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Business Profile

Teeth Whitening

Canton Modern Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Teeth Whitening.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complainant against Canton Modern Dentistry because I have not received a refund for my out-of-pocket overpayment. I have reached out to Canton Modern Dentistry several times to receive a refund for my out-of-pocket overpayment of my crown. The dentist office submitted to my insurance for Crown 14 with a total of ********. I did not agree to any specialized procedures associated with the crown. I initially reached out in January of 2024, which is after my insurance approved for my dental work and I received my explanation of benefits on 01/06/2024. I made two payments in a total amount of $1,073.48 and my out-of-pocket cost for the dental work was ******. I received a partial refund of ****** and the remaining out-of-pocket refund is ******. I no longer have the *** account and require a payment directly to me. Payments to Canton Modern Dentistry 1.$314.00 on 07/14/2023 2.$759.48 on 07/19/2024 Total payment - $1,073.48 Attachments *** activity period Financial Arrangement (2 pages)Explanation of Benefits Jan 30th email correspondence May 29th email correspondence April 4th email correspondence

    Customer Answer

    Date: 05/06/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 06/03/2024

    Hello, my name is *******. I am calling from Canton. Modern dentistry in Canton, *************. Referencing complaint number ********. On may 10th of 2024. We refunded the patient in the amount of $299.17. Again, that was $299.17. The amount the Patient was requesting in the complaints. We did notify the patient that that refund was posted. And I just want to let you know that this has been resolved if you need to reach us for any reason **************

Canton Modern Dentistry is NOT a BBB Accredited Business.

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