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Business Profile

Coffee and Tea

Barismo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

This profile includes complaints for Barismo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Barismo has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Barismo

      171 Massachusetts Ave E Arlington, MA 02474-8608

    • Barismo

      364 Broadway Cambridge, MA 02139

    • Barismo

      6 Adele Rd Woburn, MA 01801-1911

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction - September 23, 2023 Amount paid - $26.55 Commitment--- Barismo was offering freshly roasted coffee subscriptions through their website. I subscribed to their espresso blend named as "Clockwork". On the product page it says "While the name is constant, the components change seasonally". I interpreted that statement as the coffee blend origins change seasonally, and that the tasting notes (( that coincide with a dark roast)), labeled on the package would stay the same. As advertised the "Clockwork" package photo and online description emphasizes " tasting notes of caramel, chocolate, cherry". There is no mention of roasting levels, light - medium - dark etc.----- The nature of the dispute is that Barismo is falsely advertising their espresso blend "Clockwork" to online subscribers. As demonstrated in my uploaded photos, I received a product with the same name, and matching coffee origins, BUT the label says "tasting notes: peach, apricot, citrus". It is clearly not the same as what is shown online and what I subscribed to " caramel, chocolate, cherry". After preparing espresso shots several times, the product is true to the horribly bitter citrus taste that is notorious of under-roasted espresso blends.(1) The label of tasting notes of the blend and the actual taste of the espresso blend, is not what is advertised online as "caramel, chocolate, cherry"----- Resolution. I have not reached out to the business. I do not want a refund. I am reaching out to file a compliant.----- Order number ***** ----- **** Tracking number ********************** ----- The issue involves advertising on the company's website, as a product description.

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