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Business Profile

Granite Installation

Jean Stone and Granite Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite Installation.

Complaints

This profile includes complaints for Jean Stone and Granite Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jean Stone and Granite Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This man came to my house to measure for new countertop installation. He asked for $1650.00 which I gave him in cash. He has now blocked me from all of his social media and will not answer my texts or phone calls. I now see online that he has many terrible reviews on ****** and YELP. He has done this exact thing to many others. The **** police department told me on Monday that I was the second ****** to report him within 7 days. I have a receipt that details the work that was to have been done, the amount of cash that I gave him, and his signature and phone number.

      Customer Answer

      Date: 01/05/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The guy's name **** **** is total scams. He quotes me for a kitchen countertop job. The quote was$1800. He asked me to give him $900 deposit and once the job is finish i can give him the rest. Since 9/19/2024 till today 10/27/2024. I never Hard him. I saw multiple complaint from him on BBB as well. he is a total Scammer. He never came to do the job; he cashed the check and he never pickup his phone. He also has a lady that working alongside with him to get customers. Stay away from him. The next step is to file a police report and take him to court

    • Initial Complaint

      Date:10/21/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally report my experience with **** *********************************************** regarding a contract for quartz countertops. On September 29, I contacted **** *********************************************** for an estimate to install quartz countertops. We agreed on a price of $1,200, and I was informed that the quartz was already in stock. The next day, on September 30, representatives came to my home to take measurements, during which I paid a $600 cash deposit and received a contract. The contract stated that the countertops would be completed in approximately 7 to 14 days.On October 7, I followed up to confirm the installation schedule. Given that the quartz was supposedly in stock, I expected the installation to be either that week or the following one. During our conversation, I was told that the installation would occur on Thursday, October 10. However, when I called for confirmation on Wednesday night, I was informed that the installation could not proceed due to a mix-up with the color.This inconsistency raised my concerns, leading me to research the business. I discovered that **** *********************************************** has a history of similar complaints from other customers. Since October 7, I have been promised at least five times that someone would come to my home for installation, but each time they failed to show up.I have repeatedly requested a refund of my deposit, but each time I am met with promises of future service instead. At this point, I believe it is unlikely that I will receive my deposit back or that the installation will ever occur.I hope this information will be helpful in addressing the business practices of **** ***********************************************, resolving my problem, And making sure this does not happen again.I can also provide text message proof and video documentation of The business at my house in the case that they lie about my deposit.

      Customer Answer

      Date: 11/01/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:10/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took a 50% deposit to install granite countertops. They never came to install the counters or reimbursed the money. The husband and wife are scam artist. They have multiple fake addresses out of ******, **** and dracut. They are career criminals.

    • Initial Complaint

      Date:09/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered countertop tried contacting several times no answer no counter top will be going to court

    • Initial Complaint

      Date:06/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business took deposit for two slabs of granite and came and installed half of the counter and have not been able to arrange for the remaining counter to be installed. After repeated attempts and many missed appointments I don't know what to do. I am a cancer patient and I have a total laryngectomy so speaking is very difficult for me. I have many texts I can provide to support. Thank you for any help you can provide.

    • Initial Complaint

      Date:05/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Jean stone and granite via messenger he came by priced the job I gave him half of the money and he said the countertop will be installed in one week he never showed up I called him texted him no answer after calling and texting him daily 10 times after 3 weeks he dropped a pice of countertop unfinished and unpolished I gave him some more money because he is a professional liar claiming that hes grinder broke and he would go buy one the next day and come back and finish it,long story short he never showed up again i am very disappointed hopefully this business shuts down and other people dont get scammed

    • Initial Complaint

      Date:03/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** stone and counter top is a real scammer as I was promised to have my counter installed within 2 weeks when i gave him 50% and haven't heard back from him. He been doing this to many other peoples and we need to put an end for him . I will be taking him to court and open to collaborate with other victims. Please get in touch with me and hope better business bureau can help future customers from falling in this trap.

      Customer Answer

      Date: 03/24/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 5, 2023 I contacted Jean Stone and Granite via ******** Messenger for a quote on granite counter tops. I had used them in 2022, in the same manner of communication, and had been successful.They quoted me $1700. He met me on my job site for a deposit of $850 on November 10, 2023. At that time he told me installation would be a few weeks. I requested the template to be made on 2 different occasions and he finally agreed to meet me on December 12th. At that point he told me a week to install. From that point on *****************, as well as his wife, who manages the ** messenger page, avoided, didn't respond to either texts or messages. When he finally contacted me on December 27th, he said he couldn't get my granite choice. At this point I had checked out some reviews online, only to see a complete turn around from my last year's experience with them. I picked another choice, he told me the following week install. At that point my tenant had already moved into the unit without countertops. He, and his wife, once again stopped responding to messages. I called another granite company on Friday, January 5, **** and they had counters installed by Wednesday, January 10th. I requested my deposit back on 2 occasions as well with no response. I can see that the message sent to both he and his wife had been "read" with no response. I will be filing a case in small claims court regarding this matter.

      Customer Answer

      Date: 02/02/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************* services were requested for a counter top installation. He came to my house, did some measurements and asked for a 50% deposit with the promise of providing an invoice for documentation purposes and to do the work within 2 weeks. No, he did however go completely silent and I therefore believe I have been scammed. I have reached out countless times but with no response. More people have claimed the same happened to them. Him and his wife ******* are in on this. She goes by ******* also.

      Customer Answer

      Date: 01/30/2024

      I have not heard from the business in response to my complaint.

    Jean Stone and Granite Inc is NOT a BBB Accredited Business.

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