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Business Profile

Granite Installation

Jean Stone and Granite Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite Installation.

Complaints

This profile includes complaints for Jean Stone and Granite Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jean Stone and Granite Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Jean Stone and Granite (***************** is the guy) $3350 as a 50% deposit for a quartz countertop on 10/13/2023. They promised to fabricate and install the countertop within 14 days of deposit. When I called them on the 14th day, they told me it would be delayed a week and that I would get my countertop the following week. A week goes by and I still didn't get my counter top. They told me that they don't have the stone that I picked and offered me a cheap alternative which they tried to push on me from the beginning. I asked them to refund the money since they didn't have the stone. Several days go by I called them for the refund, magically out of nowhere the stone I wanted appeared...Not to mention, I had to call 100 times before they would answer any of my calls. It became a full time job to track these people down. DO NOT TRUST THEM!!! Apparently, I am not the first person who they did this to; it seems like they have been doing this to other people as well. The other person Involved in this company is *******************************. I will be filing a formal complaint at the local police station. The company is registered under *******************************: **************************************************** ************************************************** also have bunch of different sites...

    • Initial Complaint

      Date:10/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jean Stone and Granite who was supposed to install quartz for our countertops and backsplash in mid-May has kept us hanging without water connection for 3 weeks, since we paid him a bit more upfront and hasn't come back ever since to complete the work. As a result our countertops are unfinished and not secure since 5+ months now. He has our quartz slab we bought for the backsplash and keeps offering to come & complete the job but never shows up when he says he will and doesn't pick up his phones in the interim. We have given them multiple opportunities and even warned them that this would become a legal matter but seems like they could care less! We learned on the better bureau website that he has done this to other clients as well. We have wasted enough time and energy with him and really don't want to get into a painful legal process that could take months with no results. We need him to complete the job he has started asap and committed to on contract.Attached is the copy of the contract and the signed agreement that he was to complete the work by September 18th 2023 after several attempts, that also went disregarded. Very unprofessional to say the least.

      Customer Answer

      Date: 10/16/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the company $6250 on 1/22/23 and they have not come back to complete the job and need to replace some of what has already been installed. I have called and texted numerous times daily and get no response or returned calls. Every once in a while **** responds by texts and tells me he will come and they he doesnt show up. They made the kitchen island and backsplash to small and were supposed to come back and replace those and still have not. There is still an 8 ft wet bar, Backspalsh and shelf that had not been installed in addition to the replacing the kitchen island and backsplash. Also there are 2 more quartz shelves that were not installed. They have damaged my stainless steel refrigerator, a kitchen island leg and my new kitchen cabinets. I have all texts and photos of the work if needed. The contract states the stone would be installed within **** days of payment which was in January.

    Jean Stone and Granite Inc is NOT a BBB Accredited Business.

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