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Business Profile

Wholesale Beverages

Ohza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Beverages.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a variety pack with OhZa in October 2023 and have yet to receive it now in January of 2024. There is no contact to email it will come back with mail failed to send. This has happened to others i know as well. This is not okay.

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business currently has a larger interest in the product due to the partnership with *****************. I placed the order with the intentions of also receiving a free 4-pack of the flavor that ***** has in collaboration with the company. I placed my order on October 25th, 2023. I have yet to receive any type of shipping update. I have tried contacting the company through their working webpage, the Shop app where the order is shown, and also exhausted all of the contact options through any social media sites that they have running. The only type of response I received was from another customer with the same complaint since June of 2023. When this order was placed I chose to have the 3-4 day ground shipping and we are now on month 3.

    Customer Answer

    Date: 02/09/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money for a subscription was taken from my account on September, October and November for $84.15. Still have not received my orders. This has not happened before. Made numerous attempts to contact the customer but they never got back. Would like this shipment but forced to terminate any more business. Now how do I get refunded Im not sure. These orders are unfulfilled under my account.

    Customer Answer

    Date: 12/24/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on October 4, 2023 in the amount of $99 on the Ohza website. I immediately received an email confirmation that the money had been removed from my account. It is now November 27, 2023 and I have not only tried to contact Ohza numerous times, but I have been trying to dispute the charge with my bank, because the product was never received by me. They replied to my bank that the alcohol product had been shipped and received by me, but this is false. I never received the product and I would have had to use my id card to sign for the product, as it contains alcohol and I have not shown my id to anyone for this shipment. This company seems to have a habit of scamming people, as their ******* comments reflect other customer experiences of not receiving the product either.

    Customer Answer

    Date: 12/08/2023

    I have not heard from the business in response to my complaint. I have reopened the dispute from the bank and thats all the information that I have right now. Thank you.

  • Initial Complaint

    Date:11/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 36 pack on August 18, 2023 for an upcoming celebration. I still have not received the order (Order #**********). I have sent 4 emails, attempted a live chat (no one responded), and tried the phone number to contact someone about this order and have not gotten any response! When I log into my account on their website the order status says: "unfulfilled".

    Customer Answer

    Date: 11/21/2023

    I have not heard from the business in response to my complaint. There has been no attempt by them to resolve this issue at any time since I first contacted their customer service department. 

  • Initial Complaint

    Date:11/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Ohza on August 25, 2023 for $109.00, order number **********. The order has not been fulfilled yet and multiple calls and emails to the company go unanswered.

    Customer Answer

    Date: 11/14/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 3 transaction that have been unfilled yet charged at $67.15 each.order numbers:5601979729 - Sept 21, 2023 ********** - Oct 16, 2023 ********** - Oct 21, 2023 My emails keep getting bounced back as failed when using the link provided on the website.

  • Initial Complaint

    Date:10/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates: 8/22/23, 9/5/23, 9/19/23 Amount each time charged: $67.15 (total ******) No response to multiple emails. I also have more than **** points in rewards, more than enough for 26 free cases.

    Customer Answer

    Date: 11/03/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money for a subscription was taken from my account on September ******* for $84.15. Still have not received my order. This happened before and took 5 weeks to arrive. Made numerous attempts to contact the customer but they never got back.Would like this shipment but forced to terimate any more business

    Customer Answer

    Date: 10/29/2023

    I have not heard from the business in response to my complaint. I have filed a dispute with my bank. Also have changed debt card to prevent further funds being taken

  • Initial Complaint

    Date:10/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I placed an order back on August 22, 2023 and Ohza charged me for the order. I have yet to receive the 24 back from the subscription and no one is responding to my email requests for a status. This site is showing I am not the only one with this issue. We need either refunds or the product and for someone to get back to us. Thank you.***********************

    Customer Answer

    Date: 10/26/2023

    I have not heard from the business in response to my complaint.

    This is beyond frustrating because I paid money with no product or response back. This is ridiculous that Ohza is allowed to continue on without refunding money or at least give us our orders. 

Ohza is NOT a BBB Accredited Business.

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