We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Chestnut Hill Realty Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Chestnut Hill Realty Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Chestnut Hill Realty Corp. has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We moved out of ********************************************, at the end of June, but we still havent received our security deposit. Over the past six months, we have reached out to Chestnut Hill Realty staff multiple times via email and phone, but there has been no progress. We kindly request that the deposit be returned to us as soon as possible.

      Business Response

      Date: 12/09/2024

      Haowei...we apologize for the delay in returning your security deposit to you. The check is now available and you are welcome to stop by our leasing office to pick it up. Once again, our apologies for the delay. We wish you the best of luck in the future. 

      Customer Answer

      Date: 12/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ****

    • Initial Complaint

      Date:09/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not not liable for this debt with CHESTNUT HILL REALTY CORP, I do not have a contract with the collection agency, they did not provide me with the original contact as I requested

      Business Response

      Date: 10/03/2024

      According to our records, Roody ******** vacated their apartment on February 28, 2023 with an outstanding balance of $8,782.75. They should contact the ***************************************** office directly at ************ to resolve the situation. 

    • Initial Complaint

      Date:06/05/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was searching for an apartment for my daughter who will be attending college in fall. We were working with *** at the ***************************************************************************** office. We explained to *** that our daughter had underlying health conditions and severe asthma and needed a no pet and non-smoking apartment. We were assured that all Chestnut properties were nonsmoking except for one. We were told if we put down a $300 deposit, we would be first in line when an apartment that was nonsmoking came up. We proceeded with the $300 deposit. An apartment did come up and we began to review the contract and noticed that the apartments DID ALLOW SMOKING. Because of this, we were no longer able to proceed with signing the contract and requested our money back from ***********************. She told us that was not possible, we have tried contacting her and she will not answer us. When we call office, she is taking "personal time" and said she'd email us. It has been a week and we have heard nothing from her.*** was wonderful to work with. She said she did not know that the apartments allowed smoking and told us we'd need to work with ***** to be refunded $300 deposit. We feel like this realty company misrepresented itself and unfairly took our deposit. Due to our daughters, health conditions we would have proceeded down another route had we known smoking was allowed as stated in the contract. We are requesting Chestnut Hill refund us our $300 deposit since they misrepresented their properties. Our daughter cannot be in a building where smoking is allowed or risk the possibility that the previous tenant smoked in the property.

      Business Response

      Date: 06/26/2023

      We have refunded the full $300 to you and apologize for the inconvenience. Best of luck to your daughter at college this fall. 

      Customer Answer

      Date: 06/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    Chestnut Hill Realty Corp. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.