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Business Profile

Religious Goods

J G Autographs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Religious Goods.

Complaints

This profile includes complaints for J G Autographs's headquarters and its corporate-owned locations. To view all corporate locations, see

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J G Autographs has 2 locations, listed below.

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    • J G Autographs

      18 College Pond Dr Danvers, MA 01923-1572

    • J G Autographs

      2 Bourbon St # 106 Peabody, MA 01960

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won an auction from JG Autographs and they sent me a bill on 5/29/24 in the amount of ***** which included price of item I won, shipping and their upcharge. I received a confirmation back from them thanking me for purchase and they were getting my item ready to send and they would notify me when it was shipped. Next thing I got from them was another bill asking for 172 dollars more. I sent them a email asking what is going on and I was not paying that outrageous amount and if that is what they were doing then to just cancel order and refund my purchase money. This was all done on 5/29/24 and in addition I also called the business. I received no reply to my email nor call back. Over this pass weekend I got a email from them saying they were cancelling my purchase and refunding my money back. I checked my online banking and saw that it was pending. However when I went into my online banking on Monday morning, 6/3/24 the refund was not there. I called my bank and was told that while the refund was there the business had called and cancelled the refund. Not sure why they did that as last email just informs me that refund was given back. I sent another email to the business on 6/3/24 asking what was going on as well as another phone call to the business with my contact info and as of this post here, I have received neither another email from them other then new auctions available and no phone from anybody. So now not sure what to do and I hope that someone that way can at least get somebody live to speak to as so far I am just getting business generated emails and no return phone calls. tyvm for your time and attention, cheers

      Customer Answer

      Date: 06/15/2024

      I still to do this day have not heard from the business nor received any email from them but they did credit back to my bank the money that I spent and that is what I wanted if they were not going to send the package that I had already paid for so that is the main thing.  But again no word either from the business in regards to this matter, tyvm for your time and attention, cheers

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    J G Autographs is NOT a BBB Accredited Business.

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