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Business Profile

Wholesale Shoes

Converse, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Shoes.

Complaints

This profile includes complaints for Converse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Converse, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This firm steals people's hard earned money. Mr. ************ is a thief, he is one of the representatives at Converse and l still haven't received my refunds yet from them even do the items were paid for. I never received it. Very BAD BUSINESS PRACTICE.

    • Initial Complaint

      Date:08/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They finally sent me a compliant form after the many requests and calls ( see below) But it has been weeks once again and I have heard nothing They say there is a warranty It appears to be a falsehood Re Order #********* 3rd request for complaint form Please send me a complaint form My recent order was defective I have tried to send the info and picture but it is always rejected .. too long even without picture I was told to request a complaint form This is 3rd request!

      Customer Answer

      Date: 09/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am filing a formal complaint against Converse ************* regarding the refund for items I purchased on 10/24, with a total cost of $131, and returned on 11/24. Despite multiple attempts to address this matter, I have not received the refund, nor have I been provided with any updates on the resolution. Most recently, on 8/2, I was informed that the refund may have been sent on 7/23, but it was not received. Additionally, upon my request for corporate office contact information, I was informed that it could not be provided.I believe I may be entitled to additional compensation under California Civil Code Section 1723, given the lack of resolution seven months after the return. I am seeking assistance in resolving this matter in adherence to California consumer protection laws and hope that this complaint will prompt appropriate action from Converse **************Thank you for your prompt attention to this matter, and I look forward to your assistance in addressing this issue.

    • Initial Complaint

      Date:08/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order ********* online. I ordered 5 pairs of shoes but I only received 2 at last because other 3 pairs never delivered. I contacted customer service many times but the problem was not solved. I am very anxious. I need the refund as soon as possible!

      Customer Answer

      Date: 08/16/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order last month and found out my daughter needed a bigger size. My order was shipped in two different boxes so I reached out to them asking for another return label they told me I did not need another and it could be printed twice. Turns out that was not the case and I ended up having to pay out of pocket. Fast forward I keep asking my return and keep getting the run around. Finally today I got an answer which I attached below but they will not honor the price I paid or honor my exchange for a price match when they dropped the ball. Also as you can see below I was never issued an email or my money back until I once again reached out. Not only did they try to steal my money but they cannot price match another pair for my Daughter? she was so excited and I cannot afford more expensive. As a big name company I am very disappointed in the customer service and them trying to steal. The fact they are so worried about taking money they would break little girls heart. All I asked for is a price match or help in someway. I would contact corporate but I was told they do not have any.

      Customer Answer

      Date: 08/16/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase like the first week of July early July in the June for some two pairs of shoes when I got the shoes they didn't affect me correctly so I contacted them immediately when I first got the second payoff and asked him cuz I send them back they said yes once they got them back they would give me all my money back but yeah I looked it up track the order they got the shoes back both passed July the 12th and they still have not credited me my money back yet basically they got the merchandise and they will not credit Mom okay and they got those shoes as well I would like to be fully refunded ASAP

      Customer Answer

      Date: 07/27/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:06/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pairs of Converse shoes last December 2023. I received the order as normal, however the Jack ****** pair right shoe, has a tongue that is about ready to tear off. I contacted Converse who had me fill out a form, and Converse gave me a reference number ******** To use when referencing the shoe. I also sent pictures. Below is their reply :Hello *******************, Thank you for contacting Convesre.com. Upon reviewing your request, we are unable to accept your claim as the issue doesn't qualify as a manufacturing defect/flaw or shipping blemish. The definition for each defect is listed below. A manufacturing flaw- is a flaw that will affect the performance of the product for its' intended purpose, such as delaminated outsole or severely crooked/looped, misaligned stitching or seams. What I dont understand is how this does not qualify as a manufacturing flaw. Ive had the shoes for about six months and one tongue is about to completely tear out of the shoe? This makes no sense to me. If you look at the cleanliness of the shoe, its a white shoe, you can tell its been taken care of just look at how white the shoe is. All I want is a simple replacement same size 12 same shoe ******************* parcels.

      Customer Answer

      Date: 07/10/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have returned merchandise online at Converse.com and in processing my returns they have failed to award gift card credit(s) to me for the merchandise that has been returned. I returned a pair of shoes in May ********************************************************************************************* via email; however, to this day I have not received my gift card credit for ***** and *****.There have been other returns that have been processed but the gift card credits take weeks and are not done immediately when the return is processed. At the present time, Converse owes me one gift card for ***** and one for *****. I would like my gift cards asap.

      Customer Answer

      Date: 07/02/2024

      I have not heard from the business in response to my complaint. There has been no progress made. They owe me a total of ****** in a Gift Card for previous return(s)

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought these shoes September 22, 2022 from ********* shoes. Converse will not refund me my purchase. There is a major defect in the shoes. I have only worn these shoes to the gym for about an hour every day and the shoes have completely fell apart. Rack room and converse have refused to refund me even though the shoes are defective, I received a response from them in 2023 stating they will not refund me although I had proof of the defects.

      Customer Answer

      Date: 06/14/2024

      I have not heard from the business in response to my complaint.  They have not reached out to me in regards to my complaint.  

    • Initial Complaint

      Date:03/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bought a pair of shoes from the company on March 19th, 2024. The order on my end NEVER showed up with a working tracking number, perhaps at the fault of **** It was then marked as delivered on March 22nd, 2024, but no package arrived at my house and nothing was delivered to me. In fact, this was way before the estimated shipping date, so I was not even available to sign for my package or receive it in person. I stayed on customer support chat for almost an hour on March 23rd, and had no success in resolving the issue. I was hoping for a cancellation and refund as my product did not arrive at all, however the agent offered no help, simply stating I had to wait until Monday. This was not helpful at all. I was planning on making a re-order to attempt again, but the product is out of stock and it seems I cannot trust Converse's customer support team. I have instances of postal workers walking off with my packages after marking it as delivered, and I'm disappointed that this instance might have occurred again and that Converse has not helped me in resolving this issue.

    Converse, Inc. is NOT a BBB Accredited Business.

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