since 4/21 a new cancellation request was submitted by you and it was advised your initial request to cancel had already been approved by the utility and a removal date was communicated to you in email. Ampion has issued you two invoices only on 3/1 and 4/1 with no additional billing as your cancellation is complete. 

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up 2 1/2 years ago to this *************** which was only supposed to take three or four months) they have taken forever. So I signed up with another company that was able to go live within 2 months. I have been sending Ampion emails and telephone calls, out of the last 5 telephone messages I have left them. They said they were disconnected every time when returning my call (ALL 5), even though I never got a call. I have sent probably 3-4 online messages to cancel my account,I have since been billed fifty dollars and still have no response

  

  Business Response

  Date: 04/30/2025

  Our records show you had requested a priority reassignment in July 2024. You checked in on the status of reassignment in August, Sept. and Oct. As of early Oct. you were notified you had been assigned to a site that was going live soon. Notification emails were sent to the email on file announcing the site was live and first billing was soon to come on 4/1/25. You requested to cancel in email on 3/28/25 and a response was provided on the next business day of 4/2/25 confirming your cancellation had started.
  Your first invoice was for charges related to production period 01.10.2025 02.10.2025 prior to your cancellation request and payment was processed on 4/11/25.
  A ************* Representative tried calling three times since 4/16/25 and two times during our intro recording the phone call was ended on the other side. On the third attempt to call it went to voicemail and a message was left.
  Your cancellation is complete and no additional invoices will be issued. 

  Customer Answer

  Date: 05/01/2025

   

   I have called and posted on their website. Numerous communications asking to cancel my account. Because because after 2 and a 1/2 years, it was taking too long. So I went with another company each time they call me, they let it ring, and they tell me later that the line went dead. They have never spoken to me. All I want is the account. Canceled. I work in the afternoon after 10:30 in the morning. They can always call between eight and ten thirty

  

  Business Response

  Date: 05/07/2025

  Your cancellation is complete and no additional charges will occur. We bill on the first of every month and a 5/1 invoice was not sent to your email. 

  Customer Answer

  Date: 05/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had agreed to join community solar, Ampion around ********* 2023. I was told that I would be assigned to a location by March of 2024. I have had no communication except generic emails about what is happening with ampion as a whole. Never anything about my account.Then January 31st, Ampion said they sent me a "be ready for your bill" **** bill was dated one day later 2/1/2025, according to the email sent by their customer service. This gave no advance option, no warning, not even a hint that I still was part of community solar.I emailed customer service on This would be the first communication that I have received regarding any account with ************************************, I received a bill saying my payment did not go through. This did not go through as the card had expired over a year before.I tried to call and verify the account, and no one was available to answer. On February 28th I paid ***** via my checking account. This cleared March 3rd. Then on March 12th ************************** withdrew $153.99 without my *********** they are charging me again and not sending invoices until last minute saying I have another $153 bill due. I continue to have no credits on my electric bill. I have requested them to cancel this account more than once and refund the extra amount they took from my bank account .

  

  Business Response

  Date: 04/22/2025

  We stayed engaged with monthly notifications since 2023 and our data shows you were reviewing our content provided. We did receive your request to cancel in February. Credits began being included on your utility invoices as of January 8, 2025. Per contract terms, you may cancel this contract with at least 180 days prior written notice. No termination fee will apply. You will only be responsible for payment of any unpaid monetary value of kWh credits, calculated using the utility-published rate, that have been allocated to you. 
  Our invoices create and send on the first of every month. Thank you for your 2/28 payment however it was still in a processing status at the time the 3/1 invoice created resulting in a balance forward being included with current charges. Our system was scheduled to pull the total amount due on your 3/1 invoice. A credit is available on your account and will be utilized with future charges through your cancellation. 

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quite a while back (2 years ago?), a teenager was going door to door selling membership in a solar power company called Ampion. I declined because I was already attached to another solar company. I later got a call asking if I was still (?) interested in Ampion. I said NO. Then out of the blue , my Dec. 2024 credit card statement shows a charge of $254.51. Ampion normally does not answer or return calls but I did get thru once and was told they would cancel my account. Then on my ******** statement, Ampion charged me $28.05. How did they get my credit card number. My credit card company Comenity/*** said they would look into it but I have heard nothing yet. I did order a new card with a new number.

  

  Business Response

  Date: 03/24/2025

  Ampion was provided all contracting materials through a portfolio migration. In August 2024 Ampion sent along an introduction email explaining who we are with updates related to your subscription. Your assigned solar farm went live in Sept ******************************************** December 2024. Our records show you requested to cancel on February 5th and the process began that day. A confirmation email was sent and included communication that you should expect charges for credits applied to your utility account until removal is finalized resulting in continued invoices related to your community solar credits.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is a solar farm i signed up but then decided to unenroll and i did so with the person i signed up with. i have tried emailing and called them and left messages and got no response. they charged two debit cards. i am guessing this company is not legit or they would call back.

  

  Business Response

  Date: 03/17/2025

  Reviewing our data you reached out by phone and email between 3/11- 3/13 requesting to cancel. An email response was sent by an Ampion ************* Representative just before 1p on 3/13 to your email on file. Your cancellation process has been started. Please review your contract terms on the portal regarding the removal timeline. You should expect charges for credits applied to your utility account until removal is finalized, resulting in continued invoices related to your community solar credits.

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process

  I received an email from Sunvest Solar.  Ampion and ******* the same company?  If so, you are charging me ********* took money out of one account and then money out of another account.  Not only am I paying you twice, I am paying CMP at regular cost.  Please advise
  
  V/R

  *****

   

   

  

  Business Response

  Date: 03/25/2025

  Thank you for the follow up inquiry. In your state, you are eligible to have more than one Community Solar subscription. Ampion and ************* are not the same company. 

  Customer Answer

  Date: 03/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

  Between 3/11 and 3/13,  I called Sunvest solar about my account and you are saying I called Ampion. That date.  I called the number on Sunvest so i am thinking you two are the same.   Please advise

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ********************************** is still charging me for solar power which is suppose to lower my CMP bill. not am i only paying full price to CMP but also paying Ampion. i have asked to stop charging me as i want to cancel but they are still taking money from my account. today they stole $24.32 out of my account. 

  

  Business Response

  Date: 04/22/2025

  The utility has approved your removal with an effective date of 5/10/25. Your 4/1 invoice was through 2/10/25. Per contract terms, you may cancel this contract with at least 180 days prior written notice. No termination fee will apply. You will only be responsible for payment of any unpaid monetary value of kWh credits, calculated using the utility-published rate, that have been allocated to you. Your request to cancel was received on 3/11/25. It is anticipated you will receive three more invoices.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** on 3/3/25 for a past due account, got emails and texts stating it was received. An automatic draw of ****** was taken on 3/11/25, which included the ***** in the payment. This is in error. I sent an email asking for them to refund my money and to close my account and they had 24 hours to do so, no response or action has been received or taken.

  

  Business Response

  Date: 03/17/2025

  We can confirm feedback related to your overpayment inquiry was submitted on 3/12 and was responded to by a ************* Representative on 3/13. Our program utilizes autopay with payment processing occurring on the 11th of each month. We thank you for your manual payment of $73.84 made on 3/01/2025. Moving forward we kindly ask that you please allow autopay to process as expected on the 11th. A refund request is currently in process.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2025 a representative of Ampion knocked on my door to offer their energy service. I said I'd signed up on online some years ago. I no longer use Ampion, and haven't for 2 years Today there is a debit for ***** on my checking from Ampion. There is no description of what the charge is for. I disputed the charge with my bank. Ampion reactivated an old account and used the information to steal. They have not returned my call.

  

  Business Response

  Date: 03/17/2025

  It appears this is coincidental timing as we recently partnered with a channel partner who had enrolled your account subscription on 10/30/2023. We attempted to send an introduction email and pre first billing notification to your email on file ************************** however it shows the email was requested to be unsubscribed. We did not receive any voicemails to our ************* lines to notify us of an inquiry and wonder if another option was chosen from our phone tree but will have a ************* Representative contact you to share the background and answer any questions you may have related to your 3/1 invoice.